I have the same NUC as yours and have similar problem so you are not alone.
I bought the NUC7i5BNK about 2 months ago and everything was working fine (including the remote). Note: I use the Microsoft standard IR MCE/RC-6 remote (remote code 01272).
I was able to power on/off the NUC with this standard IR remote without problem and all the standard media buttons on the remote worked as they supposes to.
About 3 weeks ago, I noticed a new BIOS version 0047 on Intel website so I upgraded the NUC to this newer version and that when problem with the remote started !
I can still power on the NUC with this same remote but after Windows 10 loaded, I completely lost control of the NUC, none of the standard media buttons work and I can no longer power off the NUC with the same remote. Re-installed Windows 10 Pro and together with all the latest drivers from Intel website but same problem remain. A few days ago, I noticed a newer BIOS version 0048 on Intel's website so I upgraded the NUC to this version but it does not fix the problem. Unfortunately, the NUC will not allow me to go back to the original BIOS version 0046.
My troubleshooting revealed that after Windows is loaded, somehow it causes the NUC to stop recognize the standard MCE/RC-6 IR remote and none of the buttons works (including the power button). I confirm this by using a small utility program call "showkey.exe" installed on the NUC. I also found that the NUC is working fine with an XBOX One media remote (remote code 04000). I can display the key code from the XBOX One media remote with the "showkey.exe" program but not with my MCE/RC-6 remote !
I concurred with you that this is Intel problem (either BIOS or IR driver) so l hope they will see this post and response soon.
Hey, thank you for your answer. I'm looking forward INTEL recognises our problems.
I'm on BIOS 46 and will stay at this version until it's confirmed that the error is fixed.
It sounds like this ist not a driver issue rather a BIOS problem.
Can you confirm the ITECIR IR Receiver is disconnected at your device manager? Click view/ show hidden.
Eventually it's only a bad programmed power management and no problem for the next BIOS Update.
I have a similar issue with resuming from sleep with a NUC7i5BNH. However in my case I suspect that the inbuilt IR receiver is working as it should to resume from sleep, whereas a USB Consumer IR receiver does not, as if it has powered off after a short period of time after sending the NUC to sleep. I have reported it in this forum and Intel tells me they are working on it.
I only mention this because I will also not be updating the bios from version 46 until I am confident it will not further compromise the functionality of the USB Consumer IR receiver. This receiver is working well in all respects other than resume from sleep.
In response to the query on the ITECIR IR Receiver, whether it is disappeared or disconnected from the device manager.
The answer is "NO", it has never disappeared or disconnected when I clicked on the view/show hidden. It is always there.
Can you (or someone that have this same problem) verify if you can use an XBOX One media remote after Windows is loaded ?
If you do not have XBOX One media remote, you can use any programmable universal remote and put a remote code 04000 in it. Or, you can use Android phone (that have IR LED) and set it up to function as XBOX One media remote and try. When you press the X button on the XBOX One media remote, the NUC should go to sleep.
This message was posted on behalf of Intel Corporation
I’m sorry for any inconvenience this has caused to you all, to start our research to solve this issue, would you please provide us with your system information, you can use the Intel® SSU (System Support Utility) to attach your system information https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility:
Download Intel® System Support Utility
- Download the utility
- Run the exe and select ‘Scan’
- Save and include as an attachment in the Intel Community Forum
thank you for your answer. Here are my two results from your tool.
With IR - ITECIR IR Receiver connected at device manager
No IR - ITECIR IR Receiver is only shown at the device manager when activated "show hidden". Status is disconnected.