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Display Corruption on Resume from Standby on 15.46.02.4729 with HD Graphics 520

MPerr11
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Description

Provide a detailed description of the issue

When resuming from standby, either by opening the laptop lid or activating the keyboard, the display becomes corrupt per the attached video. The laptop has to be hard powered off to recover. The corruption appears to be closely packed coloured bars. This only happens on drivers in the 15.46 series, not in the prior 15.45 series.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Lenovo Yoga 510 14-ISK (UK Model)

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

Hybrid, has AMD R5 M430

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

8gb

Provide any other hardware needed to replicate the issue.

 

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

None

Hardware Stepping (see note1 below).

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idata
Employee
616 Views

Hello Mark-P,

 

 

I understand that after resuming from standby you are getting corrupted video.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

Bear in mind that since your computer comes with hybrid graphics there is a special driver that needs to be installed. This graphics driver is provided by the computer manufacturer only. Lenovo* has customized our graphics drivers to make both video cards work fine with each other. We cannot guarantee our generic graphics drivers will be able to work fine on every OEM system.

 

 

We can try reinstalling the graphics driver, but if issue persists the best option would be to keep installed the graphics driver that works fine in your computer.

 

 

This is the link to latest graphics driver we have on our website https://downloadmirror.intel.com/27058/eng/win64_154605.4771.zip https://downloadmirror.intel.com/27058/eng/win64_154605.4771.zip

 

 

This is the link to the latest AMD* graphics driver https://www2.ati.com/drivers/whql-win10-64bit-radeon-software-crimson-relive-17.7.2-july27.exe https://www2.ati.com/drivers/whql-win10-64bit-radeon-software-crimson-relive-17.7.2-july27.exe

 

 

As soon as both drivers have been downloaded we need to uninstall both graphics drivers. On the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, but do not restart the computer yet.

 

 

In Device Manager go to Display Adapters -> AMD* R5 M430 -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, and then restart the computer.

 

 

As soon as the computer has been restarted install first our graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

Once our graphics driver has been installed restart the computer, and then reinstall AMD* driver.

 

 

Test the system, and let me know if issue persists.

 

 

Regards,

 

Fred D.
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idata
Employee
616 Views

Hello Mark-P,

 

 

I was wondering if you are still having issues regarding the corrupted video you are getting. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
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RonaldM_Intel
Moderator
616 Views

Hello Everyone,

I would like to confirm that Intel is investigating this issue.

Please refer to this thread: /thread/116427 HD 630 Resume From Standby Screen Flickering

This is where we will be posting all news and updates concerning this situation.

I'll proceed to lock this thread in order to keep all reports under the same thread for increased visibility.

Kindest Regards,

Ronald M.

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