10 Replies Latest reply on Aug 29, 2017 5:33 PM by Intel Corporation

    Rendering Device Has Failed

    selaluff

      While playing the game Overwatch, the application (game) will close suddenly. Sometimes the screen goes black, but a pop-up window reading "Rendering device has been lost! Application will now close." always shows up and closes out the game.

       

      Sometimes, it will happen immediately upon opening Overwatch, but others it will go for around 5 minutes before it happens. This happens every time Overwatch is opened.

       

      I am currently running Intel HD Graphics Family on a HP Envy 15-u010dx x360. My drivers are up to date.

       

      I've pasted in the general problem table and attached the dxdiag, dsp, a screenshot of the issue, and the SSU report.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Overwatch window sometimes goes black but will show a pop-up reading "Rendering device has been lost! Application will now close." and closes out.

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%): X

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      HP Envy 15-u010dx x360. .

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      N/A

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      Attached

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

      Attached

      Software (SW)

      Operating System version (see note2 below).

      Attached

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Attached

      SW or Apps version used to replicate the issue.

      Overwatch

      Configurations

      Single display, clone, or extended (see note2 below).

      Attached

      Display resolution & refresh rate setting of each display (see note2 below).

      Attached

      AC or DC mode, i.e. is power cable plugged in or not?

      Either way, application closes

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Open Overwatch
      2. If it does not immediately close, go into queue for a game
      3. If still open, continue into game
      4. Will close out

      ...