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1. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
What operating system do you have? If Windows 10, then your processor and graphics are not supported:
Intel® Processor Support for Microsoft Windows® 10
Doc
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2. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
Hi Al,
My OS is: Windows 7 Home Premium 64-bit. Thank you for your help.
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4. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
Hi Al, I went to the site you provided and discovered that my product has been discontinued. Is there anything else I can do?
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5. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
Yes, but you can still get the latest driver if you scroll down the page.
If your machine is a desktop, with an available PCIe x16 slot, you can try and find a compatible add-on card.
Doc
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6. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
This message was posted on behalf of Intel CorporationHello Melloe,
I understand you are getting poor video quality in your computer.
Let me apologize for any inconvenience this issue may be causing to you.
I would like you to try installing latest graphics driver manually. Please download the graphics driver that is on this link https://downloadmirror.intel.com/24971/a08/win64_152824.zip
Please install the graphics driver with the steps that are on this link https://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html
Let me know if issue persists or not.
Regards,
Fred D. -
7. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
Hello Fred,
I tried the .zip file and the.exe file to download the driver(s). Both indicated that I have the latest driver(s). In addition to the poor video quality my computer is also locking up (freezing) with the spinning wheel on the tab. And the spinning wheel next to the cursor. Most of the time it will connect to the site but sometimes it just keeps on spinning? I just got this computer, [Dell Inspiron N7110, Intel Core i5 2.30Ghz, 6GB RAM, 596.2 HD], with Windows 7 Home Premium 64-bit OS, about a week ago and it worked fine up until about three days ago. I really don't want to have to return it. Any more suggestions? I really appreciate any help you can provide.
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8. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
I had the same problem. After installing the new driver, it works like a charm. Thanks!
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9. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
This message was posted on behalf of Intel CorporationHello Melloe,
I am sorry to hear issue persists.
I would like you to try installing the same .zip file, but this time with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
This is the link to the .zip file https://downloadmirror.intel.com/24971/a08/win64_152824.zip
If issue persists let me know the version of the graphics driver that is currently installed https://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html
Regards,
Fred D. -
10. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
Hello Fred,
I tried installing the driver by watching the video link. The driver date and version before the install was: 5/26/15; Version: 9.17.10.4229. After "successful installation" I went back to check the date and version and they were exactly the same? But I have an even more frustrating issue. The tv, movies or videos freeze. They will run then freeze for awhile (never more than a couple minutes) then the picture resumes, then it'll freeze and so forth. Since this is happening, I can't even really tell if the picture quality is poor or not? I even went into Microsoft "Easy fix Solutions". When I tried to access: " Find and fix problems playing movies,tv, video" [videodiagnostics10.diagcab]. I got a elevated error message titled: An Error Occurred. In the body of the message it read: An Error Occurred while Troubleshooting: A problem is preventing the troubleshooter from starting (Error Code: 0x80070002; Path: C:\\Windows\diagnostics\system\Video Source: Engine). So, there are two separate issues, but probably related; 1)video quality and 2)freezing. Mainly freezing.
I hope all of this makes sense. And again, I rrrrrrreeeeeaaaaalllly appreciate all of your help!!!!!
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11. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
This message was posted on behalf of Intel CorporationHello Melloe,
I am sorry to hear issue persists.
Your computer appears to be using latest graphics driver. Graphics driver version 9.17.10.4229 is the latest we have available on our website.
Does the issue happen only while watching videos?
What type of videos are you trying to play?
What video player are you using to play the videos?
Please also run the following utility and let me know if the test passes or not https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
Regards,
Fred D. -
12. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
Fred you are a ROCKSTAR!!!!!!!!!
I went to the link you provided and everything PASSED!! However, it required me to uninstall my Graphics device. I then had to reinstall it. But picture/video quality is good. It does freeze every now and again, but definitely not as much or as long as before. Again, I cannot thank you enough for all of your help. Have a great Labor Day weekend!
Best,
Melvin
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13. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
This message was posted on behalf of Intel CorporationHello Melloe,
I am glad to hear your computer is working better now. Do not hesitate to contact us back if you have any other inquiry.
Regards,
Fred D. -
14. Re: i have intel hd graphics 3000 and sometimes the video quality is fuzzy
Hello Fred,
Well, I hate to say it, but my computer is having issues again. It takes forever connecting to websites, if at all. The picture quality is still good. However, it is freezing, resuming, freezing, resuming etc. I am trying to watch tv and movies through Xfinity wifi. It was working fine for about half a day. I don't know what happened? Uninstalling the graphics device and reinstalling seemed to fix the problem. But I know I shouldn't have to keep doing that. Can you help me, again?
Thank you,
Mellow