6 Replies Latest reply on Aug 21, 2017 2:26 PM by mhp777

    Post-Windows 10 Creators Update WiFi Link 5300 AGN Blue Screen w KMODE_EXCEPTION_NOT_HANDLED

    mhp777

      I have an HP EliteBook 8530w with an Intel WiFi Link 5300 AGN, marked in hardward properties as residing in PCI Slot 1 (bus 3, device 0).

       

      Almost immediately after I installed the Win 10 Creators Update, it began crashing Windows (blue screens) with the errors KMODE_EXCEPTION_NOT_HANDLED (4 of these since July 2) and DRIVER_IRQL_NOT_LESS_OR_EQUAL (2 of these since July 2). I determined that the 5300 is the cause of the problem through BlueScreenView, which identifies NETwNs64.sys (marked as Intel Wireless WiFi Link Adapter, version 14.2.1.2) as the primary cause.

       

      I see that this network adapter is no longer supported, but I also see that there are older drivers available for Win 7, Win 8, and Win 8.1

       

      I am assuming that this crashing is due to the newer Win 10 Creators Update being changed so that the now-not-supported 5300 driver is no longer compatible. (It was working just fine under Win 10 before the CU.)

       

      So, what is my best option (and buying a new laptop is not in that list at this time)? Should I uninstall the 5300 AGN device and drivers and then re-install it using the Win 7, Win 8, or Win 8.1 driver (which are offered on the Intel site) to run in compatibility mode in Windows? Or is there another Intel WiFi card, with fully-compatible W10 CU drivers, that I can purchase and install to replace the 5300 AGN? (I have no problems opening up my laptop, but I would need to know if such a card is in fact replaceable, i.e., not hard-wired to the motherboard.)