14 Replies Latest reply on Oct 6, 2017 10:11 AM by Intel Corporation

    Intel NUC NUC5PPYH duplex printing problem

    Greg1200gs

      Hello,

       

      I have an Intel NUC5PPYH and I cannot have a flawless duplex printing. I am currently running Win 10 Pro 64 bit built 1703. Whenever I try to print a 2-page document, created on MS Office 2010 Word, I end up with a sheet of paper where the front page print does not 100% overlap the print on the back page. Lets say that the front page has 32 lines of words typed and the back has also 32 lines of words typed. In an ideal situation, the front print (i.e the first 32 lines) should overlap the next 32 lines. In my case, printing of the front page starts lower than usual (4 lines lower to be precise) whereas the back page printing starts normally on the top of the page, thus I am having a sheet of paper where if you place it under any light, you could see that the 2 printings (front & back) do not overlap. Sorry for my english, this is the best way I can describe the problem, treat the document in question as an x-ray and place it under normal everyday lighting. Every paper has some degree of transparency.

      I am using the default settings in MS Word, margins, spaces etc are used as is.

       

      I was facing the same problem when running Win 10 Pro 64 bit built 1607. I updated to built 1703 hoping for a fix. My printer was an HP DeskJet Ink Advantage 4535 AiO, which had automatic 2-sided printing and was connected to my NUC through usb cable. I had to return it to the store. I have also used a Samsung Multifunction Printer Xpress M2885FW which also had automatic 2-sided printing, connect it through usb, the problem still persists.

      Moved my NUC to a place where another HP printer which also had automatic 2-sided printing, unfortunately, problem persists.

      I have also converted the aforementioned 2-sided file to a PDF, still facing duplex error.

      I have also uninstalled Win 10 Pro and installed Win 7 Ultimate 64 bit. I didn't solved the problem.

      While running built 1607 (Win 10 Pro 64 bit) I also used MS Office 2007 and 2016 Pro, faulty duplex printing continued. I am currently on built 1703 with MS Office 2016 Pro.

      Purchased heavier paper (120gr instead of 80gr), thinking that it may be a roller issue (or whatever mechanism is used to grab the paper), didn't solved it either.

      I have also installed Libre Office and used it for printing only documents that were created in MS Office and magically the problem was solved! Used Libre to open other files created under MS Office, and printing was fine.

      Lastly I have also emailed the above document to a couple of friends that I knew they had printers with automatic 2-sided printing, asked them to not change any Office parameter and print it. 2-sided printing was fine.

       

      Looking forward to a solution.

      Thank you.

        • 1. Re: Intel NUC NUC5PPYH duplex printing problem
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Thank you very much for joining the Intel® NUC communities. We are sorry to hear the NUC is not working as expected.

          In this case, as you mentioned, the fact that the there are no printing problems when you use Libre Office it indicates that the problem is at software level, could be the configuration of Windows itself or Word. The hardware, meaning the NUC itself seems to be working fine.
          So, in order to get further assistance, the best thing to do will be to get in contact with Microsoft directly so they can assist you with this scenario:
          https://support.microsoft.com/en-us/contactus/

          Any further questions, please let me know.
                                 
          Regards,
          Alberto R

          • 2. Re: Intel NUC NUC5PPYH duplex printing problem
            lw1948

            Hello Greg1200gs

            Check if correct paper size is set in printer settings.

             

            Leon

            • 3. Re: Intel NUC NUC5PPYH duplex printing problem
              Greg1200gs

              Dear Alberto R

               

              Thanks for your reply, I' ll contact Microsoft and will let you know of their answer.

              Regards

               

              Greg1200gs

              • 4. Re: Intel NUC NUC5PPYH duplex printing problem
                Greg1200gs

                Dear Leon

                Yes, the correct paper size is already chosen, thanks for your suggestion.

                 

                Regards

                Greg1200gs

                • 5. Re: Intel NUC NUC5PPYH duplex printing problem
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi : You are welcome. Perfect, please let us know the results.

                   

                  Any questions, please let me know.

                   

                  Regards,
                  Alberto R

                  • 6. Re: Intel NUC NUC5PPYH duplex printing problem
                    Greg1200gs

                    Sorry for my late reply.

                    Below is Microsoft response:

                    "There are several factors why this issue is happening. It can be an issue with the printer driver, application or compatibility. For us to identify what is causing this issue, we need to confirm some information. Please answer the following:

                    • Are you encountering the same issue when you try to print other Office Word documents?
                    • Does your printer supports automatic duplex printing?

                    Meanwhile, we suggest that you check the links below for more information about duplex printing and troubleshooting steps that we can try:

                    They provided some generic links as to how to print both sides in Word etc..."

                     

                    After my reply, they concluded that:

                     

                    "Thank you for getting back to us. If you have tried different Word documents and printers with the same issue, it is possible that there is something wrong with the Intel NUC5PPYH that you are using. Kindly try printing your documents directly using the printers that are not connected to Intel. Also, we suggest that you contact Intel support to check which printers are compatible and can be used for duplex printing. 

                    Let us know how it turns out for you.

                    Thank you."

