1 2 Previous Next 20 Replies Latest reply on Jul 18, 2017 12:56 PM by Intel Corporation

    Optane issues - error

    jadedhesher

      I've been trying to get this optane stick to work everyday for a week and now optane wont work because my operating system needs to be installed on a SATA controller equipped with Rapid Storage Tech ? At least that's what the new error is telling me.

      What does that even mean ? it makes it sound like I need to plug my HDD into a different SATA port, which I've tried.

       

      Optane wont work because my HDD and OS isn't on a SATA controller that uses RTS ? I have a brand new z270 EVGA FTW-K mobo. I currently have the latest RST optane drivers.

        • 1. Re: Optane issues - error
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello jadedhesher,

           

          We understand that you're having a hard time getting system acceleration enabled.

           

          The first thing that we need to make sure of is that you're using the latest BIOS release for your motherboard:

           

          - EVGA Z270 FTW-K* BIOS 1.03 Update (adds Optane™ compatibility).

           

          NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

           

          After this, the next requirement is for your BIOS to be operating in full UEFI mode, not legacy: Go to your BIOS > Navegate to BOOT > Locate CSM Configuration > Make sure "Launch CSM" is set to "Disable." If this is not the case, let us know, as you may need to reinstall or convert your OS to UEFI mode (simply changing this setting may result in BSoD).

           

          Once these settings have been confirmed, we can take a closer look at your error message. Would it be possible for you to share the following information with us?

           

          1. Screenshot of the Intel® Optane™ Memory Software error message.
          2. Screenshot of your setup from Disk Management (Right-click the Start menu icon > select Disk Management from drop down).
          3. Which SATA port is your boot drive connected into?

           

          evga z270 ftw k - SATA ports.JPG

           

          We look forward to hearing back from you.

           

          Best regards,
          Carlos A.

          1 of 1 people found this helpful
          • 2. Re: Optane issues - error
            jadedhesher

            The bios has been updated and bios has been in full UEEFI mode. I'm currently plugged into SATA 3/6G port 3 at the bottom. My Optane stick is installed in my second m.2 slot, as my first slot is directly under my video card. I was worried it would get hot so I have it in m.2 slot 2.

             

            Thank you for replying and helping me, i'm super frustrated and just want this thing to work.

            Capture2.PNGCapture.PNG

            • 3. Re: Optane issues - error
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello jadedhesher,

              The manual for your motherboard isn't entirely clean on whether SATA ports 2 and 3 use chipset lanes or not. Unless you have already tested this, let's connect your hard drive to the SATA 0 and try to run the setup again. While this port shares lanes with the M.2 slot where you have the Optane™ Memory installed, this only matters for M.2 SATA drives. Optane™ Memory is NVMe*, so there should be no issues.

              I am able to confirm that your memory module is installed in the correct M.2 slot. From your manual it seems that both meet the requirement of using chipset lanes.

              The second part of the error mentions that your SATA Controller must be set to RAID mode. However, you can't just switch this manually, as it may result in a BSoD. There are methods to do so, but in most boards this is not required unless you're performing a clean installation of the operating system. Since all the documentation I was able to find for your board seems to be "pre-Optane™ Memory", I can't confirm if your BIOS has the capability of allowing our software to make the switch for you, which how this is normally done. 

              If switching your drive to SATA_0 still results in the same error, please send us a screenshot (or a picture) of your BIOS menu from where the SATA or Controller mode can be selected.

              Best regards,
              Carlos A.

              1 of 1 people found this helpful
              • 4. Re: Optane issues - error
                jadedhesher

                I tried putting it in 0 and windows wouldn't boot. It just goes to bios.

                 

                and I can't send pictures of my bios because I don't have a usb stick.

                • 5. Re: Optane issues - error
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello jadedhesher,

                  Don't worry. I'm not sure who's idea it was to make it this way, but only you can see your actual name. Other users and the internet in general will only ever see your user name.

                  With your boot drive in the SATA_0 slot the system boots straight to BIOS, but does it detect the drive, or not at all on that position? On a side note, if your fast SSD is a SATA drive, you can still benefit from Optane™, although it is better to accelerate a slow drive and use the fast one as secondary (or on another system).

