This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Angelyn: Thank you very much for joining the Intel® Graphics communities.
The Intel® driver update utility, sometimes is not that accurate in finding and installing the drivers. To re-install the graphics drivers, we just need to visit the web site of the manufacturer of the laptop and we will find the drivers in there.
In order to look for the drivers:
What is the model of your laptop?
Which Windows version are you using?
Do you know the model of the processor?
Any further questions, please let me know.
Hi! Thanks for replying!
Model of laptop: Q301LA-BH15T02 (Vivobook)
Windows Version: Windows 10
Model of processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60 GHz
If I uninstall my drivers before I reinstall my drivers again damage my laptop?
This message was posted on behalf of Intel Corporation
Hi Angelyn: You are welcome. Thank you very much for providing that information.
In regard to your inquiry, no, you will not damage the laptop if you un-installed the drivers.
Now, I looked for the drivers but the model you gave me is not showing, on the link below you will see the Vivobook series where you should be able to see your laptop:
Any questions, please let me know.