8 Replies Latest reply on Aug 16, 2017 11:17 PM by Intel Corporation

    UDP packets frozen with at least I219-V, I219-LM and I217-LM

    KarlMK

      Hello,

       

      I am new to this community. I subscribed to ask a question here because I am really stuck.

      My company makes electronic devices that use UDP 100 MB Ethernet communication with a PC (under Windows 7, 8.1 or 10).

      It works perfectly with other brands of Ethernet adapters; but there is a strange behavious with the Intel NICs we tried (at least I219-V, I219-LM and I217-LM).

       

      Basically, our electronic devices can be considered as cameras capturing about 150 images per second.

      We send a small command on one socket via UDP to tell it to capture an image, then we receive the compressed image as a set of UDP packets on another socket.

      Each packet contains up to 1444 bytes of data (to which one can add the data from the different layers of protocols, which in the end does not exceed the standard packet size => no need to use Jumbo packets).

       

      The problem is that, sometimes (this varies from as often as every 5 seconds to as rarely as only once within a 10-mn period), I am waiting forever (until the defined UDP time out) for the data to arrive while it has been sent (I can see it by sniffing the data from another computer connected to the same switch). I could believe that the UDP packet was lost by the Intel NIC, but it has not been lost. If I send a new image capture command, the packets that I was waiting finally arrive, followed by the packets of the new image.

      Why are those packets stuck?

      Is there any advanced parameter that I could modify from the device driver's configuration window or from a Registry key?

       

      Note that I tried updating the Intel driver to recent versions (last one is 22.4.0.1). It seems to perform a little better that some other versions I tried (like the one installed by default in Windows), but none of the versions I tried work perfectly.

       

      Many thanks in advance if you can help me understand what is wrong (either from me or from the driver). I have been struggling on this problem for months and we have to equip our customers who own a laptop with an Intel NIC with USB adapters with a NIC made by another brand to bypass the problem.

       

      Karl

        • 1. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Karl,

           Thank you for posting at Wired Communities. Can you share more information below:
          1)  what is the brand and model of your electronic device and what is the brand and model of the PC also. 
          2)  Please correct my understanding here, so the electronic device is connect to the PC (embedded with I219 ethernet controller) via a switch ?What is the brand and model of the switch? 
          3) What is the software or tool used to send the packets? 

           Looking forward to your reply. Thank you.

          regards,
          sharon
           

          • 2. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
            KarlMK

            Hi Sharon,

            Thank you for your quick response.

            Here are my answers to your questions:

             

            1) The electronic device is our new 3D laser scanner (100Mbps Full Duplex). We do not have problems with our older 10Mbps Full Duplex Ethernet model; but it was scanning twice slower and returned four times smaller pictures, so it was actually sending eight times less data to the computer.

            We have encountered the problem with several laptops, equipped with Intel I217-LM, Intel I219-LM and Intel I219-V. For instance, the computer I am using for most of my tests is a Lenovo Thinkpad P71 equipped with Intel I219-V.

             

            2) Our device is normally meant to be directly plugged into the RJ45 socket of the laptop (controlled by the Intel I219). We only used a switch once to watch with another computer in parallel what was happening to the packets (if they were actually sent by our device and when). I do not remember the brand of the switch we used but it does not matter; it was only a tool for analysis. We could see (with WireShark) that when the problem occurred (the problem we encountered without any switch) our observer computer received the packets in time while the Intel 219 computer did not. The packets seemed to be stuck somewhere in the Intel I219 controller or its driver layer but not sent to Windows higher layers monitored by WireShark and read by our software application.

             

            3) Our device is controlled by our own software: all the scanner managing code is in one small DLL using very basic C UDP programming (mostly recv and sendto commands plus a few initial socket configuration commands).

             

            Best regards,

            Karl

            • 3. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Karl,

               Thank you for the information. I will try check for you and update you if there is any finding.

              regards,
              sharon
               

              • 4. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Karl,

                   Can you help provide the SSU log for the I219LM? Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- to download and run the SSU tool. Send the log file to us.

