12 Replies Latest reply on Aug 28, 2017 5:52 AM by Nathan_CEng

    STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.

    Jeff139

      My STK1AW32SC will not connect to the internet.  When I Troubleshoot I get this message: The Intel Dual Band Wireless-AC 7265 adapter is experiencing driver or hardware related problems.  Any suggestions on how to fix?

        • 1. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
          N.Scott.Pearson

          There are issues with the driver that occur after Windows is upgraded (and many of the Windows 10 updates install as upgrades). What you need to do is completely uninstall the Wireless and Bluetooth drivers, reboot and then reinstall the drivers again.

           

          Hope this helps,

          ...S

          • 2. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
            igorb

            for me the problem solved after driver update from Downloads for Intel® Dual Band Wireless-AC 7265

            • 3. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
              Miles88

              Hi Scott,

               

              I tried your solution, and the wifi is still not working. The bluetooth doesn't show any errors, just the wifi network adapter.

               

              I updated the drivers. I also updated the BIOS to the latest version.

               

              Still, the adapter is not working.

               

              I'm attaching an image from the hardware manager along with the USB stick I used to update the drivers and BIOS.

               

              Any other suggestions?

               

              Thanks for your time in helping me solve this!

              -Miles20170807_160553.jpg

              • 4. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                N.Scott.Pearson

                You need to completely uninstall the wireless and bluetooth drivers, all the way to the point where you have nothing left but unsupported hardware. Then reboot and install the latest drivers (Bluetooth first).

                ..S

                • 5. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                  Miles88

                  Yes, believe me I've tried. About 5 times now......When I go to uninstall the devices (Bluetooth and Wireless) I do not have the checkbox "Delete the Driver Software for this Device"

                   

                  So when I reboot the machine, Windows installs the devices again with the Code 10 error on the wireless only.

                   

                  I went in and disabled the automatic device install option in Windows 10. It still installs them when I restart. I'm doing a network reset to see if that does anything.

                   

                  In the meantime, do you have any other suggestions?

                   

                  Thanks again,

                  Miles

                  • 6. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                    N.Scott.Pearson

                    Are you going into the Apps and Features scene in Settings and uninstalling the Intel Wireless Bluetooth and Intel PROSet/Wireless Software packages? This should delete things completely...

                    ...S

                    • 7. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                      Nathan_CEng

                      I have the same problem.

                       

                      I received the Intel STK1A32SC Compute Stick yesterday only to find it often will not connect to the wifi network, or will not stay connected.

                       

                      Googling "intel compute stick WiFi keeps dropping" I found this:

                       

                      WiFi Drops on Compute Sticks Reguarly

                       

                      So I updated the BIOS from 29 to 35 using the F7 method:

                       

                      Download BIOS Update [SCCHTAX5.86A]

                       

                      After updating the BIOS the problem continued, eventually I tried a power cycle (Power Off, wait a minute, Power On) rather than a Reboot, and was able to connect okay.

                       

                      I then created a restore point, went to Windows Update to check for updates, several GBs later, Windows 10 was up to date, so I created another restore point.

                       

                      Then the problem returned, so I checked the Intel download center and installed the wifi driver:

                       

                      Download Intel® Wireless Technology-Based Driver for Intel® Compute Stick STK1AW32SC

                       

                      No improvement, so then I viewed the Driver details from the Device Manager, and tried the "Update driver" method, this downloaded and installed version 19.51.4.2 dated 02/07/2017, replacing version 19.51.0.0 dated 28/03/2017.

                       

                      Still no improvement!

                       

                      I have not updated the bluetooth drivers, however bluetooth is switched off.  Surely if both the wifi and bluetooth drivers need to be updated together, they should be packaged together by Intel, not as separately downloadable/installable items?

                       

                      Intel can you please provide step-by-step instructions to completely uninstall the wireless and bluetooth drivers, all the way to the point where you have nothing left but unsupported hardware, then reboot and install the latest drivers (Bluetooth first).  As there are several ways to approach those steps, clear instructions from Intel are needed. I have used the Apps and Features scene in Settings and uninstalled the Intel Wireless Bluetooth and Intel PROSet/Wireless Software packages, rebooted, then installed those drivers (downloaded from Intel) and the problem continues...

