3 Replies Latest reply on Aug 9, 2017 11:53 AM by Stefan3D

    Not sure what graphic driver to install

    phrab

      I have a fairly new computer (components, not a brand) running Windows 10 Pro 64-bit, Build 14393.  It has an Intel core i7-6700K processor.  My graphics adapter is Intel 530.  I've been having trouble trying to upgrade Windows because I end up with a black screen with a large cursor & can't see the desktop.  Apparently, Microsoft "updates" the driver & it doesn't work.

       

      I went to Downloads for Graphics for 7th Generation Intel® Processors & see that the latest driver is 15.46.02.4729, updated 7/11/17.  I also downloaded & tried the "Intel Driver Update Utility Installer".  It gave me an error message, & didn't work.  So before I screw things up, I have a few questions:

      1.  Will the latest driver, 15.46.02.4729, work with my graphics card?  [It says it's for 7th generation, which I have, but lists graphic adapters like 630, etc., not 530]

      2.  If not, will 15.45.19.4678, listed on the same site above work?  [It says it's for adapter 530, BUT 6th generation processors]

      3.  I currently have driver 20.19.15.4624.  How can I find where it's located?

       

      What I'm planning on doing is disabling the current driver for the Intel card, trying to update Windows (& hopefully be able to see the desktop) & then update the driver.  I want to make sure that I have an updated driver before I do this?  (Or is it better to disable the driver, reboot, update Windows, click the device manager & update the driver through the device manager?)

       

      Sorry for all the questions, but I've been very frustrated.  Thank you in advance,

        • 1. Re: Not sure what graphic driver to install
          Stefan3D

          Actually your processor is 6th generation: Intel® Core™ i7-6700K Processor (8M Cache, up to 4.20 GHz) Product Specifications

          You can use both drivers: Downloads for Intel® Core™ i7-6700K Processor (8M Cache, up to 4.20 GHz)

           

          If Windows update offers a non-working driver, install the desired driver afterwards.

          Updating the driver through the device manager is only necessary if the installer fails.

          1 of 1 people found this helpful
          • 2. Re: Not sure what graphic driver to install
            phrab

            Thank you so much for your reply.  In the interim, Windows updated Windows version 1607.  When it was done, I was able to see my desktop with Intel's graphics card & with my nVidia card (which I also have).  This is the first time Windows update let me see my desktop.  However, graphics on both cards were very slow & certain windows (like their "Show hidden icons"...used to be called systray) were often blank.  Because all the graphics were terribly slow, I ended up restoring my backup from Macrium Reflect.

             

            Before doing that, I tried updating the Intel driver by using the Device Manager.  However, it said I had the latest driver.  So I have a new question, please.  Why would the device manager say I had the latest driver, if the ones that you mentioned above are later versions?

             

            Thank you again!  I appreciate your time.

            • 3. Re: Not sure what graphic driver to install
              Stefan3D

              phrab schrieb:

               

              Before doing that, I tried updating the Intel driver by using the Device Manager. However, it said I had the latest driver. So I have a new question, please. Why would the device manager say I had the latest driver, if the ones that you mentioned above are later versions?

              It's an epic issue since Windows 95.

              It can happen if you choose "manual installation" where you select the target directory.

              Therefore i recommend the similar, yet different "have disk method" where you select a particular INF file.