                   Please share also the other network adapter model that did not encounter the said issue. 

                Thanks,
                sharon
                 

                • 5. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
                  KarlMK

                  Hi Sharon,

                   

                  The other adapter model we successfully tried on the same computer was a USB 3.0 to Gigabit Ethernet adapter. The brand seems to be "Glaabit", but it is just an intergrator. Internally, the adapter uses a "RealtekUSB GbE Family Controller" device.

                  On other computers, we could use a "Realtek PCIe GBE Family Controller" as well as some Broadcom controllers and even USB3.0-GbE adapters with Asix AX88179 controllers.

                   

                  And here is the SSU log:

                   

                  # SSU Scan Information

                  Scan Info:

                  Version:"2.5.0.8"

                  Date:"08/03/2017"

                  Time:"00:00:36.5445628"

                   

                   

                  # Scanned Hardware

                  Computer:

                            BaseBoard Manufacturer:"LENOVO"

                            BIOS Mode:"UEFI"

                            BIOS Version/Date:"LENOVO N1TET34W (1.08 ) , 05/15/2017"

                            CD or DVD:"HL-DT-ST DVDRAM GUD0N"

                            Embedded Controller Version:"1.3"

                            Platform Role:"Mobile"

                            Processor:"Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz , GenuineIntel"

                            Secure Boot State:"On"

                            SMBIOS Version:"3.0"

                            Sound Card:"Realtek High Definition Audio"

                            Sound Card:"Son Intel(R) pour écrans"

                            System Manufacturer:"LENOVO"

                            System Model:"20HKCTO1WW"

                            System SKU:"LENOVO_MT_20HK_BU_Think_FM_ThinkPad P71"

                            System Type:"x64-based PC"

                            - "Display"

                                 Intel ® Graphics Driver Version:"21.20.16.4627"

                                 - "Intel(R) HD Graphics 630"

                                      Adapter Compatibility:"Intel Corporation"

                                      Adapter DAC Type:"Internal"

                                      Adapter RAM:"1,00 GB"

                                      Availability:"Running or Full Power"

                                      Bits Per Pixel:"32"

                                      - "Caption":"Intel(R) HD Graphics 630"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+630"

                                      CoInstallers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_588ee7db0040be5b\igxpco64.dll, CoDeviceInstall"

                                      Color Table Entries:"4294967296"

                                      Dedicated Video Memory:"Not Available"

                                      Driver:"igdkmd64.sys"

                                      Driver Date:"03/09/2017 01:00"

                                      Driver Path:"C:\Windows\system32\DriverStore\FileRepository\igdlh64.inf_amd64_588ee7db0040be5b\igdkmd64.sys"

                                      Driver Provider:"Intel Corporation"

                                      Driver Version:"21.20.16.4627"

                                      INF:"oem65.inf"

                                      INF Section:"iKBLD_w10_DS"

                                      Install Date:"Not Available"

                                      Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"Not Available"

                                      Location:"PCI bus 0, device 2, function 0"

                                      Manufacturer:"Intel Corporation"

                                      Microsoft DirectX* Version:"DirectX 12"

                                      Monochrome:"No"

                                      Number of Colors:"4294967296"

                                      Number of Video Pages:"Not Available"

                                      PNP Device ID:"PCI\VEN_8086&DEV_591B&SUBSYS_224C17AA&REV_04\3&11583659&1&10"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"Not Available"

                                      Refresh Rate - Current:"60 Hz"

                                      Refresh Rate - Maximum:"60 Hz"

                                      Refresh Rate - Minimum:"60 Hz"

                                      Resolution:"1920 X 1080"

                                      Scan Mode:"Noninterlaced"

                                      Service Name:"igfx"

                                      Status:"OK"

                                      Video Architecture:"VGA"

                                      Video Memory:"Unknown"

                                      Video Processor:"Intel(R) HD Graphics Family"

