9 Replies Latest reply on Aug 17, 2017 3:30 PM by Ronald_Intel

    No 3D on LG OLED TV with Intel HD 530 Graphics

    jedwilson

       

      This issue has been mentioned in various guises in five other posts now (and is identical to post 106294), but they have been closed off (unresolved) or are so mixed up that I can’t tell if it is the same thing or not. Therefore I am posting a new post with full details in the hope that Intel can do something about this issue.

       

      Previous posts:

       

      https://communities.intel.com/thread/76605 (open)

      https://communities.intel.com/thread/97944 (closed)

      https://communities.intel.com/thread/97973 (closed)

      https://communities.intel.com/thread/98279 (closed)

      https://communities.intel.com/thread/106294 (closed)

      http://forum.cyberlink.com/forum/posts/list/49505.page (cyberlink forum)

       

      I have two one-year old high spec PC’s. Both setups are pretty much the same (win 10 64 bit Enterprise fully up to date) except with the below differences:

       

      PC1:
      Intel i7 6th gen processor (i7 6700k)

      Graphics: using the Intel HD 530 graphics on the processor

      Onboard DP connection to 17” Dell monitor

      Onboard HDMI connection to 3D TV

       

      PC2:

      Intel i5 6th gen processor (i5 6600k)

      Graphics: using PCI express Radeon HD 6670 card

      DVI connection on card to 17” Dell monitor

      HDMI connection on card to 3D TV

       

      I am using identical installs of PowerDVD 17 ultra (latest) on both PC’s.

       

      I am testing with two 3D tv’s:

      1. 1) Samsung F6400 (active HD 3D TV)
      2. 2) LG OLED 55E6V (passive 4K 3D TV)

       

      The problem is playing 3D iso (mounted) and 3D blu-ray discs (from my internal BD drive) to the LG OLED TV (2D is fine).

       

      Everything works fine from both PC’s to the Samsung TV.

       

      Everything works fine from PC2 to the LG TV.

       

      From PC1 to the LG TV no 3D input is received by the TV.

       

      If I take the graphics card (6yr old graphics card) out of PC2 and put it in PC1, there is no problem.

       

      I have also swapped HDMI cables, HDMI ports on the TV, tried using WinDVD Pro 12, tried all different and latest intel graphics drivers (20.19.15.4624, 21.20.16.4534, 22.20.16.4729). Nothing makes a difference. Thus clearly there is an issue with the intel HD graphics or the way it works with 3D software to produce a 3D signal that can be recognised by the OLED TV.

       

      More detail:

      This is what comes up on the LG TV when starting a 3D Blu-Ray when all is working (ie. with the graphics card). This does not come up when starting a 3D blu-ray using PC1 setup. ie. with just the intel HD graphics:

       

      When starting the 3D film on PC1 setup, PowerDVD gives the following message:

       

       

      This does not happen when using the Radeon card, which also allows playing not in full screen as well.

       

      When playing on PC1 setup with PowerDVD, the film actually plays in 2D first of all. Looking at the 3D display settings in PowerDVD, the screen is set to automatic and looks like this:

       

       

      If feels like the correct setting is not being picked up here as for passive screens PowerDVD is supposed to use the Micro-polarizer LCD 3D (Row interlaced) option according to this:

       

      http://www.cyberlink.com/support/product-faq-content.do?id=13870&prodId=1

       

       

      So I changed it to this but this but all this does is create a 3D image, but still the LG TV does not see it as a 3D image, so does not engage the 3D on the TV (thus it’s like looking at a 3D film on a 2D screen).

       

      On PC 2 setup or on PC1 with the graphics card installed, the PowerDVD setting is left on auto detect and it shows the HDMI 1.4 enabled 3D TV option as shown below (which works fine to the LG TV):

       

       

      PowerDVD’s guide says this setting is supposed to be for active shutter glasses anyway, so I’m not sure why it is showing this setting anyway, when the LG TV is passive. But it works. When using the intel graphics, however, this option cannot be selected as it says that relevant hardware is not present.

       

      Whilst testing with just the intel graphics I also saw these at different times (though i suspect these might be red herrings caused by my testing):

       

       

      I also tried all sorts of different resolutions (4096x, 3840x, 1920x) and no difference to the original issue.

