This message was posted on behalf of Intel Corporation
Hello James Davidian,
Thank you for contacting the Intel community.
I’m sorry about the issue you have experience with the NUC.
When you set the video RAM, how much do you change it, 128, 256 or 512?
Would you please provide us with the RAMs part numbers you have tested and the amount of RAM used?
If you make these changes in the BIOS after installing the operating system do you get the same issue?
Other than changing the video memory what other changes you set up in the BIOS?
When you get this problem, is it possible for you to press and hold the power button for three seconds and then release it? This is to try to access the BIOS and set the BIOS to default settings to have the unit working again.
Now, you mentioned that you sold 100’s of NUCs and 4 of these units are affected with this issue. Just checking - Did you do these same settings with all of the NUCs and the issue only happens with these 4 units or you did not make any changes with the others?
Please let me know to better assist you.