Ritchie1962: Thank you very much for joining the Intel® Graphics communities. We are sorry to hear that the multiple display configuration is not working properly.
In order to try to fix this problem, please test the laptop with the “extended” mode feature using the same resolution that you used on “Clone” mode.
Which Windows version are you using?
Could you please provide a picture in order to see how the displays look like?
On the link below you will find the latest graphics drivers for the Intel® HD graphics 620 controller, it is version 4729 for Windows® 10:
Any further questions, please let me know.
Ritchie1962: Thank you very much for providing that information and those pictures.
In this case then we can try to install the drivers manually:
Also, could you please provide a picture of how the display and the application should look like?
Any questions, please let me know.