0 Replies Latest reply on Jul 22, 2017 11:35 AM by Mark-P

    Display Corruption on Resume from Standby on 15.46.02.4729 with HD Graphics 520

    Mark-P

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      When resuming from standby, either by opening the laptop lid or activating the keyboard, the display becomes corrupt per the attached video. The laptop has to be hard powered off to recover. The corruption appears to be closely packed coloured bars. This only happens on drivers in the 15.46 series, not in the prior 15.45 series.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):  X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Lenovo Yoga 510 14-ISK (UK Model)

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Hybrid, has AMD R5 M430

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      8gb

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      None

      Hardware Stepping (see note1 below).

      Rev 07

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro 1703 (15063.483)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      9.0.1042

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      15.46.02.4729

      SW or Apps version used to replicate the issue.

      N/A

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1080p 60

      AC or DC mode, i.e. is power cable plugged in or not?

      DC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Power on laptop
      2. Enter standby by closing lid, or selecting from start menu
      3. Power device back on
      4. Screen is corrupted and cannot be recovered. Device has to be rebooted using hard ACPI power off (holding down power button).

      ...