This message was posted on behalf of Intel Corporation
My apologies for the inconvenience.
I would like to gather some information regarding your system configuration, this will help to have a better look so please respond to the following:
- Provide the BIOS version you mentioned.
- Is the camera the only device connected to the USB ports?
- Are you aware of the power consumption of the camera?
thank you for your answer. Here the information:
- The BIOS version is 0046
- USB Ports: We tried both: 1. as the only connected device and 2. with others (keyboard, mouse). As mentioned, we tried every possible USB port
- The maximum power consumption of the camera is 1800mw (see http://www.mouser.com/pdfdocs/intel_realsense_camera_sr300.pdf). However, the camera also doesn't work when using less features, e.g. when we tried simple examples provided by the Intel software. With the 6th generation NUCs we don't have any problems.
Did you see this issue occurring on multiple BN units or did you see this issue occurring on only one specific BN unit?
I work for Intel Customer Support mainly looking into NUC and I would like to ask you to send me all necessary details to replicate the issue.
I have very little knowledge about RealSense* Cameras so please be as detailed as possible, include any software configuration that may be related to the issue.
thank you for your reply.
- install Windows 10 pro, fully updated on the NUC
- install Intel RealSense SDK
- connect the SR300 camera to USB
- Go Intel RealSense SDK Sample Brower
- Try testapp "Hands viewer c++" -> run
- The sensor LED flashes once, but disconnects afterwards and the example doesn't work
when we try the exact same thing, but connect the RealSense Camera to an active USB Hub instead of directly to the NUC, everything works as it should.
If you have any further questions, please ask.
@Scott: So far, we only tried it on one BN, but we tried several cameras.
The camera's requirement is 600mA. Per the USB spec, each (blue) USB 3.0 port is required to provide 900mA (0.9A), each (orange) USB 3.0 Charging port is required to provide 1500mA (1.5A) and each USB 3.1 Gen 2 port is required to provide 3000mA (3A). The TPS for the BN NUCs states that the board is designed to meet exactly these requirements. This means that it *should* work. You may have a bad unit. Before you jump into the RMA process, however, I think that we should give Ronny a chance to verify this against another unit or two...
Another thought: it could also be the power supply that you are using with the unit. Do you have another one that you could try? Many other devices (including laptops) have similar requirements and their power supply can be used if the tip is the same...
Hi gekko42, I work with Ronny in Customer Support.
We just tried this today and it seems you are correct there is an issue, but we get an error message that you haven't mentioned. Are you getting one as well? The error we're seeing is attached.
Regardless I've opened a bug report on this issue for the engineering team to look at.
SR300.PNG 17.4 K
Whoops, spoke too soon.
BIOS wasn't updated. Once it was, the error didn't appear, just a blank screen like you've reported.
gekko42, can you do me a favor and take a picture of what you have?
I'm learning there were 2 versions of this camera with the same model number and want to see which one you have.
Any news here?
We're experiencing the same issue,
The SR300 works well on the old D54250WYK but not on the new NUC7i5BNH or NUC7i7BNH
Have tried different NUC's and different SR300 in all sorts of combination
The only conclusion is that the current meter on the new NUC's doesn't allow for a short current peak which the SR300 needs in order to startup the system.
Adding capacitors to the SR300 power line solves the problem and also taking power from two USB ports but these are not feasible for our application.
So, any BIOS fix for this?