12 Replies Latest reply on Aug 15, 2017 5:15 AM by Intel Corporation

    STOP 0x00000124 BSoD on S1200SPLR

    zinctetsuya

      STOP 0x00000124 BSoD occured in the following environment and at the following timing.

       

      The environment
      -S1200SPLR (FW:03.01.0021)
      -Windows 2016 standard (clean installed)
      -Pentium G4560
      -SanMax SMD4-E16G28H-21P-D DDR4-2133 U-DIMM ECC 8GBx2
      -AVAGO MegaRAID 9265-8i (PCIe x8)
      -Intel Expander RES2SV240 (PCIe x4)
      -Broadcom BCM957810A1006G 10GbE (PCIe x8)
      -Samsung SSD 840 EVO (SATA)

       

      When BSoD occurs
      -Run Windows Update
      -Install Chipset Driver

       

      I tried the following, but I did not improve it.

       

      -Remove all PCIe cards
      -Run Memtest86 >> no error
      -clean install OS
      -Replace the keyboard and mouse

       

      Thank you for your assistance.

        • 1. Re: STOP 0x00000124 BSoD on S1200SPLR
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Zinctetsuya,
          Thank you for contacting Intel Technical support.
          I understand you are getting a blue screen of death: STOP 0x00000124 BSoD, using the following configuration:
          S1200SPLR (FW:03.01.0021)
          -Windows 2016 standard (clean installed)
          -Pentium G4560
          -SanMax SMD4-E16G28H-21P-D DDR4-2133 U-DIMM ECC 8GBx2
          -AVAGO MegaRAID 9265-8i (PCIe x8)
          -Intel Expander RES2SV240 (PCIe x4)
          -Broadcom BCM957810A1006G 10GbE (PCIe x8)
          -Samsung SSD 840 EVO (SATA)
          I will go ahead and investigate about this error and get back with you as soon as possible.
          Best regards,
           
          Jeremiah A.
          Intel  Technical Support
           

          • 2. Re: STOP 0x00000124 BSoD on S1200SPLR
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Zinctetsuya,

            Because of the hardware configuration, you need to consider the following: The Processor that you are using (Pentium G4560) is a Desktop Segment processor you can confirm this here. The Intel® Server Board S1200SPL works with the Intel® Xeon® Processor E3-1200 v5 Family. The Processor Pentium G4560 is compatible with the chipsets: Intel® B150 Chipset, Intel® H170 Chipset, and Intel® B250 Chipset; you can confirm this information here, topic: Compatible Products. The Intel® Server Board S1200SPL comes with Intel® C236 chipset, this information can be confirmed at the Intel Technical product Specification for this board, topic: Functional Architecture. Also, the memory you are using (SanMax SMD4-E16G28H-21P-D) is not into the Tested memory list for server board family. You can confirm this information here.
            I would suggest checking the Technical product specification for this Server Board, for more information about the board like memory configuration and such.
            I hope this information helps, and do not hesitate to contact us if you have more questions or doubts.
             
            Best Regards,
             
            Jeremiah A.
            Intel Technical Support.
             

            • 3. Re: STOP 0x00000124 BSoD on S1200SPLR
              zinctetsuya

              Thank you for your Replay.

               

              Please tell me about your answer.

               

              >>The Intel Server Board S1200SPL works with the Intel Xeon Processor E3-1200 v5 Family.

               

              Looking at the following link destination, G4560 is listed as a compatible product.
              https://ark.intel.com/products/97950/Intel-Server-Board-S1200SPLR

              Still, do you recommend exchanging the CPU?
              If so, I will buy Xeon or Core i3 Processor.

               

              >>The memory you are using (SanMax SMD4-E16G28H-21P-D) is not into the Tested memory list for server board family.

               

              I understood the memory is not on the list.
              When I installed it in another memory*, Windows Update was completed.
              However, installing Chipset Driver will generate BSoD.

              * >> Crucial BLS2K8G4D240FSA

               

              If there are other advice, thank you.

