9 Replies Latest reply on Jul 26, 2017 11:43 AM by MartyG

    Intel SR300 realsense camera is not working after old version dcm update

    mekagem

      Hello.

      How did it happen:

      1) Windows 10 updated and camera stopped to work properly (color stream was not responding).

      2) Looking for a solution I ended up with an older version of dcm (the newest version intel_rs_dcm_sr300_3.3.27.5718 is just not working) intel_rs_dcm_sr300_3.0.24.59748 and the installation failed with a return code -15 and a general "unknown error" message.

      3) After that the system just can not recognize the camera (unknown USB device), and when connected shows an error message "need more power".

       

      Running on Windows 10 Home (15063.0) with Intel Core i7-4510U CPU and connected via USB 3.0.

       

      IMHO: Looks like the firmware was broken during the process of installation. Maybe there is a way to reset the camera firmware to the factory state, but I didn't find it.