3 Replies Latest reply on Aug 3, 2017 11:59 AM by Intel Corporation

    Wi-fi speed problems

    Johnyqq

      Hello, I have this issue why my laptop HP ProBook 430 G3 I just installed windows on it and all drivers for all components so to clarify everything it's up to date.

      So my problem is my maximum speed on my laptop while I'm connected to Wi-fi it's maximum 150mbps and when I connect cable direct into laptop Ethernet I have 1Gbps can anyone help me and explain me why ?

      My router it's from TP-LINK Router Gigabit Wireless N 450Mbps TL-WR1043ND hes should be capable to deliver at least 400mbps but I only get 150 maxim.

      On my desktop I have 1 gbps always when I run test speeds on internet I get 300mbs download but on my laptop its just 70mbps download.

      Thanks.

        • 1. Re: Wi-fi speed problems
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Johnyqq,

          The maximum speed of your wireless connection depends on different factors. With networks using 802.11n, a data rate of 150 Mbps may be normal depending on the type of the Wireless adapter and environmental conditions. Please provide the following information so we can make a better analysis:

          - Download Intel® System Support Utility, run the tool with the wireless connection working fine and create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options of the communities to add the resulting file to your post as an attachment.

          Regards,
          Jonathan B.

          • 2. Re: Wi-fi speed problems
            Johnyqq

            I uploaded the file here -> https://files.fm/u/p29jappp

            I didn't find other way to upload the direct txt file/

            • 3. Re: Wi-fi speed problems
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Johnyqq,

              We checked the log and we can confirm that your wireless adapter is getting 150 Mbps data rate, that is the maximum you can obtain with the current configuration. Here is a brief explanation of this:

              - Your wireless router supports the 802.11.n Standard and 3 data streams (3x3), in Wireless N each data stream (1x1) provides 150 Mbps. Hence, the maximum of 450 Mbps advertised for your router.
              - The wireless adapter in your PC is an Intel® Dual Band Wireless-AC 3165, supporting a single data stream (1x1). It has a theoretical Maximum speed of 433 Mbps if using the 802.11ac standard. However, this adapter can also connect to 802.11n networks.

              The actual data rate will be the maximum supported by the 2 devices. They are using 802.11n because that is what the router supports, and they are using a single data stream (1x1) because that is the maximum supported by the adapter. This results in a 150 Mbps connection.
              For more information, we advise you to check pages 8 and 10 of the document: Next-Gen 802.11ac Wi-Fi for Dummies.

              Regards,
              Jonathan B.