3 Replies Latest reply on Aug 3, 2017 2:01 PM by Intel Corporation

    RST issue with Windows 10

    DBP13

      Hi,

      I have re-configured an old PC (Core2 Duo E8500 + P45/ICH10R chipset) with Windows 10 Pro 64bits. This PC worked perfectly with Windows 7 Pro 64bits using 2 Raid1 volumes (2x 2 HDDs on 4 consecutive ports - 0 to 3).
      Before installing Win 10, I have used one SSD (on port 0) to replace the 1st Raid1 volume and disconnected the second Raid1 volume.
      The installation process has worked well: Win10, RST software. The PC boots without any problem on Win10.
      As a second step, I have added the 2HDDs used as the 2nd Raid1 volume on Win7 setup on ports 2 and 3 (same ports used on Win7 setup).
      But, with this configuration, Windows did not boot. I've got a blue screen with an error message: inaccessible boot device.
      I have checked the boot device order: this is OK. And the Raid1 volume is well recognized during BIOS process.

      The only 2 ways to boot the PC again is:
      - either to remove the Raid1 volume
      - or to restore a previous Win10 setup without RST tool installed (in this case, I have no access to the Raid1 volume)

      I have attached a txt file with system information (without the Raid1 volume)

      I hope someone will be able to help me.
      Thanks
      Didier

        • 1. Re: RST issue with Windows 10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DBP13,

          Thank you for contacting Intel Communities.

          I am sorry to hear you are having issues with the Intel® RST. 

          This looks like a compatibility issue because the processor and the chipset you have are not compatible with Windows® 10, in addition, the Intel® RST driver version you have is not supported by the chipset installed on your motherboard.

          You can check this link for supported chipsets for the Intel® RST version you have.

          My recommendation is to install a supported OS for your system.

          I hope this helps.

          Regards,
          Juan V.

          • 2. Re: RST issue with Windows 10
            DBP13

            Hello Juan,

             

            Thank you for your answer.

             

            I have checked the available RST driver versions. I have seen that the latest version which supports ICH10R controller is 11.7.0.1013. So, I will download it.

             

            Concerning the fact that the CPU and the chipset used on my PC is not compatible with Windows 10, I am surprised because Windows 10 was downloaded on my PC using Windows Update. I guess Microsoft checks system configuration before offering Win10 upgrade. By the way, this is another check of system compatibility when Win10 is installed - my PC has passed this step also.

            Where have you found the information about the non-compatibility of the CPU and the chipset installed on my PC? Could you please provide me with a link or a document?

             

            Thank you again

            Best regards

            Didier

            • 3. Re: RST issue with Windows 10
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi DBP13,

              You are welcome.

              You can check the validated processors for Windows® 10 by clicking here.
              As for the chipset/motherboard compatibility with Windows® 10, you can go to the support site of your motherboard and search for available drivers, if you are unable to find official drivers for Windows® 10, it means that your motherboard is not validated to run that OS.

              I hope this information helps.

              Best Regards,
              Juan V.