1 2 Previous Next 16 Replies Latest reply on Nov 18, 2017 2:43 PM by GabGabGab

    Right Side Of Screen Missing in Older Games?

    xTopaz

      Hi, I'm having an issue with games from 2000 era in Windows 10. I have an Intel Atom z3735f processor, I have updated the drivers, tried all the different compatibility options for the games, tried out different options in the intel graphics panel. Hoping someone here can offer me a solution.

       

      sims_110.jpg

      rc211.jpg

        • 1. Re: Right Side Of Screen Missing in Older Games?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello xTopaz,

          I understand the right side of the screen is missing in older games.

          Let me apologize for any inconvenience this issue may be causing to you.

          In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

          To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.

          Regards,
          Fred D.

          • 2. Re: Right Side Of Screen Missing in Older Games?
            xTopaz

            Thank you for your response. This issue is really troubling me as I just want to enjoy my games. Here is the system information.

            • 3. Re: Right Side Of Screen Missing in Older Games?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello xTopaz,
               
              Thanks for the information you sent to me.
               
              I would like you to try installing different version of the graphics driver.  You can download it from this link https://downloadmirror.intel.com/25977/eng/win32_153343.4425.zip
               
              As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.
               
              The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
               
              Let me know if issue persists or not.
               
              Regards,
              Fred D.

              • 4. Re: Right Side Of Screen Missing in Older Games?
                xTopaz

                I installed the new driver and the issue is still present,

                 

                Thanks

                • 5. Re: Right Side Of Screen Missing in Older Games?
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello xTopaz,
                   
                  I am sorry to hear issue persists with the other graphics driver I provided.
                   
                  Is there any difference if you use the Tablet in either Portrait or Landscape mode?
                   
                  What is the screen resolution you are using in the game?  Have you tried changing screen resolution in the game itself?
                   
                  Regards,
                  Fred D.

                  • 6. Re: Right Side Of Screen Missing in Older Games?
                    xTopaz

                    simsportrait.png

                    This is in portrait, much worse lol. The game only runs in 800x600 or 1024x768 I am using the latter.

                    • 7. Re: Right Side Of Screen Missing in Older Games?
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello xTopaz,
                       
                      Have you contacted the company that developed the game in order to make sure the game can run on Windows 10*?
                       
                      The Sims and RollerCoaster Tycoon 2 were released to the market on the year 2000 and 2002 respectively so they might not be able to run properly on newer operating systems.
                       
                      At this point what I can recommend is contacting the company that developed the games in order to check it they can run or not in Windows 10*.  The game developers should be able to also check compatibility with the graphics controller.
                       
                      Regards,
                      Fred D.

                      • 8. Re: Right Side Of Screen Missing in Older Games?
                        xTopaz

                        I have not and I doubt I'd get much help from EA as it's not a recent game but I know that The Sims runs perfectly for others using Win10 as I asked for help on a Sims forum before coming here- I have also in the past run the game with no issues using Intel HD Graphics on a different computer (Core 2 Duo E6600) on Windows 7 so I wrongly made the presumption that this new PC being Intel HD Graphics it would work.

                        • 9. Re: Right Side Of Screen Missing in Older Games?
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello xTopaz,
                           
                          I would like to gather more information about the issue you are reporting.  Would you please fill out the form that is in the following link and post it on this forum thread? https://communities.intel.com/thread/77761
                           
                          Please also include the DxDiag and DispDiag reports.
                           
                          Regards,
                          Fred D.

                          • 10. Re: Right Side Of Screen Missing in Older Games?
                            xTopaz

                            Category

                            Questions

                            Answers (N/A if not applicable)

                            Description

                            Provide a detailed description of the issue

                            Part of screen missing when running The Sims Complete Collection and Rollercoaster Tycoon 2.

                            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                            Always (100%): X

                            Often (51-99%):

                            Sporadic (20-50%):

                            Very Sporadic (<20%):

                            Hardware (HW)

                            Brand and Model of the system.

                            Lenovo Ideapad MIIX 310

                            Hybrid or switchable graphics system?
                            ie Does it have AMD or NV graphics too?

                            No

                            Make and model of any Displays that are used to see the issue (see note2 below).
                            LFP
                            = Local Flat Panel (Laptop panel)
                            EFP = External Flat Panel (Monitor you plug in)

                            LFP

                            How much memory [RAM] in the system (see note2 below).

                            2GB

                            Provide any other hardware needed to replicate the issue.
                            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                            N/A

                            Hardware Stepping (see note1 below).

                             

                            Software (SW)

                            Operating System version (see note2 below).

                            Windows 10 Home

                            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                             

                            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                             

                            SW or Apps version used to replicate the issue.

                             

                            Configurations

                            Single display, clone, or extended (see note2 below).

                             

                            Display resolution & refresh rate setting of each display (see note2 below).

                             

                            AC or DC mode, i.e. is power cable plugged in or not?

                            Issue appears in both modes.

                            How to repro

                            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                            ...

                             

                            • 11. Re: Right Side Of Screen Missing in Older Games?
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello xTopaz,
                               
                              Thanks for the additional information you sent to me.
                               
                              Is there any change on the screen if you press Alt+Enter while in-game?
                               
                              Do the game settings allow you to match the screen resolution of the tablet?  Have you tried using different screen resolution in-game?
                               
                              I would like you to try also adjusting Scaling options on the Intel® Graphics Control Panel.  Please right click on the Desktop, go to Graphics Settings, click on Display, and try all of the Scaling options you have available.
                               
                              Regards,
                              Fred D.

                              • 12. Re: Right Side Of Screen Missing in Older Games?
                                xTopaz

                                I have tried the different scaling options and they have no effect, I have also set the tablet resolution to 1024x768 so it would match the game (as that is the highest the game will allow) and it didn't help either. Alt + enter also has no effect.

                                 

                                Thanks

                                • 13. Re: Right Side Of Screen Missing in Older Games?
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello xTopaz,
                                   
                                  Let me do further research and come back to you.  I will let you know when I have more information about this issue.
                                   
                                  Regards,
                                  Fred D.

                                  • 14. Re: Right Side Of Screen Missing in Older Games?
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello xTopaz,
                                     
                                    We will attempt to replicate the issue in our lab in order to try to find a workaround for it.  Due to this is an old game there is a chance we may not be able to develop a fix for it.
                                     
                                    I will let you know if we can replicate this issue in our lab.
                                     
                                    Regards,
                                    Fred D.

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