Thank you for contacting Intel Communities.
I am sorry to hear you are getting BSOD. Please try the following and let me know how it goes:
Start your PC in safe mode in Windows 10, this will load the basic drivers for your computer to work, if you keep on getting BSOD, most likely it is a hardware issue.
Please also check the RAM frequency in the BIOS is set to 2133MHz or 2400MHz (if DDR4), if DDR3L, please make sure it is set to 1333MHz or 1600Mhz.
I hope to hear from you soon.
In safe mode worked just fine, after that I tried some things and found that its probably a driver for usb 3.0/3.1 (intel usb 3.0 extensible host controller) that maybe it's not working correctly, on intel's website says that it's native for windows 10 so don't have a installer for download. There is some way that i can reinstall/repair this driver?
My RAM frequency is 2133MHz.
What you can do is open Device Manager and click on the button for "Scan for hardware changes", or restart the computer. This should allow Windows® 10 to detect the USB 3/3.1 ports and install the missing driver.
If this doesn't work (you keep on getting BSOD) I recommend the following:
- Remove the video card and test the Intel® HD Graphics, if no issues, please reinstall the video card.
- Try to repair the OS.
- Contact the motherboard manufacturer because we have ruled out the processor with the previous steps.
Last week I tried another clean install of windows 10 and the USB 3.0 started to work, not properly (sometimes it recognize my external hd, sometimes don't), but the BSOD has stoped, nothing until now.
The USB ports work fine when I connect a 2.0 device, so I will test another 3.0 device to check if the problem it's not my external HD.
Thank you for taking the time and update this thread.
Glad to hear the BSOD has stopped. In case you need more assistance or if you have any questions do not hesitate to contact us back.
Yes, I tested and still not working on the motherboard ports, only in the frontal one.
It is sad to hear this is still not working for you. I recommend contacting the board maker for a possible hardware problem with the USB ports. Check the link below for contact information at MSI.
Hope it helps.