       

      In summary, there is an issue (as previously reported) with intel HD graphics (and/or available software) with 3D iso/3D disc playback with LG OLED screens. The TV is just not seeing a 3D signal. Is this specific to LG? OLED? 4K? Passive? Is there the same problem with 7th gen intel processors? Can you replicate this exact issue? Maybe PowerDVD is having problems seeing the 1.4 connection of the OLED as it is 2.0 (should be downwards compatible though).

      I have also tried to use WinDVD Pro 12 and have the same issues (actually even worse, as it won’t display a 3D blu-ray in 3D even with my graphics card in – but they don’t specify that it should work with intel hd graphics so maybe that is fair enough).

       

      But PowerDVD saying that it works for 3D Blu-ray playback with Intel HD graphics – and indeed it does (with the Samsung). I can’t see from intel what it should do with regards playing 3D movies, eg. on passive displays – but I assume this is a basic capability of modern graphics.

       

      All HDMI connections/cables are 2.0 or above with the onboard graphics to LG setup. I believe the Samsung TV is 1.4 and the graphics card probably is too.

       

      It sounds to me like Intel need to talk to Cyberlink (as was going to be done according to one of the other posts - but it never went anywhere).

       

      I think the key thing here is for someone to confirm whether they can get it working with a passive display, and more particularly, a 4K OLED.

       

      I can help with any questions.

        • 1. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
          Cuscaden

          Good morning,

           

          As the original owner of these threads:

           

          NUC6i7KYK WIndows 10 PowerDVD 3d Bluray playback not possible

          PowerDVD 16 Ultra (non-trial) fails to playback 3D Bluray on an Intel Skull NUC (nuc6i7kyk)

           

          I can confirm the issue remains. Between my Intel NUC, PowerDVD and my LG OLED screen, something is not working and the correctly formatted 3D signal is not being sent to the TV.

           

          Using either an Xbox One S or another PC with an Nvidia card the, the 3D signal is sent correctly and playback is correct.

           

          How do I watch 3D on my "media center" NUC? I use Kodi which does not send a proper 3D signal either, but allows me to force an SBS solution which the TV can be manually set to interpret.

           

          As the poster of this thread notes, the problem has not been resolved to our satisfaction. As he also notes, multiple resolutions have been set and tried, also in my case I manually set the Hz and refresh rate to get as close as possible to a 3D signal configuration, but I may as well have been throwing stones at the TV for all the good it did

           

          It would appear this is a general issue with Intel GPUs and LG passive TVs.

           

          Good day and good luck, and to the new poster, may the odds be ever in your favour!

           

          Regards,

           

          Percy Cuscaden

          • 2. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            : Thank you very much for joining the Intel® Graphics communities.
             
            We will start a research on this matter. In order for us to do that, please provide the information requested on the thread below:
            https://communities.intel.com/thread/77761
             
            Any further questions, please let me know.
             
            Regards,
            Alberto  R
             

            • 3. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?
               
              Any questions, please let me know.
               
              Regards,
              Alberto R
               

              • 4. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
                jedwilson

                Hi, yeah, sorry I was a bit busy. Things have actually got worse as when I try and run a 3D iso in powerDVD to my LG screen now, the tv just comes up "No Signal" and everything disappears. No idea why it's doing this now. I can only assume I did a driver update.

                 

                Category

                Questions

                Answers (N/A if not applicable)

                Description

                Provide a detailed description of the issue

                unable to play 3D Blu-ray isos and discs from my computer to my 55" LG 4K OLED TV using onboard graphics (HD 530 on intel i7 processor). There is no issue when I insert an old AMD graphics card in the machine. 2D Blu-ray isos play fine. 3D iso's and discs play fine to my 40" Samsung F6400 tv.

                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                Always (100%):  X

                Often (51-99%):

                Sporadic (20-50%):

                Very Sporadic (<20%):

                Hardware (HW)

                Brand and Model of the system.

                custom builds. both test machines using gigabyte gaming 7 motherboard.

                Hybrid or switchable graphics system?
                ie Does it have AMD or NV graphics too?

                problem using onboard. When I switch in an AMD card (6670) everything works fine (just at the lower resolution of this card (1920x1080).