                     

                    Meanwhile, I have purchased a Samsung Multifunction Printer Xpress M2875ND with automatic duplex printing , unfortunately duplex problem in Word still exists. The only sollution is to create documents in MS Word and print them with Libreoffice Writer.

                     

                    Thanks everyone for their help, I'll just have to live with it.

                     

                    Regards

                    Greg1200gs

                     

                     

                     

                     

                     

                      

                     


                    • 7. Re: Intel NUC NUC5PPYH duplex printing problem
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      : Thank you very much for letting us know that information. We are really sorry to hear the problem persists.

                       

                      From our side, that is the best recommendation we can give you to try to fix this problem, which is to get in contact with Microsoft directly, so it is unfortunate that they did not found a possiblesolution for this issue.
                      They mentioned that we should have a list of  printers that will be compatible with the NUC, just in case, on the link below you will find the list tested peripherals for your NUC, but there are no printers listed, let me apologize for that:
                      http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC&productType=Kits&productName=Intel%C2%AE%20NUC%20Kit%20NUC5PPYH

                      We apologize for any inconvenience.

                      Any questions, please let me know.

                      Regards,
                      Alberto R

                      • 8. Re: Intel NUC NUC5PPYH duplex printing problem
                        lw1948

                        Hello Greg1200gs,

                        For your information I have NUC6i5SYH and Brother MFC-L2700DW printer. Every functions (including duplex printing) are working.

                         

                        Leon

                        • 9. Re: Intel NUC NUC5PPYH duplex printing problem
                          Greg1200gs

                          Dear Alberto R

                          Thank you for your reply, I was aware of the product compatibility page. Let's hope that a possible update from Microsoft (on either Win 10 or MS Office) will fix the problem.

                           

                          Dear lw1948

                          Thank you for the input.

                           

                          Best regards

                          Greg1200gs

                          • 10. Re: Intel NUC NUC5PPYH duplex printing problem
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            : You are very welcome. Yes, hopefully a update from Microsoft will fix the issue.
                             
                            Any questions, please let me know.
                             
                            Regards,
                            Alberto R
                             

                            • 11. Re: Intel NUC NUC5PPYH duplex printing problem
                              Greg1200gs

                              Dear Alberto R

                               

                              Today I have noticed something that leads me towards believing that there must be a incompatibility issue with my Intel NUC and the duplex printing command.

                              I have tried to print a PDF file through the print option in Adobe Acrobat Reader and have encountered the same duplex printing issue, as described in my initial post.

                              I searched for an alternative free PDF reader program and eventually dowloaded Sumatra PDF; printed the above PDF file, got the same duplex printing issue.

                              I then searched for a plugin for my Libreoffice suite that could open (not edit) PDF files and came across Libreoffice Draw that was already installed (didn't notice as I only used Writer to print documents created under MS Word).

                              And the above PDF file was printed fine!  No issues regarding duplex printing. Same fine results with Libreoffice Writer, as I have already stated.

                              My conclusion is that both Microsoft Word and Adobe Acrobat Reader share something in common, that conflicts with the architecture of my Intel NUC, maybe is the chipset, I don't know. I am not a technician.

                              The same thing that both Word and Acrobat share is absent in the Libreoffice suite, that's why it works flawlessly with my Intel NUC.

                              Maybe the idea of expanding the above product compatibility page for Intel NUC5PPYH is not bad after all; I mean it already includes keyboards & mices, why not printers and commonly used software?

                               

                              Regards

                              Greg1200gs

                              • 12. Re: Intel NUC NUC5PPYH duplex printing problem
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi : Thank you very much for providing those updates. Intel really respects and appreciates the feedback provided by all the peers in our communities. Based on that, I will send your comments to the proper department so they can be aware of your suggestions and hopefully they will add printers to the list of compatible products.

                                 

                                Any questions, please let me know.

                                Regards,
                                Alberto R

                                • 13. Re: Intel NUC NUC5PPYH duplex printing problem
                                  Greg1200gs

                                  Dear Alberto R

                                   

                                  I don't know if I am using my NUC in a way that I should't. I mean what is the intended use behind the project Intel NUC? Is it an HTPC, is it a tiny desktop PC for office use, is it a media player?

                                  I am asking this because I cannot recall a branded PC to have a compatibility list of simple everyday peripherals like keyboards and mices.

                                  Maybe I am using it in a way that the manufacturer didn't wanted. Is it such a sensitive machine that works only with selected peripherals, even ones that are of universal and everyday use, like mices?

                                  Why should the consumer check if such devices are compatible with its NUC?  Shouldn't he only be concerned with compatibility of SSD, RAM modules or lids with extra USB ports?

                                  Thank you

                                   

                                  Regards

                                  Greg1200gs

                                  • 14. Re: Intel NUC NUC5PPYH duplex printing problem
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hi In regard to your inquiry, yes, it is a media player, but also it is a very basic device and like any other PC it might be compatible or not with different components that you find on the market. There list shows the components that were tested by Intel as fully compatible, but there are many different products that work with the NUC and that are not showing in that list.  We cannot guarantee that all the products available related to computers will be fully compatible with the NUC.
                                     
                                    Any questions, please let me know.
                                     
                                    Regards,
                                    Alberto R