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    ITECIR IR Receiver disconnects on all 2017 NUC

    OrganixXx

      After the last thread about this issue was falsely closed, here is the new one.

       

      I hope we will get more support this time.

       

      Like I said last time, I think it's a driver issue.

       

      So whats the problem?

       

      On all 2017 Intel NUCs I've seen the ITECIR IR Receiver disonnects after a while or it starts with a disconnected IR Receiver.

       

      Why I know this? Well, the ITECIR IR Receiver sometimes is shown at the device manager at startup and sometimes it's not.

      When you click on view/ show hidden in the device manager, it will be shown. When you click on settings, the device shows it's disconnected.

       

      Why I think it's a driver issue? Starting the NUC over IR works 100%. But I want to shut it down over infrared doesn't work most times. After a while of using the NUC the ITECIR IR Receiver is with high probability disconnected.

       

      Why nobody cares? I think the most people don't use the IR Receiver, so it's no problem for them. I buyed a Logitech Harmony Elite to start and shutdown the NUC over IR and control it by bluetooth. This error bothers me very.

       

      My configuration:

      Intel NUC7i5BNK

      2x4 GB Crucal CT2K4G4SFS8213

      1x 250 GB Samsung 960 m.2 SSD

      Windows 10 Professional

       

      The connnected AVR and TV doen't have importance I think. In the last thread Intel unfortunately testet a nonsensical setup. Please test only the NUC and check the device manager regularely. You will see, the ITECIR IR Receiver dissapears.

       

      Here some Screenshots:

      - After Startup: ITECIR IR Reciver can be found at the device manager.

      ITE1.PNG

      - After a while of using. ITECIR IR Receiver is gone.

      ITE2.PNG

      After clicking on: view/ show hidden. The symbol means it's disconnected.

      ITE3.PNG

      The settings show: It's disconnected.

      ITE4.PNG

      I'm using actual drivers.

      ITE5.PNG

      After a reboot. It's connected. The game begins again.

      ITE6.PNG

       

      INTEL, I believe in your support and your products. Please, let's find a answer this time. Thank you.

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