8 Replies Latest reply on Aug 15, 2017 9:13 AM by oaboubakr

S1200BTL Strange Behavior

oaboubakr Aug 1, 2017 5:09 AM

Hi Everyone,

I used to have an Intel board s1200BTS and I was using an E31265LV2 and Kingston KVR13E9/8HM with it and everything was running fine.

That board died on me and decided to buy a replacement from eBay as I wanted to keep the same server running with the same components but I bought an s1200BTL instead.

In theory, they should be both compatible with the same components as they are from the same family. However, when I use the same processor E31265LV2 along with the same Memory KVR13E9/8HM, I get a 1-5-4-2 beep code and the board keeps resetting with no output on the screen.

Now the new BTL board came with another processor 1220V2, but when I use it with KVR13E9/8HM, the board does not boot either and the status LED keeps blinking orange but no beep codes.

Has anyone faced a similar issue or can explain what's happening?

Thanks

Omar

1. Re: S1200BTL Strange Behavior

Aug 1, 2017 8:30 PM (in response to oaboubakr)

This message was posted on behalf of Intel Corporation

Hello Omar,

In regards to your issue, test your system without any memory running the minimal system configuration, you should get 3 long beeps, this means that your system is detecting your processor. If you do not get any beep code the problem can be either with your processor or your new Intel® Server Board S1200BTL.

The beep code sequence 1-5-4-2 that there is a power fault and the DC power unexpectedly lost (power good dropout) also that the power unit sensors report power unit failure offset. We do recommend testing another power supply.

For more information click here or page 140 on technical product specification .

Finally you can swap your processors and check if the problem continues here.

Best regards,
Sergio S.
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2. Re: S1200BTL Strange Behavior

oaboubakr Aug 2, 2017 5:10 AM (in response to Intel Corporation)

Hello Sergio,

Thank you for your response. I have indeed tested the board with multiple power supplies and mutiple CPUs with the same result, unfortunately. The previous owner has also confirmed that the board was working fine before shipping it to me. have taken it with me overseas so I wouldn't be able to return to him either.

The strange thing is, over the past two days the board was behaving erratically because at some point it posted and it booted but only for two consecutive times. After shutting it down and powering it up again it wouldn't work at all.

Now what I only get is the 1-5-4-2 beep code even with no Memory inserted, I don't even get the 3 beeps that I used to get with no RAM.

I think I will open a case to try and locate an authorized service center near by.

Thanks again Sergio.

Omar
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3. Re: S1200BTL Strange Behavior

Aug 2, 2017 6:58 PM (in response to oaboubakr)

This message was posted on behalf of Intel Corporation

Hello Omar,

The other recommendation that we can provide you is to test different memory on your system, you can check the list of tested memory here.

I can also help you checking the warranty on your device, please provide the PBA and serial number of your device, if you need assistance finding this information please click here.

Best regards,

Sergio S.
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4. Re: S1200BTL Strange Behavior

JBBG Aug 4, 2017 10:16 AM (in response to oaboubakr)

Hi,

maybe worth a try, have you checked the BIOS battary? Personally I've seen very strange behavior on another board family (S1200SP) when there was a faulty BIOS battery installed.
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5. Re: S1200BTL Strange Behavior

oaboubakr Aug 6, 2017 7:43 AM (in response to oaboubakr)

Hello Sergio,

Thanks for your response. I don't have another memory to test with at this stage but I will keep this in mind for now.

As for the warranty, I don't think it applies as I have bought this board second hand.

Hello JBBG,

Unfortunately changing the BIOS battery did not help, but thank you for the suggestion.

Thanks
Omar
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6. Re: S1200BTL Strange Behavior

Aug 6, 2017 6:14 PM (in response to oaboubakr)

This message was posted on behalf of Intel Corporation

Hello Omar,

We are sorry to hear that you still have the same problem, please let us know if you need more assistance.

Best regards,

Sergio S.
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7. Re: S1200BTL Strange Behavior

Aug 12, 2017 7:59 PM (in response to Intel Corporation)

This message was posted on behalf of Intel Corporation

Hello Omar,

This message is to let you know that you are going to close your case; however, if you need more assistance please contact us back.

Best regards,

Sergio S.
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8. Re: S1200BTL Strange Behavior

oaboubakr Aug 15, 2017 9:13 AM (in response to Intel Corporation)

Thanks a lot Sergio
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