5 Replies Latest reply on Aug 4, 2017 11:38 AM by Intel Corporation

    Intel NUC Sometimes Doesn't Boot (Sticks on 'Intel NUC' screen)

    Dapaul

      Sometimes when restarting Windows, the NUC doesn't boot.  After passing BitLocker authentication it'll just stick on the black 'Intel NUC' screen until you forcibly turn the NUC off by pressing and holding the power button on the unit.

       

      It never happens when booting from cold, only when rebooting the machine.  It started happening approx. 6 months ago, therefore it spans a few NUC firmware updates and Windows updates.

       

      Screenshots:

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      System Info:
      NUC - NUC5i7RYH
      Firmware - RYBDWi35.86A.0365.2017.0704.1050
      BIOS Mode - UEFI
      Secure boot - ON (Using Intel Platform Key with default settings)
      TPM 2.0 - ON (Using Intel Platform Trust Technology)
      BitLocker Settings - Set to require TPM and PIN.  New DMA devices aren't allowed when computer is locked
      Windows 10 Pro - 15063.502 (x64)