Thank you for contacting the Intel community.
Please try with the Intel® generic driver, you can download it here:
Intel® Graphics Driver for Windows* [15.40]
Before installing this driver uninstall the old driver first, please see Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver.
Once the driver is uninstall you can install the generic driver manually, please see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
Please let me know how it goes.
Thanks for your response. I have uninstalled the graphics driver, but then when I try installing the generic driver, it loads for a while and then gives me this message:
"Windows encountered a problem installing the drivers for your device.
Windows found drivers for your device but encountered an error while attempting to install them.
The operation timed out waiting for this device to complete a PnP query-remove request due to a potential hang in the device stack of a related device. The system may need to be rebooted to complete the operation."
I have rebooted and tried this a few more times, but I can't get past this message.
I also wanted to give you an update: I contacted Windows 10 support, and they had me check that the graphics driver was updated. Then they had me do an in-place installation of this latest Windows 10 Creators Update. I've now done it twice with their assistance, and once on my own, and it has not seemed to fix the issue.
Well, we have tried this driver with dual monitor set to extended display and there is not issue, in this case, if your system started to fail after the Windows® update then it is possible that it has corrupted your system.
Have you tried a system restore? You can check how to do a system restore here:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.