                       

                      If it's necessary to install the bluetooth drivers if fix this wifi problem, are any of the other drivers, such as the System-on-a-chip, Trusted execution engine or Graphic drivers also needed?

                       

                      I find it hard to believe that a system with no Ethernet port would be sold with a fault that prevents connecting to the Internet to download updates that are needed to fix the problem! This device did not work properly prior to any changes being made, and I imagine many are being returned as a result. I will be doing the same if this is not resolved within the next week or so.

                      • 8. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                        N.Scott.Pearson

                        Actually, that thread (WiFi Drops on Compute Sticks Regularly) was talking about the older FC Compute Stick, which had a crappy third-party BT/WLAN solution. The SC Compute Sticks have a, um, 'quality' Intel BT/WLAN solution and do not suffer from the same set of issues (nor will the strategies for alleviating that problem help here).

                         

                        The Bluetooth driver package has to be uninstalled and reinstalled along with the WLAN driver package because the two technologies are implemented on the same device (and utilize the same transmitters, receivers and antenna), so they share a part of the driver stack for the card.

                         

                        Simply uninstalling the two packages, rebooting and then reinstalling the two packages isn't enough. I was informed by another user the other day that you also need to clear the Windows driver cache and this should happen before the reboot. Intel Customer Support: make sure you include instructions for how to do this in your process description...

                         

                        Ok, all that said, this is starting to feel like you have a hardware issue. You may want to talk to Intel Customer Support -- and you have to do so directly, not here -- about having the unit replaced...

                         

                        Hope this helps,

                        ...S

                        • 9. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                          Nathan_CEng

                          Hi Scott,

                           

                          Thanks for taking the time to reply.

                           

                          I get the impression that updating the BIOS version to 35 was worth doing, even if not sufficient.

                           

                          Looks like we are agreed that as the same radio is used for both bluetooth and wifi, there ought to be a single (bluetooth and wifi) driver package, rather than two packages, as neither of the current packages should be installed without the other, due to the shared driver stack.

                           

                          Are these instructions the correct steps to clear the Windows driver cache?

                          Remove Old Driver Versions in Windows 10

                           

                          Let's hope Intel provides step-by-step instructions.

                           

                          I have already, in parallel, submitted a support request, the response however so far has been disappointing, instructions to carry out steps already stated as having being completed - giving the impression the request description had not been read properly, or that there is no known solution.

                           

                          I will not be replacing the unit if faulty, it will be returned for a refund and a different supplier found.  It's cost more in terms of the value of my chargeable time than the product is worth already...

                           

                          Thanks again,

                          Nathan

                          • 10. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                            emaieneiemai

                            I am having exactly the same symptom. First time boot, OS automatically upgraded (with Wifi connected), once upgrade done, no more wifi connection with Code 10 error. Tried all that was posted here including the last "driver cache clean up". One thing that I have noticed was that no matter how we upgrade driver, driver version on "Property" of Device Manager keeps showing "Driver Version: 19.1.0.4". It should show 19.71.0, as I downloaded the latest driver from the link below.... but it never does.

                             

                            Downloads for Intel® Dual Band Wireless-AC 7265

                            • 11. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                              Miles88

                              I tried everything in this post multiple times and never had any success.  So I went back to a previous version of Windows 10. Now everything seems to be working fine. We'll see how it holds up with the next release in September (fingers crossed)

                               

                              How to:

                              How to Roll Back Builds and Uninstall Updates on Windows 10

                              • 12. Re: STK1AW32SC Dual Band Wireless-AC 7265 adapter problem.
                                Nathan_CEng

                                As the device won't stay connected to home wifi network, despite other devices, including devices running Window 10, Android, iPad, iPhone, Ubuntu,  not having this problem, the Intel Compute Stick has been returned and a product from a different manufacturer ordered.  Avoid this product!