Intel HD Graphics scaling option missing !

[GJung2]

Hello guys

I know there are lots of threads in the community ,but nothing seems to help me .

So my problem start like a few days ago , i have a Lenovo E50-0 and an 21'5 inch wide monitor,my scalling option is missing,and my resolution is the same as usual (i will atach ssu tool scan text form ) .

i updated the drivers ,all of them ,i replaced with old one,nothing seems to work...

# SSU Scan Information

Scan Info:

Version:"2.5.0.8"

Date:"07/10/2017"

Time:"00:00:42.4452616"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"LENOVO"

BIOS Mode:"UEFI"

BIOS Version/Date:"LENOVO O07KT44AUS , 08/29/2014 12:00 AM"

CD or DVD:"PLDS DVD-RW DH16AESH"

Embedded Controller Version:"255.255"

Platform Role:"Desktop"

Processor:"Intel(R) Celeron(R) CPU J1800 @ 2.41GHz , GenuineIntel"

Secure Boot State:"On"

SMBIOS Version:"2.7"

Sound Card:"Realtek High Definition Audio"

System Manufacturer:"LENOVO"

System Model:"90BX0030RI"

System SKU:"LENOVO_PN_Lenovo E50-00"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"1.6.52.0"

- "Intel(R) HD Graphics"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"2.01 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"

CoInstallers:"igfxCoIn_v4653.dll, CoDeviceInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"04/07/2017 03:00 AM"

Driver Path:"C:\windows\system32\DRIVERS\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"10.18.10.4653"

INF:"oem42.inf"

INF Section:"iVLV2M_w81"

Install Date:"Not Available"

Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_0F31&SUBSYS_368D17AA&REV_0E\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"75 Hz"

Refresh Rate - Minimum:"59 Hz"

Resolution:"1680 X 1050"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics"

- "Memory"

Physical Memory (Available):"1.30 GB"

Physical Memory (Installed):"4 GB"

Physical Memory (Total):"3.90 GB"

- "A1_BANK0"

Capacity:"4 GB"

Channel:"A1_DIMM0"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"Not Available"

Manufacturer:"Samsung"

Memory Type:"Unknown"

Part Number:"M471B5173DB0-YK0"

Serial Number:"9615BD8E"

Status:"Not Available"

Type:"Unknown"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"O07KT44AUS, LENOVO - 1000"

Caption:"Motherboard"

Chipset:"Not Available"

Date:"08/29/2014 03:00 AM"

Install Date:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Manufacturer:"LENOVO"

Model:"Not Available"

Part Number:"Not Available"

PNP Device ID:"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Product:"Aptio CRB"

Serial Number:"R300EMRH"

Status:"OK"

Version:"SDK0F82993 WIN"

- "Operating System"

.Net Framework Version:"2.0,3.0,3.5,4.0,4.5"

Boot Device:"\Device\HarddiskVolume2"

Locale:"United States"

OS Manufacturer:"Microsoft Corporation"

OS Name:"Microsoft Windows 8.1 with Bing"

Other OS Description:"Not Available"

Page File:"C:\pagefile.sys"

Page File Space:"0.94 GB"

Physical Memory (Available):"1.31...

[idata]

Hello Gabriel_@1985,

I understand your computer is missing scaling options. Let me apologize for any inconvenience this issue may be causing to you. Are you looking for any specific Scaling option? What is the issue you are having in the computer that is making you change Scaling options? What type of video cable are you using between the computer and the monitor? Please let me also know the model number of the TV. Regards,Fred D.

[GJung2]

Hello

First of all ,sorry for such a late response,work travel ...

back to my problem,the cable between monitor and pc is a vga cable conector ,i changed with 2 new ones,same problem ,the monitor is Philips 223VLED model .

Until this problem came,the resolution was standard 1920x1080 and worked perfectly fine ,now i cannot scale imagine size.

This is missing !

[idata]

Hello Gabriel_@1985,

Thanks for the additional information you sent to me. I would like you to check in the monitor settings if there is any option named "Overscan" you can disable. It looks like the option is available on some models only. The following link on page 6 will show you where the option is https://www.download.p4c.philips.com/files/2/223v5lsb2_10/223v5lsb2_10_dfu_eng.pdf https://www.download.p4c.philips.com/files/2/223v5lsb2_10/223v5lsb2_10_dfu_eng.pdf If there is no option in your monitor to disable overscan please open the Intel® Graphics Control Panel and try selecting lower screen resolution. There is a chance you might be able to get the "Customize Aspect Ratio" option to make picture fit monitor screen. Regards,Fred D.

[GJung2]

Hello intel_corp ,Fred D you saved me allot of time and energy ,thanks a bunch .

Just installed Smart control from philips ,reduced resolution ,set the correct settings and voila !

Thanks again .

Have a great day !

Gabriel J.

[idata]

Hello Gabriel_@1985,

I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you have any other inquiry. Regards,Fred D.