                                 - "NVIDIA Quadro M620"

                                      Adapter Compatibility:"NVIDIA"

                                      Adapter DAC Type:"Integrated RAMDAC"

                                      Adapter RAM:"2,00 GB"

                                      Availability:"Offline"

                                      Bits Per Pixel:"Not Available"

                                      Caption:"NVIDIA Quadro M620"

                                      CoInstallers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_588ee7db0040be5b\igxpco64.dll, CoDeviceInstall"

                                      Color Table Entries:"Not Available"

                                      Dedicated Video Memory:"Not Available"

                                      Driver:"nvlddmkm.sys"

                                      Driver Date:"05/16/2017 02:00"

                                      Driver Path:"C:\Windows\system32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvlddmkm.sys"

                                      Driver Provider:"NVIDIA"

                                      Driver Version:"22.21.13.8229"

                                      INF:"oem29.inf"

                                      INF Section:"Section244"

                                      Install Date:"Not Available"

                                      Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_45c734da6418705e\nvldumd.dll"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"Not Available"

                                      Location:"PCI bus 1, device 0, function 0"

                                      Manufacturer:"NVIDIA"

                                      Microsoft DirectX* Version:"DirectX 12"

                                      Monochrome:"No"

                                      Number of Colors:"Not Available"

                                      Number of Video Pages:"Not Available"

                                      PNP Device ID:"PCI\VEN_10DE&DEV_13B4&SUBSYS_224C17AA&REV_A2\4&A398733&0&0008"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"Not Available"

                                      Refresh Rate - Current:"Not Available"

                                      Refresh Rate - Maximum:"Not Available"

                                      Refresh Rate - Minimum:"Not Available"

                                      Resolution:"Not Available"

                                      Scan Mode:"Not Available"

                                      Service Name:"nvlddmkm"

                                      Status:"OK"

                                      Video Architecture:"VGA"

                                      Video Memory:"Unknown"

                                      Video Processor:"Quadro M620"

                            - "Memory"

                                 Physical Memory (Available):"12,74 GB"

                                 Physical Memory (Installed):"16 GB"

                                 Physical Memory (Total):"15,83 GB"

                                 - "BANK 0"

                                      Capacity:"16 GB"

                                      Channel:"ChannelA-DIMM0"

                                      Configured Clock Speed:"2400 MHz"

                                      Configured Voltage:"1200 millivolts"

                                      Data Width:"64 bits"

                                      Form Factor:"SODIMM"

                                      Interleave Position:"Not Available"

                                      Manufacturer:"SK Hynix"

                                      Maximum Voltage:"Not Available"

                                      Memory Type:"Unknown"

                                      Minimum Voltage:"Not Available"

                                      Part Number:"HMA82GS6AFR8N-UH"

                                      Serial Number:"717D4AC7"

                                      Status:"Not Available"

                                      Type:"Synchronous"

                            - "Motherboard"

                                 Availability:"Running or Full Power"

                                 BIOS:"N1TET34W (1.08 ), LENOVO - 1080"

                                 Caption:"Carte-mère"

                                 - "Chipset":"Intel(R) 100 Series/C230 Series"

                                      Link:"http://www.intel.com/content/www/us/en/search.html?keyword=100+Series%2fC230+Series"

                                 Date:"05/15/2017 02:00"

                                 Install Date:"Not Available"

                                 Last Error Code:"Not Available"

                                 Last Error Code Description:"Not Available"

                                 Manufacturer:"LENOVO"

                                 Model:"Not Available"

                                 Part Number:"Not Available"

                                 PNP Device ID:"Not Available"

                                 Power Management Capabilities:"Not Available"

                                 Power Management Supported:"Not Available"

                                 Product:"20HKCTO1WW"

                                 Serial Number:"L1HF769002T"

                                 Status:"OK"

                                 Version:"SDK0J40709 WIN"

                            - "Networking"

                                 Intel ® Network Connections Install Options:"ANS,DMIX"

