This message was posted on behalf of Intel Corporation
We understand that you're receiving issues with ZeroConfigService.exe causing crashes on system shutdown. As you're already aware, we don't provide support for custom wireless integrations. Issues like the one that you're experiencing are very common (and expected), specially when upgrading from a much older adapter.
As a workaround, we can recommend performing a driver only installation. I'm aware that you have already tried this without any success, but it never hurts to confirm the steps taken:
Note: If you're doing this on a clean installation of the operating system, you can skip all the steps except for 1 and 6.
1. Download and extract our latest IT Admin driver for your adapter and OS (don't install it yet): Intel® PROSet/Wireless Software and Drivers for IT Admins
2. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
3. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Wireless-N 7260 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
4. Clear out your temporary files: Press the Windows* Key + R to open the run box > Type Cleanmgr.exe and press OK > Here you will need to make sure Temporary Files are checked, everything else may be left unchecked > Press OK.
5. Reboot your computer.
6. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Wireless-N 7260 again, this time choose to "Update driver software..." > Select the option to "Locate and install driver software manually." Here you will need to direct the wizard to the location where you extracted the IT Admin package back in step one.
If the driver only installation doesn't help, and since you're on an unsupported configuration, our next best recommendation will be to stay with the PROSet version that does not cause any problems.
I have had the same issue as others with the zero config service crashing. (see details below)
Faulting application name: ZeroConfigService.exe, version: 126.96.36.199, time stamp: 0x58d16fa6
Faulting module name: ZeroConfigService.exe, version: 188.8.131.52, time stamp: 0x58d16fa6
Exception code: 0xc0000409
Fault offset: 0x000000000022af80
Faulting process id: 0xe70
Faulting application start time: 0x01d31bac6dfeda9c
Faulting application path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Faulting module path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Report Id: 3b069b0e-6c97-4144-b40e-ce307ab6bcd6
Faulting package full name:
Faulting package-relative application ID:
1 of 1 people found this helpful
I have same situation in Windows 10 64-bit.
Solution: Just remove ProSet software and install the WiFi driver only (packed in zip-file).