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Bonjour à tous
J'ai une carte mère Asus Maximus IX code neuve avec un processeur I5 6500 lga 1151 qui vient d'être installé sur mon pc.
A l'allumage, aucun bip et l'écran reste noir !!!
Quelqu'un pourrait me dire s'il s'agit d'un problème de processeur ou autre.
Le processeur est encore sous garantie mais avant d'informer le service de garantie j'aimerai être sure que ça ne vient pas d'autre chose!!
Sur la carte mère il y a un affichage digital rouge 00.
Merci pour vos conseils
Cordialement
Michel
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Was the motherboard working and booting before you installed the i5-6500?
Are you at the proper bios revision (0504)?
Did you purchase the i5-6500 from an authorized distributer, and is it new or used?
Doc
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Bonjour,
Le processeur est neuve acheter chez cdiscount en novembre 2016, tout a bien fonctionner jusqu'en juin ou l'ordinateur est rester sur un écran noir a l'ouverture.
La carte mère asus maximus VIII formula a été remplacé par cdiscount qui l'a reconnu défectueuse, j'ai donc remplacé la carte mère avec une carte asus maximus IX code mais a l'installation j'ai toujours un écran noir.
Je ne connais pas l'origine du bios.
Cordialement
Michel
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Hi michelydia: Thank you very much for joining the Intel® Processors communities.
In this case, the problem could be related to memory RAM. Please test the PC with the minimal configuration, just the power supply, board, processor and one stick of RAM at the time on each slot. Also if you have the chance please try to use a different video cable just to rule out a possible problem with it, same thing with the monitor.
Since you already replaced the board and the problem remains, that indicates that the processor could be the source of the problem. Remember the processor has 3 years of warranty. Please get in contact directly with Intel if you are interested in that option:
Chat support:
http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,
For phone support, depending on your location, you will see the contact information on the links below:
EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3
APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF
LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4
North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).
Any questions, please let me know.
Regards,
Alberto R
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michelydia: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
Any questions, please let me know.
Regards,
Alberto R
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