2 Replies Latest reply on Aug 18, 2017 11:02 PM by Ram_NN

    "Unable to find the hub. Please verify the PIN or Shared Key"

    Toph

      Team,

       

      After having installed and setup the Enterprise server, hub, and client side software, we are getting the error seen in the title above. In the Admin Portal the Hub device shows up as normal. The client side software is running version 3.0.43.48. Both the Hub and the client machine are on the same WLAN and we are running DNS and did not manually setup the XML. I've seen some people say that the XML should be configured manually, but wanted to confirm that this was a DNS issue. Thank you in advance for your help. Please feel free to PM me if you need more information.