What version of windows are you running?
Windows 10 Pro x64 - Version 1703
Thanks for the information. One of the Intel support staff will be along to help you.
This message was posted on behalf of Intel Corporation
yarslan: Thank you very much for joining the Intel® Processors communities. We will do our best in order to try to fix this problem.
Based on the information you gave us previously everything including the memory RAM seems to be fully compatible:
If we use the PC with the minimal configuration, power supply, motherboard, processor, TV/monitor, one memory stick of RAM and no hard drive, we should be able to see the splash screen or an error message related to a boot agent, do you see that?
If you see it, then the problem could be related to the hard drive or the Windows image you are using.
Do you have the option to use a different hard drive?
Which method are you following to install Windows, a USB bootable device or directly from the disc?
Any further questions, please let me know.
Hi, thanks for your response.
Yes with minimal configuration and one stick memory I see same error messages when I tried to install the windows. Each time messages change but blue screen stays same.
But if there is problem with the hard drive how can I install windows with using the G4400 ? But I will try to use another hard drive.
I am using USB bootable device.
What I cannot understand is how can same configuration works with G4400 and not works with 7700k. If we can solve the problem it will be very helpful for me.
This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Hi yarslan: You are welcome. Thank you very much for letting us know that information.
Yes, as you mentioned, based on the fact that all the parts work fine with the Intel® Pentium® Processor G4400, it actually indicates that there could be a problem with the processor itself.
Please make sure that the BIOS version on the board is the latest one F20:
Also, if you have the option to use a different Windows image that will be another step that we can do in order to try to fix this problem. Sometimes the image gets corrupted so if you can create one from the disc itself that will be really good, most of the peers use the tool below to do that:
If it is possible to install a different hard drive that is a good thing to try and if the problem remains after trying all the steps above then the next thing to do will be to replace the processor. In order to do that, please get in contact directly with Intel:
For phone support, depending on your location, you will see the contact information on the links below:
EMEA contact information: http://intel.ly/28QeAF3
APAC contact information: http://intel.ly/1ITfjUF
LAR contact information: http://intel.ly/29c0rW4
North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).
Any questions, please let me know.