2 Replies Latest reply on Sep 8, 2017 6:29 PM by Intel Corporation

    Display Corruption on Resume from Standby on 15.46.02.4729 with HD Graphics 520

    Mark-P

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      When resuming from standby, either by opening the laptop lid or activating the keyboard, the display becomes corrupt per the attached video. The laptop has to be hard powered off to recover. The corruption appears to be closely packed coloured bars. This only happens on drivers in the 15.46 series, not in the prior 15.45 series.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):  X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Lenovo Yoga 510 14-ISK (UK Model)

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Hybrid, has AMD R5 M430

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      8gb

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      None

      Hardware Stepping (see note1 below).

      Rev 07

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro 1703 (15063.483)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      9.0.1042

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      15.46.02.4729

      SW or Apps version used to replicate the issue.

      N/A

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1080p 60

      AC or DC mode, i.e. is power cable plugged in or not?

      DC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Power on laptop
      2. Enter standby by closing lid, or selecting from start menu
      3. Power device back on
      4. Screen is corrupted and cannot be recovered. Device has to be rebooted using hard ACPI power off (holding down power button).

      ...

        • 1. Re: Display Corruption on Resume from Standby on 15.46.02.4729 with HD Graphics 520
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Mark-P,
           
          I understand that after resuming from standby you are getting corrupted video.
           
          Let me apologize for any inconvenience this issue may be causing to you.
           
          Bear in mind that since your computer comes with hybrid graphics there is a special driver that needs to be installed.  This graphics driver is provided by the computer manufacturer only.  Lenovo* has customized our graphics drivers to make both video cards work fine with each other.  We cannot guarantee our generic graphics drivers will be able to work fine on every OEM system.
           
          We can try reinstalling the graphics driver, but if issue persists the best option would be to keep installed the graphics driver that works fine in your computer.
           
          This is the link to latest graphics driver we have on our website https://downloadmirror.intel.com/27058/eng/win64_154605.4771.zip
           
          This is the link to the latest AMD* graphics driver https://www2.ati.com/drivers/whql-win10-64bit-radeon-software-crimson-relive-17.7.2-july27.exe
           
          As soon as both drivers have been downloaded we need to uninstall both graphics drivers.  On the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, but do not restart the computer yet.
           
          In Device Manager go to Display Adapters -> AMD* R5 M430 -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, and then restart the computer.
           
          As soon as the computer has been restarted install first our graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
           
          Once our graphics driver has been installed restart the computer, and then reinstall AMD* driver.
           
          Test the system, and let me know if issue persists.
           
          Regards,
          Fred D.

          • 2. Re: Display Corruption on Resume from Standby on 15.46.02.4729 with HD Graphics 520
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Mark-P,
             
            I was wondering if you are still having issues regarding the corrupted video you are getting.  In case you still need assistance just let me know.
             
            Regards,
            Fred D.