                                 Intel ® Network Connections Version:"22.4.16.0"

                                 Intel ® PROSet/Wireless Software Version:"19.50.1.0"

                                 - "Bluetooth Device (Personal Area Network)"

                                      Availability:"Running or Full Power"

                                      Caption:"Bluetooth Device (Personal Area Network)"

                                      CoInstallers:"Not Available"

                                      Default IP Gateway:"Not Available"

                                      DHCP Enabled:"Yes"

                                      DHCP Lease Expires:"Not Available"

                                      DHCP Lease Obtained:"Not Available"

                                      DHCP Server:"Not Available"

                                      Driver:"bthpan.sys"

                                      Driver Date:"06/21/2006 12:00"

                                      Driver Path:"C:\Windows\system32\drivers\bthpan.sys"

                                      Driver Provider:"Microsoft"

                                      Driver Version:"10.0.15063.483"

                                      Index:"0005"

                                      INF:"bthpan.inf"

                                      INF Section:"BthPan.Install"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"Not Available"

                                      IP Subnet:"Not Available"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"08/02/2017 09:59"

                                      Location:"Not Available"

                                      MAC Address:"F8:59:71:AC:4F:80"

                                      Manufacturer:"Microsoft"

                                      Media Type:

                                      Net Connection ID:"Connexion réseau Bluetooth"

                                      NetCfgInstanceId:"{05D75B71-C8C2-40D9-996D-50DE539A76BC}"

                                      Number of VLANs:"0"

                                      PNP Device ID:"BTH\MS_BTHPAN\6&C9B035&0&2"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Not Available"

                                      Power Management (Wake On LAN):"Not Available"

                                      Power Management (Wake on Magic Packet):"Not Available"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Bluetooth Device (Personal Area Network)"

                                      Service Name:"BthPan"

                                      Status:"Enabled"

                                      Team Name:"Not in a team"

                                      Temperature:

                                      Type:"Ethernet 802.3"

                                      - "Service Bindings"

                                           Client pour les réseaux Microsoft:

                                           Partage de fichiers et imprimantes Réseaux Microsoft:

                                           Pilote de protocole LLDP Microsoft:

                                           Pilote E/S de mappage de découverte de topologie de la couche de liaison:

                                           Protocole Internet version 4 (TCP/IPv4):

                                           Protocole Internet version 6 (TCP/IPv6):

                                           Répondeur de découverte de la topologie de la couche de liaison:

                                 - "Intel(R) Dual Band Wireless-AC 8265"

                                      Availability:"Running or Full Power"

                                      - "Caption":"Intel(R) Dual Band Wireless-AC 8265"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+8265"

                                      CoInstallers:"Not Available"

                                      Default IP Gateway:"192.168.1.1"

                                      DHCP Enabled:"Yes"

                                      DHCP Lease Expires:"08/03/2017 02:04"

                                      DHCP Lease Obtained:"08/03/2017 12:04"

                                      DHCP Server:"192.168.1.1"

                                      Driver:"Netwtw04.sys"

                                      Driver Date:"03/15/2017 12:00"

                                      Driver Path:"C:\Windows\system32\drivers\Netwtw04.sys"

                                      Driver Provider:"Intel"

                                      Driver Version:"19.50.1.5"

                                      ETrackID:"Not Available"

                                      Index:"0001"

                                      INF:"oem40.inf"

                                      INF Section:"Install_MPCIEX_GENM21_8265_AC_2x2_HMC_WINT_64_AC"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"192.168.1.95;fe80::45dd:261:512b:75fd"

                                      IP Subnet:"255.255.255.0;64"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"08/02/2017 09:59"

                                      Location:"PCI bus 4, device 0, function 0"

                                      MAC Address:"F8:59:71:AC:4F:7C"

                                      Manufacturer:"Intel Corporation"

                                      Media Type:

                                      Net Connection ID:"Wi-Fi"

                                      NetCfgInstanceId:"{CC55DA45-F53F-400F-AAE4-EACFC5CFAF8B}"

