4 Replies Latest reply on Jul 19, 2017 11:15 AM by Intel Corporation

    Failed Brand String Test on IPDT - Help!

    theroyalmurphys

      So, I just did the Win 10 Creator update yesterday.  Today, I was on irs.gov (yikes!) and got the BSOD with the error of Critical Structure Corruption at the bottom.  I did a quick search as to what I should do, and I was lead here to run the IPDT.  Everything passed except for the Brand String Test.  This is a refurbished computer I bought in April.  Suggestions?  I need them in layman's terms, as I'm really stretching on trying to figure this out.

       

      I'm not sure if the whole report is needed, so I'm just copying the part about the Brand String Fail:

       

      CPU1

      CPU Brand String Test

      Module Version: 1.0.14.64b.W

      Start Time: Wed Jul 12 16:16:26 2017

      Test Result - FAIL

      ..no valid string parts found..

      Detected: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz

      String part compare error

      End Time: Wed Jul 12 16:16:26 2017

      Total Time:  seconds: 0

      ------------------------------------

       

      System Information
      ------------------
      Processor Name: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz
      Processor Information: Intel64 Family 6 Model 23 Stepping 10
      Number of Physical Cores: 2
      Number of Logical Cores: 2
      Installed System Memory: 8 GB
      Operating System: Microsoft Windows 10 Home 64-bit
      Graphics Information: Intel(R) Q35 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
      System Product: 0DR845
      System BIOS: A11
      System Serial Number: CGFDXH1
      --------------------------------------------------------------------

      --- IPDT64 - End Time: 7/12/2017 4:21:18 PM
      --- IPDT64 - Result: Fail

        • 1. Re: Failed Brand String Test on IPDT - Help!
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello theroyalmurphys,

           

          Thank you for joining the Intel® Community.

           

          Make sure you are running the latest BIOS, chipset driver and management driver on your computer, once done run the tool one more time.

           

          Regards,

          Amy C.

          • 2. Re: Failed Brand String Test on IPDT - Help!
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            theroyalmurphys, if you need further assistance let us know.

             

            Regards,

            Amy C.

            • 3. Re: Failed Brand String Test on IPDT - Help!
              theroyalmurphys

              Thank you.  I downloaded the Intel Driver Update Utility and it showed I needed to update my chipset driver, however, it fails every time.  I also went onto Dell's site to see if I am running a current BIOS [all of this is foreign to me, please be patient!] and the site is showing I need to update it.  Everything I've read about updating BIOS scares the bejeebers out of me. I am trying to get a hold of the company that sold the computer to me, as I don't know if this falls under a typical warranty, but they do have a one year warranty.  It's very frustrating as everything worked fine until I did the recent Win 10 Creator update. 

               

              If you have any suggestions, I'll take them!

               

              Blessings,

              R. Murphy

              • 4. Re: Failed Brand String Test on IPDT - Help!
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                My recommendation is to get the drivers manually from Dell's site. One more thing I would like to mention regarding your system configuration is that your graphics controller does not support Windows® 10, so this inconvenient could be related to this fact. Since this operating system is not supported, from our end there are no drivers available; therefore, the Intel® Driver Update Utility fails to update the driver, and is not likely to get drivers from your computer manufacturer's site for this specific configuration. However, this should be confirmed by Dell's support.

                 

                In this case the Intel® Q35 Express Chipset supports the following operating systems, for these you should be able to install the chipset driver from our end:

                • Windows 2000*
                • Windows XP*
                • Windows Vista*
                • Windows 7

                 

                Regards,

                Amy C.