8 Replies Latest reply on Jul 21, 2017 1:16 PM by Intel Corporation

    How to drive F250 3d camera

    Rayfor

      Hi

      I've bought some intel f250 camera online but failed to drive it.

       

      https://communities.intel.com/thread/113994 This said that F250 is the same as SR300

      and http://https://downloadmirror.intel.com/25044/eng/sr300_3_3_release_notes.pdf This said F250 can use intel_rs_dcm_sr300_3.3.27.5718.exe

       

      but i ran the driver can it cannot recognize the f250

      and in device manager the camera is recongnized as 'Intel(R) Realsense(TM) 3D Camera (Front F200) Device, so i tried to use the driver of f200 and it shows error code -4

       

      I've tried on my desktop an surface pro 4

      detail of the desktop:

      E5 2658 v3

      16G RAM

      asrock x99 taichi

      win10 pro (14393)

       

      some information of the camera

       

      stick on the camera

      Intel F250

      H72089-100

      943135

      515014001457

       

      hardware ID

      USB\VID_8086&PID_0A95&REV_0100

      USB\VID_8086&PID_0A95

       

      GUID

      {88bae032-5a81-49f0-bc3d-a4ff138216d6}

        • 1. Re: How to drive F250 3d camera
          MartyG

          The Device Manager probably says it is an F200 because at that point they had not settled on the final SR300 name. 

           

          The problems that you are having may not be related to the camera's ID though.  RealSense cameras have a history of problems when used with Surface Books and Surface Pros. 

           

          In your desktop, the E5 2658 v3 processor is a Xeon class chip with a 4th generation "Haswell" type architecture.  The SR300's minimum processor requirement is a 6th generation "Skylake" processor.  Whilst Xeon processors tend to defy the minimum spec and have worked with 5th generation PCs, I can only recall two cases where the SR300 has have worked with Xeon PCs as far back as 4th generation Haswell.

          • 2. Re: How to drive F250 3d camera
            Rayfor

            I've tried another PC with i7-7700 and got the same error.

            maybe the computer is not the problem that driver cannot be installed, but the name that the device is recognized is ?

            • 3. Re: How to drive F250 3d camera
              MartyG

              I believe error code -4 is related to a problem with the RealSense firmware driver.  You are only the second F250 owner I have heard of (the first being the one that you linked to above), so it is difficult to diagnose a solution, because the Device Manager is treating the camera like an F200 but the hardware inside the camera is that of a SR300.  Presumably the camera must have once worked though during its pre-release status as the F250.

               

              In that case of the first F250 owner, I too read in those release notes that the F250 could use the DCM version intel_rs_dcm_sr300_3.3.27.5718.exe

               

              Though the RealSense download page no longer lists that old SR300 DCM, I managed to track down an Intel support page where it is still available, and the download link works.  It is the bottom link in the side-bar.

               

              Download Intel® RealSense™ Depth Camera Manager

               

              • 4. Re: How to drive F250 3d camera
                Rayfor

                actually as mentioned above, I've already tried the intel_rs_dcm_sr300_3.3.27.5718.exe, but Intel SR300 software fails to recognize it

                screenshot.png

                PS I got the same error on all PCs

                • 5. Re: How to drive F250 3d camera
                  MartyG

                  I apologize for misunderstanding that you had tried that particular driver.

                   

                  If you are using a RealSense camera on a PC that meets its minimum specification then usually a camera detection error such as this one occurs because the PC's USB port is not reliably supplying the camera with the power that it needs.  Not all PC USB ports are made equal, and so a camera may work on the USB ports of one machine but not another.

                   

                  In many cases, this issue has been instantly fixed by plugging the camera into a mains-powered USB hub instead of directly into the PC.  These can be found on stores such as Amazon for around $15 by searching for 'powered usb 3.0 hub'.

                  • 6. Re: How to drive F250 3d camera
                    Rayfor

                    I think the power supply is not the problem, because I've tried the USB 3.1 port on my desktop, which can supply maximum 100w power

                    • 7. Re: How to drive F250 3d camera
                      MartyG

                      It's not so much a case of maximum available power as the reliability of power, and fluctuations that can cause the camera's signal to drop.  A mains powered USB eliminates these fluctuations, making the camera consistently detectable.  I can understand if you wish to continue exploring other options though.

                      • 8. Re: How to drive F250 3d camera
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Rayfor,

                        Thank you for your patience. That seems like a very old model of the camera, before the SR300 was officially released. We suggest you to return this camera to its place of purchase and get a new SR300.
                        The Hardware ID of the new camera is vid_8086&pid_0aa5 and the sticker should say SR300 camera. The drivers are not recognizing that hardware ID, 0A95.

                        I hope you find this information useful.

                        Regards,
                        -Sergio A