                                      Number of VLANs:"0"

                                      NVM Version:"Not Available"

                                      Part Number:"Not Available"

                                      PNP Device ID:"PCI\VEN_8086&DEV_24FD&SUBSYS_10108086&REV_78\4&3809DADE&0&00E2"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Not Available"

                                      Power Management (Wake On LAN):"Not Available"

                                      Power Management (Wake on Magic Packet):"Not Available"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Intel(R) Dual Band Wireless-AC 8265"

                                      Service Name:"Netwtw04"

                                      Status:"Enabled"

                                      Team Name:"Not in a team"

                                      Temperature:

                                      Type:"Ethernet 802.3"

                                      - "Service Bindings"

                                           Client pour les réseaux Microsoft:

                                           Partage de fichiers et imprimantes Réseaux Microsoft:

                                           Pilote de protocole LLDP Microsoft:

                                           Pilote E/S de mappage de découverte de topologie de la couche de liaison:

                                           Planificateur de paquets QoS:

                                           Protocole Internet version 4 (TCP/IPv4):

                                           Protocole Internet version 6 (TCP/IPv6):

                                           Répondeur de découverte de la topologie de la couche de liaison:

                                      - "Settings"

                                           *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                                           *PacketCoalescing:Packet Coalescing:"Enabled (1)"

                                           *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                                           *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                                           *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                                           *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                           *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                           ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"

                                           ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"

                                           CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                                           FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                                           IbssTxPower:Transmit Power:"5. Highest (100)"

                                           IEEE11nMode:HT Mode:"VHT Mode (2)"

                                           MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"

                                           RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                                           RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"

                                           ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                                           uAPSDSupport:U-APSD support:"Disabled (0)"

                                           WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"

                                 - "Intel(R) Ethernet Connection (5) I219-V"

                                      Availability:"Running or Full Power"

                                      - "Caption":"Intel(R) Ethernet Connection (5) I219-V"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(5)+I219+V"

                                      CoInstallers:"NicCo4.dll,NicCoInstallerEntry"

                                      Default IP Gateway:"Not Available"

                                      DHCP Enabled:"No"

                                      DHCP Lease Expires:"Not Available"

                                      DHCP Lease Obtained:"Not Available"

                                      DHCP Server:"Not Available"

                                      Driver:"e1d65x64.sys"

                                      Driver Date:"03/21/2017 12:00"

                                      Driver Path:"C:\Windows\system32\DRIVERS\e1d65x64.sys"

                                      Driver Provider:"Intel"

                                      Driver Version:"12.15.25.6"

                                      ETrackID:"0x00000000"

                                      Index:"0002"

                                      INF:"oem59.inf"

                                      INF Section:"E15D6.10.0.1"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"192.168.234.1;fe80::9894:9cb9:52bc:7079"

                                      IP Subnet:"255.255.255.0;64"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"08/02/2017 09:59"

                                      Location:"Bus PCI 0, périphérique 31, fonction 6"

                                      MAC Address:"54:E1:AD:3B:67:C1"

                                      Manufacturer:"Intel"

                                      Media Type:"Cuivre"

                                      Net Connection ID:"Ethernet"

                                      NetCfgInstanceId:"{7052903F-2D10-47EA-AE0B-CCBEDF5B8E94}"

                                      Number of VLANs:"0"

                                      NVM Version:"0x00000000"

                                      Part Number:"FFFFFF-0FF"

                                      PNP Device ID:"PCI\VEN_8086&DEV_15D6&SUBSYS_224C17AA&REV_31\3&11583659&1&FE"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Active: Yes, Enable: Yes"

                                      Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                                      Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Intel(R) Ethernet Connection (5) I219-V"

                                      Service Name:"e1dexpress"

                                      Status:"Liaison active"

                                      Team Name:"Not in a team"

                                      Temperature:"Non pris en charge"

                                      Type:"Ethernet 802.3"

                                      - "Service Bindings"

