This issue has been mentioned in various guises in five other posts now (and is identical to post 106294), but they have been closed off (unresolved) or are so mixed up that I can’t tell if it is the same thing or not. Therefore I am posting a new post with full details in the hope that Intel can do something about this issue.
http://forum.cyberlink.com/forum/posts/list/49505.page (cyberlink forum)
I have two one-year old high spec PC’s. Both setups are pretty much the same (win 10 64 bit Enterprise fully up to date) except with the below differences:
Intel i7 6th gen processor (i7 6700k)
Graphics: using the Intel HD 530 graphics on the processor
Onboard DP connection to 17” Dell monitor
Onboard HDMI connection to 3D TV
Intel i5 6th gen processor (i5 6600k)
Graphics: using PCI express Radeon HD 6670 card
DVI connection on card to 17” Dell monitor
HDMI connection on card to 3D TV
I am using identical installs of PowerDVD 17 ultra (latest) on both PC’s.
I am testing with two 3D tv’s:
- 1) Samsung F6400 (active HD 3D TV)
- 2) LG OLED 55E6V (passive 4K 3D TV)
The problem is playing 3D iso (mounted) and 3D blu-ray discs (from my internal BD drive) to the LG OLED TV (2D is fine).
Everything works fine from both PC’s to the Samsung TV.
Everything works fine from PC2 to the LG TV.
From PC1 to the LG TV no 3D input is received by the TV.
If I take the graphics card (6yr old graphics card) out of PC2 and put it in PC1, there is no problem.
I have also swapped HDMI cables, HDMI ports on the TV, tried using WinDVD Pro 12, tried all different and latest intel graphics drivers (22.214.171.12424, 126.96.36.19934, 188.8.131.5229). Nothing makes a difference. Thus clearly there is an issue with the intel HD graphics or the way it works with 3D software to produce a 3D signal that can be recognised by the OLED TV.
This is what comes up on the LG TV when starting a 3D Blu-Ray when all is working (ie. with the graphics card). This does not come up when starting a 3D blu-ray using PC1 setup. ie. with just the intel HD graphics:
When starting the 3D film on PC1 setup, PowerDVD gives the following message:
This does not happen when using the Radeon card, which also allows playing not in full screen as well.
When playing on PC1 setup with PowerDVD, the film actually plays in 2D first of all. Looking at the 3D display settings in PowerDVD, the screen is set to automatic and looks like this:
If feels like the correct setting is not being picked up here as for passive screens PowerDVD is supposed to use the Micro-polarizer LCD 3D (Row interlaced) option according to this:
So I changed it to this but this but all this does is create a 3D image, but still the LG TV does not see it as a 3D image, so does not engage the 3D on the TV (thus it’s like looking at a 3D film on a 2D screen).
On PC 2 setup or on PC1 with the graphics card installed, the PowerDVD setting is left on auto detect and it shows the HDMI 1.4 enabled 3D TV option as shown below (which works fine to the LG TV):
PowerDVD’s guide says this setting is supposed to be for active shutter glasses anyway, so I’m not sure why it is showing this setting anyway, when the LG TV is passive. But it works. When using the intel graphics, however, this option cannot be selected as it says that relevant hardware is not present.
Whilst testing with just the intel graphics I also saw these at different times (though i suspect these might be red herrings caused by my testing):
I also tried all sorts of different resolutions (4096x, 3840x, 1920x) and no difference to the original issue.
In summary, there is an issue (as previously reported) with intel HD graphics (and/or available software) with 3D iso/3D disc playback with LG OLED screens. The TV is just not seeing a 3D signal. Is this specific to LG? OLED? 4K? Passive? Is there the same problem with 7th gen intel processors? Can you replicate this exact issue? Maybe PowerDVD is having problems seeing the 1.4 connection of the OLED as it is 2.0 (should be downwards compatible though).
I have also tried to use WinDVD Pro 12 and have the same issues (actually even worse, as it won’t display a 3D blu-ray in 3D even with my graphics card in – but they don’t specify that it should work with intel hd graphics so maybe that is fair enough).
But PowerDVD saying that it works for 3D Blu-ray playback with Intel HD graphics – and indeed it does (with the Samsung). I can’t see from intel what it should do with regards playing 3D movies, eg. on passive displays – but I assume this is a basic capability of modern graphics.
All HDMI connections/cables are 2.0 or above with the onboard graphics to LG setup. I believe the Samsung TV is 1.4 and the graphics card probably is too.
It sounds to me like Intel need to talk to Cyberlink (as was going to be done according to one of the other posts - but it never went anywhere).
I think the key thing here is for someone to confirm whether they can get it working with a passive display, and more particularly, a 4K OLED.
I can help with any questions.