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    IRIS graphics Collage mode fails on projector boot

    Vizeyes

      We are using the Collage feature for blended projectors and since the NUC (5i5RYH) has been upgraded to Windows 10 the graphics fail to hold their settings every morning when we switch on the blended projection system.  We have a range of compute systems and the NUC IRIS 6100 collage graphics are the only compute devices requiring interaction every morning to restore the Collage profile.(Nvidia and ATI are fine)  When the WUXGA projectors switch off, they are still in stand-by mode and the graphics hold their settings.  When the projectors are switched on from standby the Collage settings fail and the profile needs to be restored every day. 

       

      Driver version is 20.19.15.4624

       

      Windows 10 Pro 10.0.15063

        • 2. Re: IRIS graphics Collage mode fails on projector boot
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Vizeyes,
           
          I was wondering if you were able to try the troubleshooting steps Stefan3D provided to you.  In case you still need assistance just let me know.
           
          Regards,
          Fred D.

          • 3. Re: IRIS graphics Collage mode fails on projector boot
            Vizeyes

            Hi,

             

            I have updated the 3 x Intel NUC's to the latest drivers for all components.  The graphics drivers on 2 different models of Nuc are running the latest versions, and the issue still persists.  The issue seems to be the EDID query from the projector on start up is causing the graphics Collage settings to be disabled.  The projectors go into standby each night, so when the lamps are switched off there is still a connection between the graphics card and the projector, everything is fine, the Collage settings hold.  The moment any projectors are switched on, the EDID query is sent again, so the graphics cards behave if they are seeing a new display again and disable Collage.  Each day we have to reinstate and enable the Intel graphics collage profile.  The settings on the Nvidia and ATI cards hold their surround and Eyefinity settings with exactly the same projector hardware.  I am thinking of rolling back Intel graphics drivers until I find a version that can hold it's collage settings, but that seems to be like finding a needle in a haystack as you could appreciate. 

            • 4. Re: IRIS graphics Collage mode fails on projector boot
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Vizeyes,
               
              I am sorry to hear issue persists.
               
              In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
               
              Please let me also know the model number of the projector you are using.
               
              Does the issue happen specifically with Collage Mode?  Have you tried different Display mode like Extended Desktop?
               
              Are you able to try different projector model by any chance?
               
              To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
               
              Regards,
              Fred D.

              • 5. Re: IRIS graphics Collage mode fails on projector boot
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Vizeyes,
                 
                I was wondering if you still need assistance regarding the Collage Mode that is not working properly in your computer.  In case you still need assistance just let me know.
                 
                Regards,
                Fred D.

                • 6. Re: IRIS graphics Collage mode fails on projector boot
                  Vizeyes

                  Hi,

                   

                  I have run the SSU application and attached the report.  I have downloaded and updated all system drivers to their current versions. 

                   

                  The Collage mode is still losing the settings when the stitched and blended projectors are taken out of standby and each morning; we have to rectify 3 of the 6 display systems at site by re-activating the saved collage profile from the Iris card settings.

                  • 7. Re: IRIS graphics Collage mode fails on projector boot
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Vizeyes,
                     
                    Thanks for the information you sent to me.
                     
                    I would like you to try completely uninstalling the graphics driver and then reinstalling latest one.  Please download the driver that is on this link https://downloadmirror.intel.com/26984/eng/win64_154036.4703.exe
                     
                    As soon as the file has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.
                     
                    If possible try Collage Mode on either different projector model or a regular monitor, and let me know if issue happens or not.
                     
                    In case you are using a long video cable please try using a shorter one with no adapters.
                     
                    Let me know if issue persists or not.
                     
                    Regards,
                    Fred D.

                    • 8. Re: IRIS graphics Collage mode fails on projector boot
                      Vizeyes

                      Hello,

                       

                      I have installed the new driver and the issue still persists.  The cable length is 30 centimetres with no adaptors.  Mini Display Port to HDMI into Projector, other side is Mini HDMI into HDMI into projector.  The blended projectors are Epson G7905U models, and are nearly all the same across site.  We have 3 x NUC blended systems each attached to two Epson Projectors which require collage profile restoration each day.  The other model we have in another 2 channel blended system is Epson EB-1505U in dual channel blended array.  This is attached to an INTEL NUC also and also requires Collage profile restoration each day.  So with a blended image on the projection screen, when I switch a single projector into stand-by the image onscreen does not change with respects to blend/resolution.  As soon as the projector comes out of stand-by, the image drops out completely from the other projector and reverts to a single display with collage disabled.  This is not supposed to occur, it is as if the EDID return string query from the projector is resetting the INTEL Iris display settings?  On other systems with the same projectors and much longer cable lengths with adaptors the projectors can be put in standby and brought back from standby with no changes in the display.  The following is the Iris report. 