                                           Client pour les réseaux Microsoft:

                                           Partage de fichiers et imprimantes Réseaux Microsoft:

                                           Pilote de protocole LLDP Microsoft:

                                           Pilote E/S de mappage de découverte de topologie de la couche de liaison:

                                           Planificateur de paquets QoS:

                                           Protocole Internet version 4 (TCP/IPv4):

                                           Protocole Internet version 6 (TCP/IPv6):

                                           Répondeur de découverte de la topologie de la couche de liaison:

                                      - "Settings"

                                           *FlowControl:Contrôle de flux:"Rx et Tx activées (3)"

                                           *InterruptModeration:Gestion des interruptions:"Activé(e) (1)"

                                           *IPChecksumOffloadIPv4:Délester somme de contrôle IPv4:"Rx et Tx activées (3)"

                                           *JumboPacket:Paquets étendus:"Désactivé(e) (1514)"

                                           *LsoV2IPv4:Délester envoi important v2 (IPv4):"Activé(e) (1)"

                                           *LsoV2IPv6:Délester envoi important v2 (IPv6):"Activé(e) (1)"

                                           *NumRssQueues:Nombre maximum de files d'attente RSS:"2 files d'attente (2)"

                                           *PMARPOffload:Délestage ARP protocole:"Activé(e) (1)"

                                           *PMNSOffload:Délestage NS protocole:"Activé(e) (1)"

                                           *PriorityVLANTag:Priorité des paquets et VLAN:"Priorité des paquets et VLAN activés (3)"

                                           *ReceiveBuffers:Tampons de réception:"256 (256)"

                                           *RSS:Receive Side Scaling:"Activé(e) (1)"

                                           *SpeedDuplex:Vitesse et duplex:"Négociation automatique (0)"

                                           *TCPChecksumOffloadIPv4:Délester somme de contrôle TCP (IPv4):"Rx et Tx activées (3)"

                                           *TCPChecksumOffloadIPv6:Délester somme de contrôle TCP (IPv6):"Rx et Tx activées (3)"

                                           *TransmitBuffers:Tampons d'émission:"512 (512)"

                                           *UDPChecksumOffloadIPv4:Délester somme de contrôle UDP (IPv4):"Rx et Tx activées (3)"

                                           *UDPChecksumOffloadIPv6:Délester somme de contrôle UDP (IPv6):"Rx et Tx activées (3)"

                                           *WakeOnMagicPacket:Wake on Magic Packet:"Désactivé(e) (0)"

                                           *WakeOnPattern:Wake on Pattern Match:"Activé(e) (1)"

                                           AdaptiveIFS:Espacement intertrame dynamique:"Désactivé(e) (0)"

                                           AutoPowerSaveModeEnabled:Vitesse de liaison pour économiser la batterie:"Désactivé(e) (0)"

                                           ConnectionName:ConnectionName:"Ethernet (Ethernet)"

                                           EEELinkAdvertisement:Ethernet économe en énergie (EEE):"Activé(e) (1)"

                                           EnablePME:Activer PME:"Activé(e) (1)"

                                           ITR:Taux de gestion des interruptions:"Variable (65535)"

                                           LinkNegotiationProcess:Mode de compatibilité du commutateur existant:"Désactivé(e) (1)"

                                           LogLinkStateEvent:Consigner les événements d’état de liaison:"Activé(e) (51)"

                                           MasterSlave:Mode Maître-Esclave Gigabit:"Détection automatique (0)"

                                           NameServer:StaticIP:"0.0.0.0 (0.0.0.0)"

                                           NetworkAddress:Adresse administrée localement:

                                           ReduceSpeedOnPowerDown:Réduire la vitesse à la mise hors tension:"Activé(e) (1)"

                                           SipsEnabled:Intel System Idle Power Saver:"Désactivé(e) (0)"

                                           ULPMode:Mode ultra basse consommation:"Activé(e) (1)"

