1 2 Previous Next 24 Replies Latest reply on Aug 13, 2017 9:09 PM by BlairJ

    HD 630 Resume From Standby Screen Flickering

    MartyJones

      Hi, I just updated my Kaby Lake i5-7600 HD 630 to latest graphics driver 15.46.2.1.64.4729

       

      After resuming from sleep my screen just flashes and displays vertical lines. I can't see the desktop just the lines and flashing screen.

       

      I have to power off the machine and reboot to get back into windows.

       

      Seems to be an issue with the latest update as previous driver worked ok.

        • 1. Re: HD 630 Resume From Standby Screen Flickering
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello MartyJones,
           
          Thank you for bringing this to our attention, for us to replicate the issue would you please fill out the information at the following link:
          https://communities.intel.com/thread/77761
           
           
          Regards,
           
           
          Ivan U

          • 2. Re: HD 630 Resume From Standby Screen Flickering
            trueblue

            I am having a similar problem on my 520.  Graphics hangs when resuming from sleep.  Happens with new 15.46.02.64.4729, does not happen when I revert to 15.45.19.4678.

             

            See my post: Bug Report: HD 520 screen black after wake on driver 15.46.02.64.4729 / 22.20.16.4729

            • 3. Re: HD 630 Resume From Standby Screen Flickering
              MartyJones

              Category

              Questions

              Answers (N/A if not applicable)

              Description

              Provide a detailed description of the issue

              When waking from sleep screen has vertical lines and flashes. I cannot see desktop just vertical lines. I have to switch off machine to return back to windows.

               

              This issue only occurs with latest driver (15.46.02.64.4729).

               

              Previous driver (15.45.19.4678) works normally.

              Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

              Always (100%): 100%

              Often (51-99%):

              Sporadic (20-50%):

              Very Sporadic (<20%):

              Hardware (HW)

              Brand and Model of the system.

              custom made

              Hybrid or switchable graphics system?
              ie Does it have AMD or NV graphics too?

              no

              Make and model of any Displays that are used to see the issue (see note2 below).
              LFP
              = Local Flat Panel (Laptop panel)
              EFP = External Flat Panel (Monitor you plug in)

              EFP - HDMI BenQ GW2760s

              How much memory [RAM] in the system (see note2 below).

              32GB

              Provide any other hardware needed to replicate the issue.
              ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

              HDMI Generic

              i5 7600

              HD 630

              Desktop PC

              Hardware Stepping (see note1 below).

              PCI\VEN_8086&DEV_5912&SUBSYS_59121849&REV_04

              PCI\VEN_8086&DEV_5912&SUBSYS_59121849

              PCI\VEN_8086&DEV_5912&CC_030000

              PCI\VEN_8086&DEV_5912&CC_0300

              Software (SW)

              Operating System version (see note2 below).

              Windows 10 Pro

              VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

              1046.0 - this is with 15.46.02.64.4729 driver (previous version) as i had to revert to old driver

              Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

              15.46.02.64.4729

              SW or Apps version used to replicate the issue.

               

              Configurations

              Single display, clone, or extended (see note2 below).

              Single

              Display resolution & refresh rate setting of each display (see note2 below).

              1920x1080

              AC or DC mode, i.e. is power cable plugged in or not?

              Power cable plugged in

              How to repro

              Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
              A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

              1. Start menu > sleep
              2. Press spacebar on keyboard to wake computer
              3. Vertical lines on screen and flashing
              4. Unable to access windows until computer is restarted

              ...

              Note1:

              • 4. Re: HD 630 Resume From Standby Screen Flickering
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello MartyJones,

                I have tried to replicate this issue today but I did not experience similar problems, I installed the version .4678 and it works normal when I resume from sleep mode as you mentioned and then I upgraded to version .4729, put the system to sleep and when I woke up the system I did not have any issues either, I was able to see the screen with no black screen or vertical lines, everything worked flawless.

                Is it possible for you to try with different cable?

                Make sure you are using straight connection from the computer to the monitor? By straight connection I mean HDMI from the PC to the HDMI on the monitor.

                trueblue did you download this driver from your computer manufacturer website or you download it from the Intel website?

                If you downloaded the driver from the Intel website I suggest you to uninstall it and then reinstall it manually, please see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

                When you uninstall the driver, disconnect the internet, this is to avoid Microsoft to send any update and do not restart the system and then install the driver manually, you can follow the steps from the link above.

