1 2 Previous Next 25 Replies Latest reply on Sep 19, 2017 11:27 PM by MartyG

    SR300 Not Recognized Anymore

    AkifH

      Hello,

       

      I have NUC7i7BNH and SR300 with Ubuntu 16.04, 4.8.0-36-generic.

       

      When I plug SR300 to USB port of NUC, it was recognized with vendor ID 8086 (Intel) and product ID 0aa5. However when I try to run any examples or ROS realsense_camera, it was failing with "VIDIOC_DQBUF error 19, No such device". After pluging it to a powered USB3.0 Hub, it started functioning randomly (sometimes it worked sometimes didn't).

       

      However, lately, SR300 is not recognized anymore. When I plug it, lsusb shows it as

      Bus 001 Device 017: ID 05e3:0610 Genesys Logic, Inc. 4-port hub

      Even in Windows, I'm not able to see it as Imaging Device as SR300. Creative microphone array is detected, but camera is not.

       

      Any help?

      Thanks

        • 1. Re: SR300 Not Recognized Anymore
          MartyG

          A number of people have experienced VIDIOC_DQBUF error 19.  It is apparently related to the stability of the USB connection.  Some users fixed the error by using a powered hub.  You have already tried that though.

           

          One user found that their SR300 worked for them after getting this error if they went back to plugging the camera directly into the PC's USB port instead of into the powered hub.  Is the camera able to be detected if you plug it directly into the PC instead of using the hub? 

          • 2. Re: SR300 Not Recognized Anymore
            AkifH

            With or without hub, SR300 is not recognized anymore. Even when I plug it directly to NUC, it is shown as

            Bus 001 Device 017: ID 05e3:0610 Genesys Logic, Inc. 4-port hub

             

            Does this mean a faulty hardware?

            • 3. Re: SR300 Not Recognized Anymore
              MartyG

              The most important indicator in the Device Manager regarding whether your camera is working or not is the contents of the Imaging Devices section.  A working SR300 camera should list three drivers:

               

              RGB driver

              Depth driver

              Virtual driver

              • 4. Re: SR300 Not Recognized Anymore
                AkifH

                None of them is listed in Imaging Devices. Only thing added is BlasterX Senz3D VF0810 under Audio Devices.

                • 5. Re: SR300 Not Recognized Anymore
                  MartyG

                  This reminds me of a recent case.  The user believed that they had bought an Intel RealSense SR300 camera, but they had actually apparently been sold a BlasterX Senz3D camera.  The BlasterX is an own-brand SR300-compatible camera sold by Creative, who also manufacture the SR300 for Intel.  The BlasterX should still work with the official Depth Camera Manager driver software supplied by Intel though.  You have installed the SR300 Depth Camera Manager software, yes?

                   

                  I note from your message that you were originally using the camera with Ubuntu.  For the camera to function in Windows, you need to install the DCM program on your Windows PC.

                   

                   

                  Intel® RealSense™ SDK | Intel® Software

                  • 6. Re: SR300 Not Recognized Anymore
                    AkifH

                    I have purchased SR300 on click.intel.com and sure that it is SR300, not BlasterX. In fact it was showing up as two records in lsusb, one for SR300 (with vendor ID 8086 (Intel) and product ID 0aa5) and one for BlasterX (I think for microphone array). Suddenly it stopped showing up as SR300, only as BlasterX.

                     

                    I was running on Ubuntu but after the issue, I switched to Windows 10, installed DCM, still not detected. It is not shown under Imaging Devices.

                    • 7. Re: SR300 Not Recognized Anymore
                      MartyG

                      If you have installed the SR300 DCM and the camera is still not showing up in Imaging Devices, I would suspect a problem with the firmware driver - perhaps a corrupted firmware that will not respond to attempts to update it.

                       

                      As you have managed to install the DCM, you should have a file on your computer for updating the firmware driver without running the DCM program.  You can 'force' this file to install.

                       

                      Re: How to upgrade the firmware for a number of camera?

                       

                      To make it a forced update, put the word -force at the end of the filename.  For example:

                       

                      FWUpdateSR300.exe  -force

                       

                      If that does not work then the pattern of decreasing performance over time to the point where the camera no longer works suggests that there may be a problem with the hardware.  If you have purchased the camera within the last 90 days then you are entitled to claim a replacement camera or refund.  You can email click@intel.com to begin this returns process.

                      • 8. Re: SR300 Not Recognized Anymore
                        AkifH

                        Firmware update did not help. Possibly there is a hardware issue. Will try to figure out. If not I will file a RMA.

                        • 9. Re: SR300 Not Recognized Anymore
                          MartyG

                          If:

                           

                          (a) a powered USB hub did not solve your problem;

                          (b) stability degraded over time to the point of not working;

                          (c)  the camera is not working correctly on either Ubuntu or Windows; and

                          (d) a firmware update did not help

                           

                          then a hardware fault is a high probability, and a return may be the best option for you.

                          • 10. Re: SR300 Not Recognized Anymore
                            sambuev

                            Hello! anybody help me, it took me a day to log in on Intel forum, I hope they don't produce CPU this way, overcomplicated and no reason why, for grey corporate people environment.

                            I cannot install SR300 drivers after many reboots and reinstalls I about to give up and break SR300. How to fix it? Please anyone!

                            • 11. Re: SR300 Not Recognized Anymore
                              MartyG

                              Has your SR300 ever worked, or did it work for a while and then suddenly stop working one day?

                              • 12. Re: SR300 Not Recognized Anymore
                                sambuev

                                It was working before, currently it doesn't work at all, not even recognizing and no drivers can be installed.

                                • 13. Re: SR300 Not Recognized Anymore
                                  MartyG

                                  If you are a Windows user, the camera's drivers are not listed at all in the Imaging Devices section of your Device Manager window?

                                  • 14. Re: SR300 Not Recognized Anymore
                                    sambuev

                                    it's there, but doesn't recognize by any device.

                                    1 2 Previous Next