                                           WaitAutoNegComplete:Attendre la liaison:"Détection automatique (2)"

                                           WakeOnLink:Paramètres Wake on Link:"Désactivé(e) (0)"

                            - "Operating System"

                                 .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                                 Boot Device:"\Device\HarddiskVolume1"

                                 Internet Browser:"Google Chrome,59.0, Internet Explorer,11.483"

                                 Locale:"France"

                                 OS Manufacturer:"Microsoft Corporation"

                                 OS Name:"Microsoft Windows 10 Famille"

                                 Other OS Description:"Not Available"

                                 Page File:"C:\pagefile.sys"

                                 Page File Space:"2,38 GB"

                                 Physical Memory (Available):"12,75 GB"

                                 Physical Memory (Installed):"16 GB"

                                 Physical Memory (Total):"15,83 GB"

                                 System Directory:"C:\Windows\system32"

                                 Version:"10.0.15063 Build 15063"

                                 Virtual Memory (Available):"15,12 GB"

                                 Virtual Memory (Total):"18,21 GB"

                                 Windows Directory:"C:\Windows"

                                 - "Installed Updates"

                                      KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2504637:"Microsoft .NET Framework 4 Multi-Targeting Pack [07/07/2017]"

                                      KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB4022405:"Update [7/7/2017]"

                                      KB4025342:"Security Update [7/19/2017]"

                                      KB4025376:"Security Update [7/19/2017]"

                                      vs_community:"Microsoft Visual Studio 2013 [26/07/2017]"

                                      vsupdate_KB2829760:"Microsoft Visual Studio 2013 [26/07/2017]"

                            - "Processor"

                                 - "Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz"

                                      Architecture:"x64"

                                      ATPO:"Not Available"

                                      Availability:"Running or Full Power"

                                      Caption:"Intel64 Family 6 Model 158 Stepping 9"

                                      - "Chipset Name":"Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+7700HQ+CPU+"

                                      CPU Speed:"2,808 GHz"

                                      Current Voltage:"1.6 volts"

                                      Driver:"Not Available"

                                      Driver Date:"04/21/2009 12:00"

                                      Driver Path:"C:\Windows\system32\drivers\intelppm.sys"

                                      Driver Provider:"Microsoft"

                                      Driver Version:"10.0.15063.0"

                                      Ext. Family:"Not Available"

                                      Family:"Intel Core™ i7-2760QM"

                                      FPO:"Not Available"

                                      INF:"cpu.inf"

                                      INF Section:"IntelPPM_Inst.NT"

                                      Install Date:"Not Available"

                                      Last Error Code:"Not Available"

                                      Level 1 Cache:"4 x 256 KB"

                                      Level 2 Cache:"4 x 1024 KB"

                                      Level 3 Cache:"6 MB"

                                      Load:"11%"

                                      Manufacturer:"GenuineIntel"

                                      Model:"158"

                                      Name:"Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz"

                                      Number of Cores:"4"

                                      Number of Cores Enabled:"4"

                                      Number of Logical Processors:"8"

                                      Part Number:"None"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Processor ID:"BFEBFBFF000906E9"

                                      Revision:"Not Available"

                                      Serial Number:"None"

                                      Service Name:"intelppm"

                                      Status:"OK"

                                      Stepping:"9"

                                      Version:"Not Available"

                            - "Storage"

                                 - "Kingston DataTraveler 3.0 USB Device"

                                      Capablities:"Random Access, Supports Writing, Supports Removable Media"

                                      Caption:"Kingston DataTraveler 3.0 USB Device"

                                      Cylinder - Total:"1947"

                                      Description:"Lecteur de disque"

                                      Driver:"Not Available"

                                      Driver Date:"06/21/2006 12:00"

                                      Driver Version:"10.0.15063.0"

                                      Error Code:"Device is working properly"

                                      Firmware Revision:"PMAP"

                                      Heads - Total:"255"

                                      Index:"1"

                                      INF:"disk.inf"

                                      Install Date:"Not Available"

