1 2 Previous Next 16 Replies Latest reply on Sep 2, 2017 12:57 AM by Intel Corporation

    S2600WTTR Power failure if USB Disk connected

    Siliconbrain

      Hi,

      we have several new Servers with the S2600WTTR Mainboard (System BIOS - R01.01.0021 and R01.01.0022).

      When we connect a USB 3.0 Disk (WD Elements 2TB), the server beeps and restarts.

       

      Beep Code: 1-5-4-2

      Associated Sensor: Power fault

      Reason for Beep: DC power unexpectedly lost (power good dropout) -Power unit sensors report power unit failure offset...

       

      In the BMC Server Health log i have this entries:

       

      807/21/2017 16:11:06Pwr Unit StatusPower Unitreports the power unit has suffered a failure - On-board 5V and 3V3 Power failure, - Deasserted
      22707/21/2017 16:11:05Pwr Unit StatusPower Unitreports the power unit is powered off or being powered down - Deasserted
      22607/21/2017 16:11:00Pwr Unit StatusPower Unitreports the power unit is powered off or being powered down - Asserted

       

      Update:

      I have this problem on Servers with Vmware installed / also on Systems with Windows - Do i need to check some Bios Settings ?

      If the Server stands on BIOS Screen and you connect the USB Disk, also a power fault occure and the server restarts...

       

       

      Any ideas ? any help is appreciated! Thanks in advance!

        • 1. Re: S2600WTTR Power failure if USB Disk connected
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Silvan,
           
                      Regarding your problem, “When connecting the USB 3.0 (WD Elements 2 TB), the server restarts and give a beep code of 1-5-4-2“. 
          Yes is related to power failure.  Could please provide me with some more information:

          • What chases model are you using?
          • Model and number of processors?
          • Total RAM -How many Dimm per processor?
          • Number of HDD?
          • How many power supplies?
          • If the power supplies connected to same or different power distribution?
          • Number of FANs
           
          And if you have tried to use different types and manufacturers of USB devices?
          Thank you for the information.
           
          If there is anything else we can help please feel free to ask.

          Best regards,
                        
          Henry A.
          • 2. Re: S2600WTTR Power failure if USB Disk connected
            Siliconbrain

            Hello Henry

             

            What chases model are you using? R2224WTTYSR

            Model and number of processors? 2 x  Intel(R) Xeon(R) CPU E5-2660 v4 @ 2.00GHz

            Total RAM -How many Dimm per processor? 8 x 32768 DDR4/2400 Kingston - Total 16 -> 512 GB

            Number of HDD? 10x

            How many power supplies? 2 x  FLEXTRONICS/S-1100ADU00-201/G84027-007

            If the power supplies connected to same or different power distribution? different

            Number of FANs?  6x

             

            If i use a USB Disk with dedicated Power-Supply it works fine. Is this a normal behavior on Servers ? (Reboot if the USB Device needs more power as expected?)

            • 3. Re: S2600WTTR Power failure if USB Disk connected
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Silvan,
               
                          Thank you for the detail information you provided.  One question, if you connect a small USB key or any other USB HDD with a smaller size. 
               
              Thank you for the information.
               
              If there is anything else we can help please feel free to ask.

              Best regards,
               Henry A.

              • 4. Re: S2600WTTR Power failure if USB Disk connected
                Siliconbrain

                Hi Henry

                 

                Thanks for your reply.

                We tried several USB Sticks. -> No Problem at all. Also Smaller USB HDD (500 GB) with no additional Power Supply works without a Problem.

                 

                I'm just wondering that with older Servers (S5520UR) we used the 2 TB USB Drives without any problems. Now, with newer Boards S2600WTTR we can't.

                 

                This an Example of When Newer Is Not Always Better

                 

                Thanks in advance.

                Silvan

                • 5. Re: S2600WTTR Power failure if USB Disk connected
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Silvan,
                   
                              Thank you for the detail information you provided.  If this is happening, then let’s work together on this.  Could you please double check with manufacturer of drive because it could be something on the connection?  Also, please send me the model of the HDD and to which USB port you are connecting to the server.  If possible a picture on the drive and the cable you using to connect it.  With this information I will try to recreate the scenery and if necessary escalate it to engineering.. 
                   