                       

                      Report Date: Monday, September 18, 2017

                      Report Time [hh:mm:ss]: 3:51:47 PM

                      Driver Version: 20.19.15.4703

                      Operating System: Windows* 10 Pro (10.0.15063)

                      Default Language: English (United States)

                      Physical Memory: 16269 MB

                      Vendor ID: 8086

                      Device ID: 162B

                      Device Revision: 09

                      Video BIOS: 1039.0

                      Current Resolution: 3840 x 1080

                       

                      Processor: Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz

                      Processor Speed: 3093 MHz

                      Processor Graphics in Use: Intel(R) Iris(TM) Graphics 6100

                      Shader Version: 5.0

                      OpenGL* Version: 4.4

                      OpenCL* Version: 2.0

                       

                      * Microsoft DirectX* *

                      Runtime Version: 12.0

                      Hardware-Supported Version: 11.1

                       

                      * Devices connected to the Graphics Accelerator *

                       

                      Active Displays: 2

                      * Digital Television *

                      Display Type: Digital

                      DDC2 Protocol: Supported

                      Gamma: 2.2

                      Connector Type: HDMI

                      Device Type: Digital Television

                       

                      Supported Modes

                      640 x 480 (60p Hz)

                      720 x 480 (60p Hz)

                      720 x 480 (60i Hz)

                      720 x 576 (50p Hz)

                      720 x 576 (50i Hz)

                      800 x 600 (60p Hz)

                      1024 x 768 (60p Hz)

                      1280 x 720 (50p Hz)

                      1280 x 720 (60p Hz)

                      1280 x 960 (60p Hz)

                      1280 x 1024 (60p Hz)

                      1366 x 768 (60p Hz)

                      1400 x 1050 (60p Hz)

                      1440 x 900 (60p Hz)

                      1600 x 900 (60p Hz)

                      1600 x 1200 (60p Hz)

                      1680 x 1050 (60p Hz)

                      1920 x 1080 (30p Hz)

                      1920 x 1080 (60i Hz)

                      1920 x 1080 (24p Hz)

                      1920 x 1080 (50p Hz)

                      1920 x 1080 (60p Hz)

                      1920 x 1080 (50i Hz)

                      1920 x 1200 (60p Hz)

                      2048 x 1536 (60p Hz)

                      2560 x 1440 (60p Hz)

                      2560 x 1600 (60p Hz)

                      3840 x 2160 (24p Hz)

                      3840 x 2160 (30p Hz)

                      3840 x 2160 (25p Hz)

                      4096 x 2160 (24p Hz)

                       

                      Raw EDID:

                      00 FF FF FF FF FF FF 00 4C A3 0A A7 01 01 01 01

                      0E 1A 01 03 80 00 00 78 0A DE 50 A3 54 4C 99 26

                      0F 50 54 21 08 00 95 00 90 40 B3 00 A9 40 D1 C0

                      E1 40 81 40 81 80 28 3C 80 A0 70 B0 23 40 30 20

                      36 00 40 84 63 00 00 1A 66 21 56 AA 51 00 1E 30

                      46 8F 33 00 40 84 63 00 00 1E 00 00 00 FD 00 18

                      55 0F 87 1E 00 0A 20 20 20 20 20 20 00 00 00 FC

                      00 45 50 53 4F 4E 20 50 4A 0A 20 20 20 20 01 C4

                       

                      02 03 3A F1 55 90 1F 20 22 05 14 04 13 03 02 12

                      11 07 06 16 15 5F 5E 5D 62 01 23 09 07 07 83 01

                      00 00 6E 03 0C 00 10 00 80 3C 20 00 80 01 02 03

                      04 E2 00 FB E5 0E 60 61 65 66 30 2A 40 C8 60 84

                      64 30 18 50 13 00 40 84 63 00 00 1E 56 5E 00 A0

                      A0 A0 29 50 30 20 35 00 40 84 63 00 00 1E E2 68

                      00 A0 A0 40 2E 60 30 20 36 00 40 84 63 00 00 1E

                      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 DC

                       

                      * Digital Television2 *

                       

                      Display Type: Digital

                      DDC2 Protocol: Supported

                      Gamma: 2.2

                      Connector Type: DisplayPort

                      Device Type: Digital Television

                       

                      Supported Modes

                      640 x 480 (60p Hz)

                      720 x 480 (60p Hz)

                      720 x 480 (60i Hz)

                      720 x 576 (50p Hz)

                      720 x 576 (50i Hz)

                      800 x 600 (60p Hz)

                      1024 x 768 (60p Hz)

                      1280 x 720 (50p Hz)

                      1280 x 720 (60p Hz)

                      1280 x 960 (60p Hz)

                      1280 x 1024 (60p Hz)

