10 Replies Latest reply on Aug 31, 2017 4:31 AM by Intel Corporation

    S5520UR - Pwr Unit Status error 0x0061

    vyp

      Good day to all.

       

      When the server is turned on, the information on the monitor is not transmitted, the periphery does not work.
      There is a polling of the hard drives, after that the server gradually increases the fan speed to the maximum.


      In RMM3 error:

      Pwr Unit Status | reports the power unit is powered off or being powered down, reports there has been a soft power control failure, reports the power unit has suffered a failure | 0x0061.

       

      In logs:

      22908/18/2017 13:29:16Pwr Unit StatusPower Unitreports the power unit has suffered a failure - Asserted
      22808/18/2017 13:29:10Pwr Unit StatusPower Unitreports the power unit is powered off or being powered down - Asserted
      22708/18/2017 13:29:05ButtonButton / Switchreports the power button has been pressed - Asserted
      22608/18/2017 13:29:03ButtonButton / Switchreports the power button has been pressed - Asserted
      22508/18/2017 13:28:55Pwr Unit StatusPower Unitreports there has been a soft power control failure - Asserted
      22408/18/2017 13:28:50Pwr Unit StatusPower Unitreports the power unit's AC is lost - Deasserted

       

       

      After turning off the button, sound signals are heard, to decode the error of the power problem.


      Resetting the BIOS does not help.
      Power supplies were replaced from another server - there is no result.
      Changed the board into which the power supplies are inserted to the same from the production server - there is no result.

       

      A month before, there was an error in the logs:

      BIOS Evt SensorSystem Eventreports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

      After resrart the server boots up normally.

       

      What can I do to restore the server?

        • 1. Re: S5520UR - Pwr Unit Status error 0x0061
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Vladimir Pavlyshyn,
          Thank you for contacting Intel Technical Support.
          I understand that the server board S5520UR is getting the error code Pwr Unit Status error 0x0061. You already reseated BIOS, replaced power supplies and the power distribution board but the problem persists.
          Is the server board running into an Intel Chassis? If so may I have the model?
          You also mentioned: “After turning off the button, sound signals are heard, to decode the error of the power problem.” Can you please provide the beep codes heard when you turn off the server?
          Have you tried the server on bare bones? Can you please send the logs reported a month ago?
          Please let me know your results.
          Regards,
          Jeremiah A.
          Intel Technical Support
           

          • 2. Re: S5520UR - Pwr Unit Status error 0x0061
            vyp

            Thank you for responding.

            Yes, you have correctly understood the situation.

            The server board running into Intel Chassis - Prod Code: SR2612URR.

            About beep codes:

            I don't tried the server on bare bones.

             

            "Can you please send the logs reported a month ago?"

            In what form can I provide logs?

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            • 3. Re: S5520UR - Pwr Unit Status error 0x0061
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Vladimir Pavlyshyn,

              Thank you for your quick response.
              You can send the log in plane text. Can you please try the server on bare bones? 
              Please let me know your results.

              Regards,
              Jeremiah A.
              Intel Technical Support
               

              • 4. Re: S5520UR - Pwr Unit Status error 0x0061
                vyp

                The server logs:

                 

                229    08/18/2017 13:29:16    Pwr Unit Status    Power Unit    reports the power unit has suffered a failure - Asserted

                228    08/18/2017 13:29:10    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Asserted

                227    08/18/2017 13:29:05    Button    Button / Switch    reports the power button has been pressed - Asserted

                226    08/18/2017 13:29:03    Button    Button / Switch    reports the power button has been pressed - Asserted

                225    08/18/2017 13:28:55    Pwr Unit Status    Power Unit    reports there has been a soft power control failure - Asserted

                224    08/18/2017 13:28:50    Pwr Unit Status    Power Unit    reports the power unit's AC is lost - Deasserted

                223    08/18/2017 13:28:49    P1 Status    Processor    reports the processor's presence has been detected - Asserted

                222    08/18/2017 13:28:49    Pwr Unit Status    Power Unit    reports the power unit's AC is lost - Asserted

                *******

                *******

                103    08/03/2017 09:03:09    Pwr Unit Status    Power Unit    reports there has been a soft power control failure - Asserted

                102    08/03/2017 09:03:04    Pwr Unit Status    Power Unit    reports the power unit's AC is lost - Deasserted

                101    08/03/2017 09:03:03    P1 Status    Processor    reports the processor's presence has been detected - Asserted

                100    08/03/2017 09:03:03    Pwr Unit Status    Power Unit    reports the power unit's AC is lost - Asserted

