2 Replies Latest reply on Jul 31, 2017 10:40 AM by Intel Corporation

    HP problem with IMEI


      Hi, I have HP Envy 15 with Win 10.

      The problem is when I want to turn off the system. The screen goes off but the keyboard is still lit and nothing can be done, only thing is to remove the battery or turn off  "hard".
      I am sending an SSU report in the attachment