1 Reply Latest reply on Sep 1, 2017 10:14 AM by rguevara

    iRSTe - Hardware ID and System crash


      Dear Technical Support, Communities!

      I am turning to you with the following problem.
      I have a Gigabyte Intel X299 Ultra Durable motherboard that has 8 SATA 6Gb/s connectors, all 8 connectors are in use, but Windows 10 Pro only detects 6.
      Here are the connected devices:
      HDD - 4x WD 4TB SATA-III Red for NAS - RAID5 (SATA 0-3 connectors)
      Pioneer BD-RW BDR-211M (SATA 4 connector)
      HL-DT-ST BD-RE BH16NS40 (SATA 5 connector)
      Asus DRW-24 (SATA 6 connector)
      Mobil Rack Sharkoon QuickPort Intern Multi (SATA 7 connector)

      BIOS detects all of them correctly.

      In case there is no Intel Rapid Store Technology program installed, I have a standard Computer Harware ID (eg YFFA-0LQDNQKILB),
      As soon as I install the IRST program, the 8 SATA conected devices are detected and working properly, BUT the Hardware ID is immediately switched to 0000-0000-0000-0000 and my programs that have the license key attached to the Hardware ID are not working.
      Moreover after 20 to 30 minutes, Windows crashes with a blue screen of death showing DCP Watchdog Violation, Whea uncorrectable error, System thread expection not handled and similar errors.

      I tried to switch to AHCI mode but then the RAID controller goes out of order so my RAID drives are not working.
      I have also tried to switch the periperials` connectors without success.

      Would you be so kind and suggest a solution where the hardware ID is not changed to all zeroes and at the same time all peripherals are detected and work perfectly?


      System config:

      CPU - Intel Core i9-7900X

      Motherboard - Gigabyte Intel X299 Ultra Durable (UD4)

      Memory - Kingstone HyperX Predator DDR4 64GB

      VGA - GTX 1080Ti Xtreme Edition 11GB DDR5X

      SSD - M.2 Adata 256GB SX7000 NVMe

      Power Supply - EVGA Supernova 1000W G3

      Looking forward to your answer.
      Kind regards,
      David Orosz

        • 1. Re: iRSTe - Hardware ID and System crash

          Hi DavidOrosz,


          I work for Intel Customer Support and I was checking on "pending" forums and found this one. I checked internally and I see that your question was addressed by email and that you were able to find a solution for this issue.

          I am setting this up as “assumed answered” based on that but if you still have issues please feel free to add a post requesting assistance.



          Ronny G