3 Replies Latest reply on Aug 22, 2017 3:57 PM by Intel Corporation

    Issues with latest version of rst driver Msi 270 m5 gaming

    danilop2k2

      HI there

       

      used to work with the standard optane achi driver

      it was a pain because every boot the system copied files to the cache drive

      making my old kingston  uv300 sata 256 gb ssd even slower to boot

       

      installed latest motherboard firmware v 1.70 MSI 270 M5 GAMING

      and switched to built in optane genie mode in bios

      then reinstalled windows 10 with the new rst driver

       

      now system boots quick but sometimes takes forever to shutdown

      also it detects the keyboard and mouse a few seconds after boot

      with that anoying usb detection sound too

        • 1. Re: Issues with latest version of rst driver Msi 270 m5 gaming
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello danilop2k2,

          We understand you're experiencing issues with system acceleration and Optane™ Memory on your MSI* Z270 GAMING M5 Motherboard.

          In order to investigate this issue we would like get the following information:

          1. Download and run the Intel® System Support Utility
              1. Select the option to scan "everything."
              2. On step three, choose to save the report into a file.
          2. The output from the System Information Console.
              1. Right click on the start menu icon.
              2. Select "Run" from the access list.
              3. Type "MSINFO32.exe" then press OK.
              4. On the System Information window, go to File > Export. Save this report to a known location.
          3. A screenshot showing your Disk Management console setup.
          4. For testing purposes, would it be possible to disable system acceleration, uninstall and then switch to the previous RST version? If so, does the issue disappear?

          To enable attachments, make sure to use the "advanced editor" (top right) while replying.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: Issues with latest version of rst driver Msi 270 m5 gaming
            danilop2k2

            it is the known issue of intel management engine driver

            disabling it shutdowns fine

             

            you really should update this drivers ,

            complainings are all over the web for this issue of slow shutdown !

            • 3. Re: Issues with latest version of rst driver Msi 270 m5 gaming
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello danilop2k2, 

              Thank you for the update. We'll make sure to report this from our end as well.

              If you need further assistance, please let us know.

              Best regards,
              Carlos A.