Thank you for contacting the Intel community.
Did your system have sound before the upgrade?
The Windows® creator was installed through Windows update or you did the upgrade manually?
Do you have the latest BIOS installed? If not, you can download it here:
Please see F7 BIOS Update Instructions for Intel® Compute Stick
I hope that can help.
Thanks for your quick reply.
The Windows Creator was installed through Windows Update. It offered me tu upgrade which I agreed with.
Yes, I have the latest (035) Bios update. But I upgraded it after Windows Creator install. As a trial to solve my sound issue.
It did not solve it so after another day or two is when I decided to remove de audio device and its driver.
I have not been able to get the system back with sound since then, as described in my initial message.
Thank you for the information you have kindly provided alexcaid.
Can you run Windows® update to see if there is more updates that you can install?
If there are no more updates available, is it possible for you to do a system restore and then try to upgrade again?
Please let me know if it is possible for you to do it.
There were no more Updates, so I went with the system restore :-(
Took a few hours, but the system restored in Windows 10 Creator directly (not previous version of the system which I had removed).
So I ended up with a fresh Windows 10 Creator which had few problems :
- The Wifi was not working : I had to install the latest Wifi driver from a usb drive. I know about this issue as I had it at the time of the Creator upgrade -> Solved
- When the system was going in screen saving, no way to get it out. I updated the graphic driver with the latest. I hope it is now fixed
- The sound device was not installed / no driver. It was shown as Unknown device in the device manager. I was scared this would be just the same. But I provided the Audio driver (and only it) included in the SOC Archive, and this time Windows did not complain the driver was not right for the device. It installed it without an issue and tatata the sound is back. System reboots and starts with no problem at all.
I still have few stuff / app to re-install to recover my system, and I will need to confirm if the initial sound issues are solved.
Overall it looks like Windows Creator does not have the right drivers for Wifi, Graphic and Audio upfront.
Thank you for the information and I’m glad that your system sound is back, please let me know how it goes if you decide to upgrade to Windows® Creator again.
I have the same issue, playing audio through HDMI with the latest Windows updates and drivers causes crackling and audio glitches. I have worked around this by using Bluetooth to connect the Compute stick to my speakers.
There is definitely a driver issue here, the issue tends to happen more on videos with 5.1 audio and can easily be replicated with applications such as VLC player.
mrduab: Thank you very much for sharing that information is our communities. If you need further assistance on this matter, please submit your inquiry on a new thread, an agent will further assist you in order to try to find a possible solution for this problem:
Let me apologize for any inconvenience.