              • 4. Re: STOP 0x00000124 BSoD on S1200SPLR
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Zinctetsuya,
                Thank you for your update. The Crucial BLS2K8G4D240FSA is Non-ECC. The server platform only supports ECC memory. We would suggest testing the server using validated memory. Also, can you please indicate the chip set version that you are trying to install?
                Another thing that we can do is send you via email the instructions on how you can acquire the server logs, so we can investigate.
                By the way, I review the processor compatibility, and the Intel® Pentium® Processor G4560 is supported with this server board: http://ark.intel.com/products/97950/Intel-Server-Board-S1200SPLR.
                Regards,
                Jeremiah A.
                Intel Technical Support
                 

                • 5. Re: STOP 0x00000124 BSoD on S1200SPLR
                  zinctetsuya

                  Thank you for your reply.

                   

                  I understand the memory issue.

                  In this time I used another memory that I had at hand to isolate the problem.

                  The installed chipset version is 10.1.2.86.

                   

                  The log file was sent via e-mail.

                  Also, I confirmed the followings.

                   

                  BSoD occurs when updating the PCI Express Root Port driver in Device Manager.

                  That driver was pci.inf, the device ID was "VEN_8086 & DEV_1901".

                   

                  If there are other advice, thank you.

                  • 6. Re: STOP 0x00000124 BSoD on S1200SPLR
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Zinctetsuya,
                    Thank you for your response.
                    I chucked the logs sent and it show a lot of memory errors. Is it possible for you to test the system with one of the tested memory mentioned in the list I sent you earlier?
                    Please let me know your results.
                    Regards,
                    Jeremiah A.
                     
                    Intel Technical Support
                     

                    • 7. Re: STOP 0x00000124 BSoD on S1200SPLR
                      zinctetsuya

                      Thank you for your reply.

                       

                      Unfortunately I can not get the memory on the list.

                      Have you tested with Crucial or Kingstone memory?

                       

                      I appreciate your advice.

                      • 8. Re: STOP 0x00000124 BSoD on S1200SPLR
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Zinctetsuya,
                        Thank you for your response.
                         
                        I will try to recreate the configuration and run the installation. I will let you know the results.
                         
                        Regards,
                         
                        Jeremiah A.
                         
                        Intel Technical Support
                         

                        • 9. Re: STOP 0x00000124 BSoD on S1200SPLR
                          zinctetsuya

                          Hello,

                           

                          After that, I tried variously, but it was not improved.
                          (Replace the CPU, replace the power supply, re-install OS, clear CMOS, etc.)
                          Ultimately, replacing the motherboad, the error no longer occurs.
                          I bought supermicro "X11SAT-F".

                           

                          The correctable memory errors in the log file by SysInfo utility was abnormal.
                          For example, there were the errors in DIMM-A2, even though no memory was inserted in DIMM-A2.
                          So, I think that my S1200 SPLR is defective.


                          I would like to repair or replace my motherboad.
                          Please let me know the procedure.

                          • 10. Re: STOP 0x00000124 BSoD on S1200SPLR
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi Zinctetsuya,
                            Thank you for your response.
                            Based on your information we will go ahead and schedule an RMA for the board. For this I will contact you via email with instructions on how to proceed with the RMA.
                            Regards,
                            Jeremiah A.
                            Intel Technical Support
                             

                            • 11. Re: STOP 0x00000124 BSoD on S1200SPLR
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi Zinctetsuya,

                              Thank you for your information.

                              We start the process for the RMA. We will contact you once this is completed.

                              Regards,
                              Jeremiah A.

                              Intel Technical Support

                              • 12. Re: STOP 0x00000124 BSoD on S1200SPLR
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi Zinctetsuya,

                                I hope you are doing well today.

                                I'm following up with you to see if you were able to get the assistance from our RMA department in regards to you Intel(r) server board replacement?
                                I created new case and pass it to RMA department so they can continue assisting with the RMA. 
                                Is there anything else I can help you with or I can go ahead and close this case?

                                Regards,

                                Jeremiah A.

                                Intel Technical Support