1 Reply Latest reply on Aug 9, 2017 12:26 PM by Intel Corporation

    Intel graphics 520 resolution on extended monitor

    Rob83ehv

      Hello,

      A few days ago i bought a notebook from Fujitsu. It has an intel 520 graphics hd card on it, which can support my monitor of 2560 x 1080. On my (LG ultrawide) monitor there are 2 hdmi ports, connected to my laptop. But... it is absolutely not possible for me to select the resolution of my monitor on the settings screen of windows. I have downloaded the newest drivers, used every possible hdmi cable and updated windows to the last version. It is still not possible to have the good resolution on my extended monitor. When reading some issues on this forum, i saw that i can change the resolution to one of my own choice resolution in the settings window of intel, so i did that, but then it says: exceeds maximum bandwith, tough the intel info screen says that it recognizes my screen and supports a resolution of 2560 x 1080. So i do really not understand what is happening now. (see image for info).


      Can anybody help me? This is so frustrating. Thanks in advance.Knipsel.PNG

       

      Rob

        • 1. Re: Intel graphics 520 resolution on extended monitor
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Thank you very much for joining the Intel® Graphics communities. We are sorry to hear the notebook is not working properly.

          I just got an update on this case stating you are receiving assistance from an agent on this matter through phone support. They should be able to help you to try to fix this problem.
          If you have further questions or need further assistance please let me know.

          Regards,
          Alberto R