                  Thank you for the information.
                   
                  If there is anything else we can help please feel free to ask.

                  Best regards,
                  Henry A.

                  • 6. Re: S2600WTTR Power failure if USB Disk connected
                    Siliconbrain

                    Hi Henry,

                    Thanks for your support.

                    Here some picture of P/N of the drive

                    wdc2TB.jpg

                    the cable (original to the drive)

                    wdc-cable.jpg

                    here you can find more... WD Elements Portable – Hard Drive | Western Digital (WD)

                     

                    i tried every USB Ports in the rear of the server...always the same...

                    Hope this information helps you. Otherwise let me know if you need more details.

                     

                    Thanks in advance

                     

                    Silvan

                    • 7. Re: S2600WTTR Power failure if USB Disk connected
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Silvan,
                       
                                  Again, thank you for the information I am going to start a forum with manufacturer to see if they have encounter any problems.  Please allow me a few days. 
                       
                      Thank you for the information.
                       
                      If there is anything else we can help please feel free to ask.

                      Best regards,
                      Henry A.

                      • 8. Re: S2600WTTR Power failure if USB Disk connected
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Silvan,
                         
                                    My apologize on the delay, but I am still waiting for a response from Western Diginal.  Please allow me a few days. 
                         
                        Thank you for the information.
                         
                        If there is anything else we can help please feel free to ask.

                        Best regards,
                        Henry A.

                        • 9. Re: S2600WTTR Power failure if USB Disk connected
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Silvan,
                           
                                      My apologize on the delay, but I am still waiting for a response from Western Digital.  Please allow me a few days. 
                           
                          Thank you for the information.
                           
                          If there is anything else we can help please feel free to ask.

                          Best regards,
                          Henry A.

                          • 10. Re: S2600WTTR Power failure if USB Disk connected
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Silvan,

                             

                                        My apologies for the delay, but Western Digital already reply and requested some information.  I reply back and will wait on their answer.  Please allow me a few days. 

                             

                            Thank you for the information.

                             

                            If there is anything else we can help please feel free to ask.


                            Best regards,

                            Henry A.

                            • 11. Re: S2600WTTR Power failure if USB Disk connected
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello Silvan,
                               
                                          My apologies for the delay, but Western Digital already reply and provided the following information:
                               
                              ************************************************************************
                               
                              Thank you for your continued response. 
                               
                              I regret to inform you that our drive is configured to work optimally with the supported  Windows 10, 8 and 7, Windows Vista® , Windows XP  and it requires reformatting for Mac OS X. We haven't tested our drive with Windows Server 2012 R2. So I would request you to check your drive on any other computer running on supported Windows or Mac operating system and check if it causes the same issue or not.
                               
                              If you have any further questions, please reply to this email and we will be happy to assist you further.
                               
                              Sincerely,
                              Paul
                              Western Digital Service and Support
                              http://support.wdc.com


                              ************************************************************************
                              And you have tested other USB devices and they worked fine.
                              Recommend to open a ticket with Western Digital.
                               
                              Thank you for the information.
                               
                              If there is anything else we can help please feel free to ask.

                              Best regards,
                              Henry A.

                              • 12. Re: S2600WTTR Power failure if USB Disk connected
                                Siliconbrain

                                Many Thanks. Very helpful.

                                • 13. Re: S2600WTTR Power failure if USB Disk connected
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Silvan,
                                   
                                              I am glad I was able to provide you with an answer; I know is not the one you might have expected.   I will recommend checking with WD to see if they have a possible fix.  If it is ok with you I will go ahead and close this ticket.
                                                 
                                  If there is anything else we can help please feel free to ask.

                                  Best regards,
                                  Henry A.

                                  • 14. Re: S2600WTTR Power failure if USB Disk connected
                                    Siliconbrain

                                    Hi Henry,

                                     

                                    Do what you want, i do not spend any time into this community - if such simple answers are meant seriously.The operating system has absolutely no influence. (As you can see in the first post:

                                    "If the Server stands on BIOS Screen and you connect the USB Disk, also a power fault occure and the server restarts...")

                                     

                                    But feel free close this this ticket, but you can also delete my user account. i don't need it anymore...

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