3 Replies Latest reply on Aug 13, 2017 6:52 AM by Al Hill

    igfxCUIService.exe causing crashes

    jbsimmons10

      My computer is crashing and blue screening during youtube videos, netflix via Firefox, and during games on steam.

       

      The dump logs I get are consistently faulting the igfxcuiservice, Ill post the logs below.

       

      Faulting application name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a

      Faulting module name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a

      Exception code: 0xc0000005

      Fault offset: 0x000000000001116c

      Faulting process id: 0x4cc

      Faulting application start time: 0x01d3142b39fdec40

      Faulting application path: C:\Windows\system32\igfxCUIService.exe

      Faulting module path: C:\Windows\system32\igfxCUIService.exe

      Report Id: 7a5f2740-801e-11e7-9b95-4ccc6ab52ecd

       

      I also get this dump log

       

      Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

       

      I am running windows 7 home premium on a intel i5-7500 cpu with 16 gigs of ram, off a seagate 240g SSD, using a b250m MSI motheboard and a Radeon RX 480 graphics card