                      1366 x 768 (60p Hz)

                      1400 x 1050 (60p Hz)

                      1440 x 900 (60p Hz)

                      1600 x 900 (60p Hz)

                      1600 x 1200 (60p Hz)

                      1680 x 1050 (60p Hz)

                      1920 x 1080 (30p Hz)

                      1920 x 1080 (60i Hz)

                      1920 x 1080 (24p Hz)

                      1920 x 1080 (50p Hz)

                      1920 x 1080 (60p Hz)

                      1920 x 1080 (50i Hz)

                      1920 x 1200 (60p Hz)

                      2048 x 1536 (60p Hz)

                      2560 x 1440 (60p Hz)

                      2560 x 1600 (60p Hz)

                      3840 x 2160 (24p Hz)

                      3840 x 2160 (30p Hz)

                      3840 x 2160 (25p Hz)

                      4096 x 2160 (24p Hz)

                       

                      Raw EDID:

                      00 FF FF FF FF FF FF 00 4C A3 0A A7 01 01 01 01

                      0E 1A 01 03 80 00 00 78 0A DE 50 A3 54 4C 99 26

                      0F 50 54 21 08 00 95 00 90 40 B3 00 A9 40 D1 C0

                      E1 40 81 40 81 80 28 3C 80 A0 70 B0 23 40 30 20

                      36 00 40 84 63 00 00 1A 66 21 56 AA 51 00 1E 30

                      46 8F 33 00 40 84 63 00 00 1E 00 00 00 FD 00 18

                      55 0F 87 1E 00 0A 20 20 20 20 20 20 00 00 00 FC

                      00 45 50 53 4F 4E 20 50 4A 0A 20 20 20 20 01 C4

                       

                      02 03 3A F1 55 90 1F 20 22 05 14 04 13 03 02 12

                      11 07 06 16 15 5F 5E 5D 62 01 23 09 07 07 83 01

                      00 00 6E 03 0C 00 10 00 80 3C 20 00 80 01 02 03

                      04 E2 00 FB E5 0E 60 61 65 66 30 2A 40 C8 60 84

                      64 30 18 50 13 00 40 84 63 00 00 1E 56 5E 00 A0

                      A0 A0 29 50 30 20 35 00 40 84 63 00 00 1E E2 68

                      00 A0 A0 40 2E 60 30 20 36 00 40 84 63 00 00 1E

                      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 DC

                       

                      * Other names and brands are the property of their respective owners.

                      • 9. Re: IRIS graphics Collage mode fails on projector boot
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Vizeyes,
                         
                        Thanks for the additional information you sent to me.
                         
                        Let me do further research and come back to you.  I will post information on this form thread as soon as I have it.
                         
                        Regards,
                        Fred D.

                        • 10. Re: IRIS graphics Collage mode fails on projector boot
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Vizeyes,
                           
                          What operating system did you have installed before the Windows 10* upgrade?
                           
                          By any chance do you remember the version of the graphics driver you had installed before the Windows 10* upgrade?
                           
                          I would like you to try installing the oldest version of the graphics driver we have available on our website.  Please download it from this link https://downloadmirror.intel.com/25150/eng/win64_154004.2.zip
                           
                          As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver I provided.
                           
                          Regards,
                          Fred D.

                          • 11. Re: IRIS graphics Collage mode fails on projector boot
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Vizeyes,
                             
                            I was wondering if you still need assistance regarding the Collage Mode that is not working properly in your computer.  In case you still need assistance just let me know.
                             
                            Regards,
                            Fred D.

                            • 12. Re: IRIS graphics Collage mode fails on projector boot
                              Vizeyes

                              Hi Fred,

                               

                              We are still having to reset the Intel graphics IRIS profile each morning. I have rolled back the drivers and no luck with the EDID being reset every time a display comes out of standby.  

                               

                              My client is upgrading from the Intel NUC's to Nvidia based machines as they are not coping with the level of demand required for web based data visualisation. 

                              • 13. Re: IRIS graphics Collage mode fails on projector boot
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello Vizeyes,
                                 
                                I am sorry to hear you are still having issues with your computer.
                                 
                                Let me check if there is anything else that can be done.  As soon as I have any information available I will post in on this thread.
                                 
                                Regards,
                                Fred D.

                                • 14. Re: IRIS graphics Collage mode fails on projector boot
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Vizeyes,
                                   
                                  We recently released newer version of the graphics driver and I would like you to give it a try.  Please download it from this link https://downloadmirror.intel.com/27267/a08/win64_154037.4835.zip
                                   
                                  What operating system did you have installed before the Windows 10* upgrade?
                                   
                                  By any chance do you remember the version of the graphics driver you had installed before the Windows 10* upgrade?
                                   
                                  Regards,
                                  Fred D.

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