                99    08/03/2017 08:54:28    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Asserted

                98    08/03/2017 08:54:23    Button    Button / Switch    reports the power button has been pressed - Asserted

                97    08/03/2017 08:51:25    Button    Button / Switch    reports the power button has been pressed - Asserted

                96    08/03/2017 08:51:25    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Deasserted

                95    08/03/2017 08:50:56    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Asserted

                94    08/03/2017 08:50:52    Button    Button / Switch    reports the power button has been pressed - Asserted

                93    08/03/2017 08:50:49    Button    Button / Switch    reports the power button has been pressed - Asserted

                92    08/03/2017 08:36:56    Pwr Unit Status    Power Unit    reports there has been a soft power control failure - Asserted

                91    08/03/2017 08:36:50    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Deasserted

                90    08/03/2017 08:36:46    Pwr Unit Status    Power Unit    reports the power unit has suffered a failure - Asserted

                89    08/03/2017 08:36:46    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Asserted

                88    07/14/2017 12:34:05    BIOS Evt Sensor    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                87    07/14/2017 12:34:04    BIOS Evt Sensor    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                86    07/14/2017 12:33:32    Unknown    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                85    07/14/2017 12:33:32    Unknown    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                84    07/14/2017 12:29:58    POST Err Sensor    BIOS POST Progress    Error-Unknown - Asserted

                83    07/14/2017 12:29:19    BIOS Evt Sensor    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                82    07/14/2017 12:29:19    BIOS Evt Sensor    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                81    07/14/2017 12:28:46    IPMI Watchdog    Watchdog 2    reports the watchdog initiated a hard reset - Asserted

                80    07/14/2017 12:22:31    BIOS Evt Sensor    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                79    07/14/2017 12:27:30    BIOS Evt Sensor    System Event    reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

                78    07/14/2017 12:27:05    Pwr Unit Status    Power Unit    reports the power unit has suffered a failure - Deasserted

                77    07/14/2017 12:27:05    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Deasserted

                76    07/14/2017 12:27:00    Pwr Unit Status    Power Unit    reports the power unit has suffered a failure - Asserted

                75    07/14/2017 12:27:00    Pwr Unit Status    Power Unit    reports the power unit is powered off or being powered down - Asserted

                 

                Duplicate rows removed.

                "Can you please try the server on bare bones?" - this means removing the motherboard from the case and run?

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                • 5. Re: S5520UR - Pwr Unit Status error 0x0061
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Vladimir Pavlyshyn,

                  Thank you for the information provided.

                  Correct, the idea of doing bare bones is to test the board out the chassis on basic configuration. You can test the board on a none conductive surface. Test the board with a different known good power supply unit. Remove the memory and test it with one memory stick at a time.

                  Please let me know your results.

                  Regards,

                  Jeremiah A.

                  Intel Technical Support
                   

                  • 6. Re: S5520UR - Pwr Unit Status error 0x0061
                    vyp

                    Hi, Jeremiah.

                    I did as you said.

                    I removed the motherboard from the case, put the plastic part under it. I tried with one memory stick and no memory at all. I took the power supply units from my 3rd server for the purity of the experiment.
                    At some point the error changed to 0x0020 - reports there has been a soft power control failure.
                    In general, the result is the same - the server starts with a burning problem indicator and turns off with the same beeps.

                    • 7. Re: S5520UR - Pwr Unit Status error 0x0061
                      vyp

                      What else can I do to solve my problem?

                      • 8. Re: S5520UR - Pwr Unit Status error 0x0061
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Vladimir Pavlyshyn,

                        Thank you for your information. 

                        Based on what you have done so far: 

                        1- Test the board out the chassis
                        2- Tried different power supplies
                        3- Replaced the power distribution board
                        4- Tried external power suplies
                        5- Claer CMOS
                        6- Tried one memory stick at a time

                        The problem continues after that. At this point you will need to consider  the option of replacing the server board. 

                        Regards,

                        Jeremiah A, 

                        Intel Technical Support
                         

                        • 9. Re: S5520UR - Pwr Unit Status error 0x0061
                          vyp

                          Hello, Jeremiah.

                          Very sorry, I was hoping that it would be possible to restore the server board.

                          Many thanks for your time and help.

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                          • 10. Re: S5520UR - Pwr Unit Status error 0x0061
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello vyp,

                             

                            Please, Contact Support over the phone or via chat so we could do further troubleshooting on this board.

                             

                            Best regards,
                            Caesar B.

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