                You can download the driver zip file here:
                Intel® Graphics Driver for Windows* [15.46]

                MartyJones you can try manual installation as well and see what will be the result.


                Please let me know how it goes.


                Best regards,


                Ivan U.

                • 5. Re: HD 630 Resume From Standby Screen Flickering
                  APMichael

                  I can confirm this bug, too! After wake up from S3 the screen is full of flickering green lines. Only a hard power off helps.

                   

                  I tried the manual installation already.

                   

                  System: ASUS VivoMini UN65, i3-6100U (HDG 520), Windows 10 (x64, 1703)

                  • 6. Re: HD 630 Resume From Standby Screen Flickering
                    MartyJones

                    I uninstalled as suggested but had to restart after uninstall as i was unable to immediately do a manual reinstall as "display adapters" was was not visible in device manager. After installing the new driver the problem reoccurred.

                     

                    I have a straight connection from pc to external monitor via hdmi. Everything works with my setup using previous driver, so not sure why it would be my setup as the only thing different is the new driver.

                     

                    I wonder if this is a problem/conflict with something else? What security software are people using who have this issue?

                     

                    I have Avast Free antivirus installed.

                     

                    This is definitely an issue with latest driver version, not due to cables or anything like that, as previous driver works without issue.

                    • 7. Re: HD 630 Resume From Standby Screen Flickering
                      trueblue

                      Intel Corporation wrote:

                       

                      trueblue did you download this driver from your computer manufacturer website or you download it from the Intel website?

                      If you downloaded the driver from the Intel website I suggest you to uninstall it and then reinstall it manually, please see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

                      When you uninstall the driver, disconnect the internet, this is to avoid Microsoft to send any update and do not restart the system and then install the driver manually, you can follow the steps from the link above.

                      You can download the driver zip file here:
                      Intel® Graphics Driver for Windows* [15.46]

                      Please let me know how it goes.


                      Best regards,


                      Ivan U.

                      Did I download from my computer manufacturer?  You must not be familiar with Lenovo support.  They have not updated their "official" graphics driver for this laptop for a year.  Nor do I expect any future updates.  I've been using generic Intel drivers for a long time.

                       

                      I had originally installed using the generic Intel .exe file, as I previously disabled Windows Updates for Lenovo's drivers, so the .exe previously installed just fine.

                       

                      I just uninstalled (including a separate attempt using device uninstall with uninstalling drivers) and reinstalled using the manual .zip.  Still have the same problem.  Still goes away when I revert to 15.45.

                      • 8. Re: HD 630 Resume From Standby Screen Flickering
                        MartyJones

                        @trueblue

                         

                        What security software are you using?

                        • 9. Re: HD 630 Resume From Standby Screen Flickering
                          trueblue

                          Kaspersky Anti-Virus 2017, because I believe in doing everything I can to support the Trump/Putin bromance and Russian cyber attacks.

                          • 10. Re: HD 630 Resume From Standby Screen Flickering
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello MartyJones,
                             
                            We appreciate your time spend on reporting this issue to us, for us to further investigate I will appreciate if you could attach your system information as well.
                             
                            You can use the Intel SSU (System Support Utility) to gather your system configuration, you can download it here:
                            https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

                            • Download Intel® System Support Utility
                            • Download the utility
                            • Run the exe and select ‘Scan’
                            • Save and include as an attachment in the Intel Community Forum
                             
                            DxDiag Instructions:
                            • Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
                            • In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
                            • Include DxDiag.txt as an attachment in the Intel Community Forum
                             
                             
                            Regards,
                             
                            Ivan.
                            • 12. Re: HD 630 Resume From Standby Screen Flickering
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Thank you for the information MartyJones, we will continue our research to solve the issue.
                               
                               
                              Best regards,
                               
                              Ivan U.
                               

                              • 13. Re: HD 630 Resume From Standby Screen Flickering
                                jebb

                                Same thing here with v15.46, on my 530... Hangs after sleep and displays vertical lines. No flashing though.

                                Using v15.45 until the issue is solved.

                                • 14. Re: HD 630 Resume From Standby Screen Flickering
                                  stefano.simula

                                  I've the same issue too.

                                   

                                  I'm using version 22.20.16.4729.

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