                Make and model of any Displays that are used to see the issue (see note2 below).
                LFP
                = Local Flat Panel (Laptop panel)
                EFP = External Flat Panel (Monitor you plug in)

                LG OLED 55E6V   (no problems when using a Samsung F6400 tv).

                I also have a dell 17" standard LCD monitor attached (via DP to dvi), but I have removed this and it makes no difference.

                How much memory [RAM] in the system (see note2 below).

                16GB

                Provide any other hardware needed to replicate the issue.
                ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                hdmi cables used: Laptone 7m High Speed PRO GOLD v2.0/1.4a HDMI Cable 3D 2160p PS4 SKY HD 4K Ultra HD(Version 2.0, 18Gbps, ARC)

                Hardware Stepping (see note1 below).

                 

                Software (SW)

                Operating System version (see note2 below).

                win 10 64 bit enterprise

                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                1046.0

                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                22.20.16.4729 (and previous)

                SW or Apps version used to replicate the issue.

                PowerDVD ultra 17.0.1808.60

                Configurations

                Single display, clone, or extended (see note2 below).

                single

                Display resolution & refresh rate setting of each display (see note2 below).

                tried 1920x1080, 4096x2160, 3840x2160

                (seems to be on 59Hz)

                AC or DC mode, i.e. is power cable plugged in or not?

                yes power is plugged in.

                How to repro

                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                1. Build nice pc with intel i7 6700k processor (now 18 months old)

                2. Install Powerdvd ultra (or WinDVD if you like) - I believe the version doesn't matter.

                3. connect machine to an LG OLED tv via HDMI - LG OLED 55E6V - model is now a year old.

                4. mount an iso of a 3D Blu-ray film or insert a 3D Blu-ray disc into your Blu-ray drive.

                5. try and play with said players (eg. powerdvd ultra). The LG TV should detect the presence of a 3D signal - it does not. Previously it would just play the files but with a distorted image (ie. like playing a 3D image on a 2D screen). Now it just loses signal (and I have to switch to the other monitor to get back to the desktop.

                 

                NB. as mentioned, there is not a problem playing to my 1920x1080 Samsung active 3D tv.

                 

                Please see all my notes in the initial post for further details.

                • 5. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
                  Cavaradossi

                  For Windows 10 InTru™ 3D Technology unfortunately doesn't work. InTru™ 3D Technology only works with Win 7, Win 8, Win 8.1. - > Frequently Asked Questions for Intel® InTru™ 3D Technology

                  • 6. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
                    jedwilson

                    That technology seems to relate to older intel graphics. It also seems to be related to 1920x1080 active 3D, which i have no problem with on win 10 (to my Samsung tv). But it does beg the question whether intel have a tech that permits output to higher resolution on passive displays....? Or even just 1920x1080 on passive displays? I assume the latter must exist else i would have expected to have noticed more complaints.

                    • 7. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
                      Cavaradossi

                      First i've read about this behavior at the overview to my motherboard ASRock Fatal1ty Z270 Gaming-ITX/ac

                       

                      • ****Intel® InTru™ 3D is only supported under Windows® 8 / 8 64-bit / 7 / 7 64-bit.

                       

                      Have done some tests with Windows 7 (working 3D playback) and Windows 10 (not working 3D playback).

                      • 8. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Thank you very much to all the peers for the comments posted on this thread.

                        Hi : No problem at all. Thank you for providing that information. We will start our research on this matter. As soon as I get any updates I will post all the details on this thread.

                        Any questions, please let me know.

                        Regards,
                        Alberto R

                        • 9. Re: No 3D on LG OLED TV with Intel HD 530 Graphics
                          Ronald_Intel

                          Hello,

                           

                          I read the information provided - please correct me if I'm wrong - and the issue only shows up if all elements of the chain are HDMI 2.0 (i.e. HDMI 2.0 in the computer and HDMI 2.0 in the TV). Samsung F6400 max resolution is 1920x1080, so I'm pretty sure its HDMI-in port is 1.4, hence it is working fine.

                          Given the above info, I can say that this seems to be the same issue I was able to reproduce here in the lab, and is already reported (internal bug ID 1405901835) and being tracked here:INTEL NUCi7 3D MVC ISSUE

                           

                          As news come up I'll update the thread I mentioned before.

                           

                          Kindest Regards,

                          Ronald M.