Strange artifacts on the image with Intel IRIS 6100. Looks like small rectangles on buttons and windows.

[IPrig]

Hi, people! Anybody know how to fix it? Windows 10 x64, drivers 20.19.15.4624 (08.03.2017). Thanks.

[idata]

Hi Fragir: Thank you very much for joining the Intel® Graphics communities.

In order to better assist you:What is the model of the motherboard?What is the model of the processor?If this is a laptop, what is the model of it? Just for testing purposes, if you install a previous driver version, do you see the same behavior on the computer?https://downloadcenter.intel.com/product/86209/Intel-Iris-Graphics-6100 https://downloadcenter.intel.com/product/86209/Intel-Iris-Graphics-6100 Any further questions, please let me know. Regards,Alberto R

[idata]

Fragir: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R

[IPrig]

Sorry, was on a business trip - could not answer.

>What is the model of the motherboard?

Unfortunately, I don't know.

What is the model of the processor?

Intel (R) Core(TM) i5-5257U 2.7 GHz

If this is a laptop, what is the model of it?

It's a barebone (Mini PC). Chipset: Intel Broadwell-U

>if you install a previous driver version, do you see the same behavior on the computer?

Installed 10.18.42.56 (17.07.2015). Nothing has changed.

[idata]

Fragir: No problem at all. Thank you very much for providing that information. Please try the following driver, it is version 4703, the latest for the Intel® Iris™ Graphics 6100 controller:

https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86209 https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86209

By any chance do you see a brand on the laptop, HP, Dell, Lenovo?

Any questions, please let me know. Regards,Alberto R

[IPrig]

Hi, Alberto!

>try the following driver, it is version 4703, the latest for the Intel® Iris™ Graphics 6100

Nothing has changed.

do you see a brand on the laptop, HP, Dell, Lenovo?

Eglobal.

Bios - American Megatrends

[IPrig]

Additional info:

If I use a Windows standard video adapter driver, there are no any artifacts. The computer's RAM was checked with mdsched.exe - no problems were detected.

[idata]

Fragir: Thank you for sharing those details.

Please install the SSU tool (System Support Utility): https://downloadcenter.intel.com/download/25293/Intel-System-Support-UtilityOnce you do that, the tool will allow you to save the information as a file, once you save it, please attach it to this thread, in order for us to see it. Also, right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it. Please run the Intel® processor diagnostics tool:https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Regards,Alberto R

[IPrig]

Hi, Alberto!

Done. See the attachments.

Regards,

Fragir

[idata]

Hi Fragir: Thank you very much for providing that information.

Based on the files you gave us, the processor and the GPU (Graphics Processor Unit) seem to be working fine. At this point we can try to install an older driver version just to confirm if this is a regression bug, please try drivers 4624 and 4256:https://downloadcenter.intel.com/download/26682/Intel-Graphics-Driver-for-Windows-15-40-?product=86209 https://downloadcenter.intel.com/download/26682/Intel-Graphics-Driver-for-Windows-15-40-?product=86209https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit?product=86209 https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit?product=86209 This problem, did it happen before?Did you make any recent hardware or software changes? Any questions, please let me know. Regards,Alberto R

[IPrig]

Hi, Alberto!

Based on the files you gave us, the processor and the GPU (Graphics Processor Unit) seem to be working fine.

According to test - yes. According to reality - no.

>please try drivers 4624 and 4256:

4256 was tried - see the message from 03.08.2017

4624 - nothing changed.

>This problem, did it happen before?

>Did you make any recent hardware or software changes?

My computer was sold without OS. I've installed Win10 Pro x64. That problem appeared. Microsoft support service said, that it's not their problem, because with the standard video driver everything is OK. That's why I'm here. This is strange problem with some buttons and windows only - most of graphics are ok. See the attachments.

Regards,

Fragir

[idata]

Hi Fragir: Thank you for providing those updates. Normally when you install Windows® 10 there is an "inbox" driver that gets installed with it automatically. If you test the laptop using that graphics driver, does the problem remains?

Any questions, please let me know. Regards,Alberto R

[IPrig]

HI, Alberto!

>Normally when you install Windows® 10 there is an "inbox" driver that gets installed with it automatically.

As I sad before (07.08.2017), if I choose Microsoft Display Adapter instead of Intel (R) Iris (TM) Graphics 6100 - no any problems. But in this case I lose all the possibilities of hardware acceleration. Isn't it?

Regards,

Fragir

[idata]

Hi Fragir: That is correct, but in this case that will be the thing to do since that is the graphics driver version that works for your system. Now, that driver was customized by Microsoft, so as an option you can get in contact directly with them once again in order to confirm which features it supports including hardware acceleration.

Any questions, please let me know. Regards,Alberto R