6 Replies Latest reply on Jul 21, 2017 3:42 PM by Intel Corporation

    "intel anti-theft"

    t_urist

      Hello, please tell me how I can disable "intel anti-theft"? she blocked my laptop.

        • 1. Re: "intel anti-theft"
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          : Thank you very much for joining the Intel® Processors communities.

          In this case in order to get further assistance to try to fix this problem, please get in contact directly with McAfee, they will be able to provide the proper information:
          https://service.mcafee.com/ContactCustomerService.aspx?sg=CS&pt=1

          Any further questions, please let me know.

          Regards,
          Alberto R

          • 2. Re: "intel anti-theft"
            t_urist

            Good day! Thank you for your response, but the company "Mcafee" they say it's not their product.

            And they sent me here at this address - https://www.absolute.com/ru-ru

             

            And here is the full text of my correspondence with them:

             

            Hello, please tell me how can I disable "Intel anti-theft"? she blocked my laptop. Laptop model -

            Samsung np530u4c-s03ru

            On the screen the following is written:

             

             

            Intel (R) anti-theft  technology system lock due to: Platform Attack Detected

            Please select one of the following for platform recovery:

            1 - User Password

            2 - Server Token Password

             

             

            Select one of the above options to procced ...

             

             

            Intel (R) Anti-Theft Technology service provider Id:2000

             

             

            If you press the number 2 then the following message is displayed:

             

             

            Intel (R) anti-theft  technology system lock due to: Platform Attack Detected

            Refer the following Platform Recovery ID to IT: FONFVJPT2FS2VHHRVJYDIOJVRE

            Time Left to enter Password: 2574 Second

            Server Based Recovery

            Enter Password :

             

             

            Intel (R) Anti-Theft Technology service provider Id:2000

            • 3. Re: "intel anti-theft"
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              : You are welcome. Thank you very much for providing those details. I will do further research on this matter, as soon as I get any updates I will post all the details on this thread.
               
              Any questions, please let me know.
               
              Regards,
              Alberto R
               

              • 4. Re: "intel anti-theft"
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                : I just received some updates on this subject and Platform ID 2000 means that the system was enrolled with absolute service. Someone, maybe the place of purchase, enrolled the system using a specific email address and password to recover.
                Absolute, should help if you know credentials used to enroll the system. If not then to get in contact with the place of purchase will be the next thing to do.
                As an alternative, you can always try selecting option 1 and password 12345678. Some service providers used to enrolled systems with that password.
                 
                I hope that information was useful for you, because that is the best thing we can do from our end.
                 
                Any questions, please let me know.
                 
                Regards,
                Alberto R
                 

                • 5. Re: "intel anti-theft"
                  t_urist

                  Alberto R, Hello, thanks for the help, I accidentally found the password, he was so - 123456 ))) even don't know who set this password. The question can be considered closed.

                  • 6. Re: "intel anti-theft"
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi : Thank you very much for letting us know that information. Excellent, it is great to hear that you were able to find the password.
                     
                    Any other inquiry, do not hesitate in contact us again.
                     
                    Regards,
                    Alberto R