0 Replies Latest reply on Aug 20, 2017 10:22 AM by giometrix

    BSOD caused by e1d65x64.sys [Intel(R) Gigabit Adapter NDIS 6.x driver]

    giometrix

      Hello,

       

      In the past 2 weeks I have gotten a hard crash on my Windows 10 (Creator's Update) PC.  WhoCrashed both times identified the intel ethernet driver as the culprit (please see below).rte

       

      Please note that this started happening after I purchased a Western Digital NAS, which is connected by ethernet only.  I do use their backup software, but I don't think they installed any drivers.  Perhaps this is just a coincidence, or perhaps the volume of data running through the NIC has changed (I doubt this though).

       

      I believe I already have the latest drivers.

       

      Below you'll find the report provided by WhoCrashed.


      Here are the links to the minidumps: Dropbox - 080317-16234-01.dmp  and Dropbox - 082017-16312-01.dmp

       

       

      On Sun 8/20/2017 11:01:12 AM your computer crashed

      crash dump file: C:\WINDOWS\Minidump\082017-16312-01.dmp
      uptime: 4 days, 01:10:10
      This was probably caused by the following module: e1d65x64.sys (e1d65x64+0x17407)
      Bugcheck code: 0xA (0x10, 0x2, 0x0, 0xFFFFF8028B7B4073)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\WINDOWS\system32\drivers\e1d65x64.sys
      product: Intel(R) Gigabit Adapter
      company: Intel Corporation
      description: Intel(R) Gigabit Adapter NDIS 6.x driver
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: e1d65x64.sys (Intel(R) Gigabit Adapter NDIS 6.x driver, Intel Corporation).
      Google query: Intel Corporation IRQL_NOT_LESS_OR_EQUAL

       

      On Thu 8/3/2017 11:34:32 AM your computer crashed
      crash dump file: C:\WINDOWS\Minidump\080317-16234-01.dmp
      uptime: 6 days, 22:29:27
      This was probably caused by the following module: e1d65x64.sys (e1d65x64+0x16483)
      Bugcheck code: 0x1E (0xFFFFFFFFC000001D, 0xFFFFF80E50E3FF49, 0xFFFFE60023B12E98, 0xFFFFE60023B126E0)
      Error: KMODE_EXCEPTION_NOT_HANDLED
      file path: C:\WINDOWS\system32\drivers\e1d65x64.sys
      product: Intel(R) Gigabit Adapter
      company: Intel Corporation
      description: Intel(R) Gigabit Adapter NDIS 6.x driver
      Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: e1d65x64.sys (Intel(R) Gigabit Adapter NDIS 6.x driver, Intel Corporation).
      Google query: Intel Corporation KMODE_EXCEPTION_NOT_HANDLED

       

       

      Here is information about my PC:

       

               Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

                       Language: English (Regional Setting: English)

            System Manufacturer: ASUS

                   System Model: All Series

                           BIOS: 3701

                      Processor: Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz (16 CPUs), ~3.0GHz

                         Memory: 65536MB RAM

            Available OS Memory: 65444MB RAM

                      Page File: 13769MB used, 61403MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.15063.0000 64bit Unicode

       

       

      The motherboard is an ASUS X99 Deluxe