                  We're still looking through your motherboard's manual for possible reasons behind this error, in the meantime, please share with us the Intel® Optane™ Memory logs located under C:\Users\[your user name]\Intel\Logs\

                  Best regards,
                  Carlos A.

                  • 6. Re: Optane issues - error
                    iBruce

                    I got my 32GB Optane Memory stick working just fine as a standalone drive in an X99 rig.

                     

                    If I can help you man, I will.

                     

                    No need to send the stick back, this is the fastest SSD on the planet right now, although yea, the capacity is very small.

                     

                    I was able to install Win10 64 and Microsoft Office 2016 and AMD workstation video drivers and Acronis etc, on a single stick, with great success on my work rig.

                     

                    Cannot wait for the Intel 900P SSD to launch.

                     

                    IMG_1356.JPG

                     

                    IMG_1331.JPG

                    • 7. Re: Optane issues - error
                      jadedhesher

                      >>> 7/12/2017 16:13:40:043
                      [Install Configuration]
                        Installer Version: 1.7.25.0
                        Compile date = Thu Nov  3 14:04:12 2016
                        OS command line = D:\Drivers\Graphics\win64\Setup.exe
                        Effective command line =
                        Windows Version = Windows 10
                        Platform = 64 bit
                        Core Version = 3.0.1 (IIF2++)
                        System up time = 3111 sec
                        Source: D:\Drivers\Graphics\win64
                      [Languages]
                        0401 - D:\Drivers\Graphics\win64\Lang\ar-SA\setup.exe.mui
                        0405 - D:\Drivers\Graphics\win64\Lang\cs-CZ\setup.exe.mui
                        0406 - D:\Drivers\Graphics\win64\Lang\da-DK\setup.exe.mui
                        0407 - D:\Drivers\Graphics\win64\Lang\de-DE\setup.exe.mui
                        0408 - D:\Drivers\Graphics\win64\Lang\el-GR\setup.exe.mui
                        0409 - D:\Drivers\Graphics\win64\Lang\en-US\setup.exe.mui
                        0C0A - D:\Drivers\Graphics\win64\Lang\es-ES\setup.exe.mui
                        040B - D:\Drivers\Graphics\win64\Lang\fi-FI\setup.exe.mui
                        040C - D:\Drivers\Graphics\win64\Lang\fr-FR\setup.exe.mui
                        040D - D:\Drivers\Graphics\win64\Lang\he-IL\setup.exe.mui
                        041A - D:\Drivers\Graphics\win64\Lang\hr-HR\setup.exe.mui
                        040E - D:\Drivers\Graphics\win64\Lang\hu-HU\setup.exe.mui
                        0410 - D:\Drivers\Graphics\win64\Lang\it-IT\setup.exe.mui
                        0411 - D:\Drivers\Graphics\win64\Lang\ja-JP\setup.exe.mui
                        0412 - D:\Drivers\Graphics\win64\Lang\ko-KR\setup.exe.mui
                        0414 - D:\Drivers\Graphics\win64\Lang\nb-NO\setup.exe.mui
                        0413 - D:\Drivers\Graphics\win64\Lang\nl-NL\setup.exe.mui
                        0415 - D:\Drivers\Graphics\win64\Lang\pl-PL\setup.exe.mui
                        0416 - D:\Drivers\Graphics\win64\Lang\pt-BR\setup.exe.mui
                        0816 - D:\Drivers\Graphics\win64\Lang\pt-PT\setup.exe.mui
                        0418 - D:\Drivers\Graphics\win64\Lang\ro-RO\setup.exe.mui
                        0419 - D:\Drivers\Graphics\win64\Lang\ru-RU\setup.exe.mui
                        041B - D:\Drivers\Graphics\win64\Lang\sk-SK\setup.exe.mui
                        0424 - D:\Drivers\Graphics\win64\Lang\sl-SI\setup.exe.mui
                        041D - D:\Drivers\Graphics\win64\Lang\sv-SE\setup.exe.mui
                        041E - D:\Drivers\Graphics\win64\Lang\th-TH\setup.exe.mui
                        041F - D:\Drivers\Graphics\win64\Lang\tr-TR\setup.exe.mui
                        0804 - D:\Drivers\Graphics\win64\Lang\zh-CN\setup.exe.mui
                        0404 - D:\Drivers\Graphics\win64\Lang\zh-TW\setup.exe.mui
                        User default LangID: 0x409
                        User default UI language: 0x409
                        Loaded language 0409
                      [Checking requirements]
                      * Enabling DPIAware was successful
                        Checking for admin rights
                        Admin rights OK
                        Checking OS
                        OS check OK
                        Checking .NET configuration
                        Check Pass.  Found ID: 8 , Min ID: 4
                        .NET check OK
                      [Scanning drivers]
                        Scanning drivers
                        Found INF = D:\Drivers\Graphics\win64\DisplayAudio\10.22\IntcDAud.inf
                        Found INF = D:\Drivers\Graphics\win64\DisplayAudio\6.16\IntcDAud.inf
                        Found INF = D:\Drivers\Graphics\win64\Graphics\igdlh64.inf
                        [INF Info]
                          INF = D:\Drivers\Graphics\win64\DisplayAudio\10.22\IntcDAud.inf
                      *   Section <PackageInfo> Key <Sequence> not found in INF
                          Date = 10/05/2016
                          Version = 010.22.00.96
                          ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
                          PackageInfo.Name = DAUDIO
                          PackageInfo.Sequence = 0
                          Manufacturer = Intel,NTAMD64.6.2
                          Resolved Manufacturer = Intel.NTAMD64.6.2
                          Inf supports 64 bit.
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2809
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_280A&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_280A
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280A&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280A
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_280B
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_280C&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_280C
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280C&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280C
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_280D&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_280D
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280D&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280D