                                      Interface Type:"USB"

                                      Manufacturer:"(Lecteurs de disque standard)"

                                      Model:"Kingston DataTraveler 3.0 USB Device"

                                      Name:"\\.\PHYSICALDRIVE1"

                                      Partitions:"1"

                                      Physical Sector Size:"512"

                                      PNP Device ID:"USBSTOR\DISK&VEN_KINGSTON&PROD_DATATRAVELER_3.0&REV_PMAP\60A44C3FACD3BDB0C96F0A3B&0"

                                      Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                      Sectors - Per Track:"63"

                                      Sectors - Total:"31278555"

                                      Serial Number:"6B0DAB404CC9"

                                      Size:"14,91 GB"

                                      Size – Available:"6,45 GB"

                                      Status:"OK"

                                      Tracks - Per Cylinder:"255"

                                      Tracks - Total:"496485"

                                      - "E:"

                                           Availability:"Not Available"

                                           Caption:"E:"

                                           Compression Method:"Not Compressed"

                                           Description:"Disque amovible"

                                           File System:"NTFS"

                                           Name:"Not Available"

                                           Serial Number:"6860AFFF"

                                           Size:"14,918025970459 GB"

                                           Size – Available:"6,44782638549805 GB"

                                           Status:"Not Available"

                                           Volume Dirty:"No"

                                 - "SAMSUNG MZVLW256HEHP-000L7"

                                      Capablities:"Random Access, Supports Writing"

                                      Caption:"SAMSUNG MZVLW256HEHP-000L7"

                                      Cylinder - Total:"31130"

                                      Description:"Lecteur de disque"

                                      Driver:"Not Available"

                                      Driver Date:"06/21/2006 12:00"

                                      Driver Version:"10.0.15063.0"

                                      Error Code:"Device is working properly"

                                      Firmware Revision:"4L7QCXB7"

                                      Heads - Total:"255"

                                      Index:"0"

                                      INF:"disk.inf"

                                      Install Date:"Not Available"

                                      Interface Type:"SCSI"

                                      Manufacturer:"(Lecteurs de disque standard)"

                                      Model:"SAMSUNG MZVLW256HEHP-000L7"

                                      Name:"\\.\PHYSICALDRIVE0"

                                      Partitions:"3"

                                      Physical Sector Size:"512"

                                      PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVLW256\5&1C671474&0&000000"

                                      Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                      SCSI Bus:"0"

                                      SCSI LUN:"0"

                                      SCSI Port:"0"

                                      Sectors - Per Track:"63"

                                      Sectors - Total:"500103450"

                                      Serial Number:"0025_38B5_71BD_2AA9."

                                      Size:"238,47 GB"

                                      Size – Available:"150,09 GB"

                                      Status:"OK"

                                      Tracks - Per Cylinder:"255"

                                      Tracks - Total:"7938150"

                                      - "C:"

                                           Availability:"Not Available"

                                           Caption:"C:"

                                           Compression Method:"Not Compressed"

                                           Description:"Disque monté local"

                                           File System:"NTFS"

                                           Name:"Windows"

                                           Serial Number:"F4406559"

                                           Size:"237,227535247803 GB"

                                           Size – Available:"150,089061737061 GB"

                                           Status:"Not Available"

                                           Volume Dirty:"No"

                  ...#SSU#...

                   

                   

                  Best regards,

                  --

                  Karl

                  • 6. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Karl,

                     Thank you for the information.  I will check on this. 

                    regards,
                    sharon
                     

                    • 7. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Karl,

                        Please try disabling UDP checksum offload features on the adapter, you may also compare the settings of Realtek controller that doesn't experience the same issue with I219.  Please do let me know the result. 

                      Thanks,
                      sharon

                       

                      • 8. Re: UDP packets frozen with at least I219-V, I219-LM and I217-LM
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Karl,

                          Please feel free to update me if you have tried the suggestion and hope to hear good news from you.

                        Regards,
                        sharon