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_280E&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_280E
                          Description: Intel(R) Display Audio
                          HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280E&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280E
                        [INF Info]
                          INF = D:\Drivers\Graphics\win64\DisplayAudio\6.16\IntcDAud.inf
                      *   Section <PackageInfo> Key <Sequence> not found in INF
                          Date = 05/10/2016
                          Version = 6.16.00.3197
                          ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
                          PackageInfo.Name = DAUDIO
                          PackageInfo.Sequence = 0
                          Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1,NTAMD64.6.2
                          Resolved Manufacturer = Intel.NTAMD64.6.2
                          Inf supports 64 bit.
                          Description: Intel(R) Display Audio
                          HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2807
                          Description: Intel(R) Display Audio
                          HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2808
                          Description: Intel(R) Display Audio
                          HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2883
                        [INF Info]
                          INF = D:\Drivers\Graphics\win64\Graphics\igdlh64.inf
                      *   Section <PackageInfo> Key <Sequence> not found in INF
                          Date = 11/11/2016
                          Version = 21.20.16.4550
                          ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
                          PackageInfo.Name = Graphics
                          PackageInfo.Sequence = 0
                          Manufacturer = IntelGfx,NTamd64.6.1,NTamd64.6.2,NTamd64.6.3,NTamd64.10.0,NTamd64.10.0...14393
                          Resolved Manufacturer = IntelGfx.NTamd64.10.0...14393
                          Inf supports 64 bit.
                          Description: Intel(R) HD Graphics 510
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1906
                          Description: Intel(R) HD Graphics 520
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1916
                          Description: Intel(R) HD Graphics 515
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_191E
                          Description: Intel(R) HD Graphics 530
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1912
                          Description: Intel(R) HD Graphics 520
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1921
                          Description: Intel(R) Iris(TM) Graphics 540
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1926
                          Description: Intel(R) HD Graphics 535
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1923
                          Description: Intel(R) Iris(TM) Graphics 550
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1927
                          Description: Intel(R) HD Graphics 510
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_1902
                          Description: Intel(R) HD Graphics 510
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_190B
                          Description: Intel(R) Iris(TM) Pro Graphics 580
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_193B
                          Description: Intel(R) Iris(TM) Graphics 555
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_192B
                          Description: Intel(R) HD Graphics 530
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_191B
                          Description: Intel(R) Iris(TM) Graphics P555
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_192D
                          Description: Intel(R) Iris(TM) Pro Graphics P580
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_193A
                          Description: Intel(R) HD Graphics P530
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_191D
                          Description: Intel(R) Iris(TM) Pro Graphics P580
                          HardwareID = iSKLD_w10_DS,PCI\VEN_8086&DEV_193D
                          Description: Intel(R) HD Graphics
                          HardwareID = iBXTD_w10_DS,PCI\VEN_8086&DEV_5A84
                          Description: Intel(R) HD Graphics
                          HardwareID = iBXTD_w10_DS,PCI\VEN_8086&DEV_5A85
                          Description: Intel(R) HD Graphics 610
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_5906
                          Description: Intel(R) HD Graphics 620
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_5916
                          Description: Intel(R) HD Graphics 620
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_5921
                          Description: Intel(R) Iris(TM) Plus Graphics 640
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_5926
                          Description: Intel(R) Iris(TM) Plus Graphics 650
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_5927
                          Description: Intel(R) HD Graphics 615
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_591E
                          Description: Intel(R) HD Graphics 610
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_5902
                          Description: Intel(R) HD Graphics 630
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_5912
                          Description: Intel(R) HD Graphics 610
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_590B
                          Description: Intel(R) HD Graphics 630
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_591B
                          Description: Intel(R) HD Graphics P630
                          HardwareID = iKBLD_w10_DS,PCI\VEN_8086&DEV_591D
                        Removed D:\Drivers\Graphics\win64\DisplayAudio\10.22\IntcDAud.inf
                        Removed D:\Drivers\Graphics\win64\DisplayAudio\6.16\IntcDAud.inf
                        Removed D:\Drivers\Graphics\win64\Graphics\igdlh64.inf
                        Checking 4 part DID's
                        4ID check OK
                      !   Didn't find any INF's that match active hardware
                      IIF will NOT initiate reboot
                      Exit code = 0xA005
                      ResultCode = 40965
                      <<< 7/12/2017 16:14:08:833

                       

                       

                      >>> 7/13/2017 04:45:34:057
                      [Install Configuration]
                        Installer Version: 1.5.2.0
                        Compile date = Wed Jan 21 12:39:48 2015
                        OS command line = "C:\Program Files (x86)\EVGA\ELeetX\ICC_PROXY\v11.6.0\SetupICCS.exe"
                        Effective command line =
                        Windows Version = Windows 8
                        Platform = 64 bit
                        Core Version = 3.0.1 (IIF2++)
                        System up time = 11688 sec
                        Source: C:\Windows\temp\IIF5B8B.tmp
                      [Languages]
                        0409 - C:\Windows\temp\IIF5B8B.tmp\Lang\en-US\setup.exe.dll
                        User default LangID: 0x409
                        User default UI language: 0x409
                        Loaded language 0409
                      [Checking requirements]
                      * Enabling DPIAware was successful
                        Checking for admin rights
                        Admin rights OK
                        Checking OS
                        OS check OK
                      [Install]
                        Reading action file C:\Windows\temp\IIF5B8B.tmp\setup.if2
                        Groups:
                      * Action file parsed
                        [Filtering components per group]
                          'Registry' at line 76. Group = IMSS
                        [Filter conditions]
                        Sorting action list for installation
                        [Service - 0]
                          Name = ICCS
                          Marking service ICCS for stop on uninstall
                        [Process - 0]
                          Marking C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe to run when uninstalled
                        [Folder - 0]
                          Marking folder C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service for delete on uninstall
                        [File - 100]
                          Operation = copyonly
                          Destination = C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\uninstall\Setup.exe
                            Copying file C:\Windows\temp\IIF5B8B.tmp\setup.exe
                        [Folder - 150]
                          Source = C:\Windows\temp\IIF5B8B.tmp\lang
                          Destination = C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\uninstall
                            Copying file C:\Windows\temp\IIF5B8B.tmp\lang\en-US\license.txt
                            Copying file C:\Windows\temp\IIF5B8B.tmp\lang\en-US\setup.exe.dll
                        [Service - 1000]
                          Name = ICCS
                          Stopping service ICCS
                        [Process - 1010]
                          Executing 'C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe /unregserver'
                          Flags: Wait=yes Hidden=no
                      !   Execute failed 0x2
                        [File - 1020]
                          Operation = copy
                          Destination = C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
                            Copying file C:\Windows\temp\IIF5B8B.tmp\ICC_PROXY\ICCProxy.exe
                        [Process - 1030]
                          Executing 'C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe /service'
                          Flags: Wait=yes Hidden=no
                        [Service - 1040]
                          Name = ICCS
                          Starting service ICCS
                        Reference count is 0
                      IIF will NOT initiate reboot
                      Exit code = 0x0
                      ResultCode = 0
                      <<< 7/13/2017 04:45:36:320

                       

                       

                       

                       

                      i'm trying to use optane with a 4tb HDD that has a 256MB cache.

                      • 8. Re: Optane issues - error
                        jadedhesher

                        I now have a usb stick and took some screen shots of my bios.

                        170714153856.BMP170714153909.BMP170714153919.BMP170714153933.BMP170714153947.BMP170714154042.BMP170714154050.BMP

                        • 9. Re: Optane issues - error
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello jadedhesher,

                          Those aren't the logs that we need, but don't worry. I have a new suggestion for us try. Still haven't been able to find a reason behind your system not booting while your drive is installed in the SATA_O port, but let's try to move past that (for not).

                          Please connect your boot drive to the lowest numbered SATA connector that will still allow your system to boot (the original SATA_3 position should be ok). Then go into your operating system. Based on your error code, it seems that the Optane™ Memory Software was not able to automatically make the switch from AHCI to RAID for you. Our official recommendation for type of situations will always be to reinstall the operating system from scratch using the required settings from our installation guide, however, I can also give you the steps to change this manually (at your own risk). 

                          These steps should be simple enough, but occationally can result in BSOD errors. As always, it's important to back up your data first. If you normally login with a PIN, make sure that you know your regular user password as well. Safe Mode may not allow you to log in otherwise.

                          1. Open RUN dialog box by pressing WIN+R keys together and then type MSCONFIG.
                          2. Switch to the Boot tab, and enable the SAFE BOOT checkbox.
                          3. Apply the changes and restart your computer.
                          4. While restarting, go into your UEFI BIOS.
                          5. From your BIOS change your storage controller from AHCI to RAID (or Intel® RST Premium with System Acceleration with Intel® Optane™ Technology.... same thing, new name).
                              1. Note: Windows* will now boot into safe mode, system repair screen may show up, this is all normal.
                          6. Use the run box to open MSCONFIG again > Boot tab > uncheck SAFE BOOT > Restart your computer one last time.

                          After this, you should be able to run the setup and enable system acceleration. Please make sure to take screenshots if you run into any problems.

                          Best regards,
                          Carlos A.

                          • 10. Re: Optane issues - error
                            jadedhesher

                            i'm okay with reinstalling.

                             

                            If I were to reinstall windows 10, what SATA port should I be plugged into ?

                            While reinstalling windows 10, do I create a partition for Optane right then and there ?

                            • 11. Re: Optane issues - error
                              jadedhesher

                              So does it matter where I'm plugged into ? Should I be reinstalling windows while plugged into SATA 0 ?

                              • 12. Re: Optane issues - error
                                jadedhesher

                                Capture3.PNG

                                I got another error.

                                I couldn't get a straight answer for reinstall so I just went ahead and did those steps you listed.

                                I went into bios and turned it to RAID mode and enabled it, and now when I go to turn optane on I get this error. 

                                • 13. Re: Optane issues - error
                                  jadedhesher

                                  Hi,

                                   

                                  I'm not sure what to do. I popped my windows 10 disk in and reinstalled windows and tried again but Optane wont work, throws a 0xA0000001 error at me. I didn't erase my HDD and do a full reinstall, just a partial. Do I need to completely erase my HDD and reinstall windows like that ?

                                   

                                  Are we sure that  the Optane stick can be in the second M.2 slot ? Do I need to install the Optane stick in m.2 slot 1 underneath my video card ? I have both m.2 slots enabled.

                                   

                                  I'm running my PC right now with RAID mode enabled.

                                  • 14. Re: Optane issues - error
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello jadedhesher,

                                     

                                    We're available to provide assistance during weekdays only.

                                     

                                    I've only seen error 0xA0000001 twice before, in both cases it was resolved with a low level format and clean installation of the operating system.

                                     

                                    If you have a computer where you can use this drive as secondary, then a secure erase using diskpart should be simple enough (Command Prompt (Admin) > Diskpart > List disk > Select disk 1 (replace "1" with your drive's number shown after the previous command) > clean all). If not, then you will need to use a bootable third-party tool instead: Run a Low-Level Format.

                                     

                                    Since all the necessary settings have already been applied, you should now be able to go ahead install Windows* from scratch.

                                     

                                    Best regards,
                                    Carlos A.

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