5 Replies Latest reply on Jul 18, 2017 11:54 AM by Intel Corporation

    Intel HD Graphics scaling option missing !

    Gabriel_@1985

      Hello guys

      I know there are lots of threads in the community ,but nothing seems to help me .

      So my problem start like a few days ago , i have a Lenovo E50-0 and an 21'5 inch wide monitor,my scalling option is missing,and my resolution is the same as usual (i will atach ssu tool scan text form ) .

      i updated the drivers ,all of them ,i replaced with old one,nothing seems to work...

       

      # SSU Scan Information

      Scan Info:

      Version:"2.5.0.8"

      Date:"07/10/2017"

      Time:"00:00:42.4452616"

       

       

      # Scanned Hardware

      Computer:

                BaseBoard Manufacturer:"LENOVO"

                BIOS Mode:"UEFI"

                BIOS Version/Date:"LENOVO O07KT44AUS , 08/29/2014 12:00 AM"

                CD or DVD:"PLDS DVD-RW DH16AESH"

                Embedded Controller Version:"255.255"

                Platform Role:"Desktop"

                Processor:"Intel(R) Celeron(R) CPU  J1800  @ 2.41GHz , GenuineIntel"

                Secure Boot State:"On"

                SMBIOS Version:"2.7"

                Sound Card:"Realtek High Definition Audio"

                System Manufacturer:"LENOVO"

                System Model:"90BX0030RI"

                System SKU:"LENOVO_PN_Lenovo E50-00"

                System Type:"x64-based PC"

                - "Display"

                     Intel ® Graphics Driver Version:"1.6.52.0"

                     - "Intel(R) HD Graphics"

                          Adapter Compatibility:"Intel Corporation"

                          Adapter DAC Type:"Internal"

                          Adapter RAM:"2.01 GB"

                          Availability:"Running or Full Power"

                          Bits Per Pixel:"32"

                          - "Caption":"Intel(R) HD Graphics"

                               Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"

                          CoInstallers:"igfxCoIn_v4653.dll, CoDeviceInstall"

                          Color Table Entries:"4294967296"

                          Dedicated Video Memory:"Not Available"

                          Driver:"igdkmd64.sys"

                          Driver Date:"04/07/2017 03:00 AM"

                          Driver Path:"C:\windows\system32\DRIVERS\igdkmd64.sys"

                          Driver Provider:"Intel Corporation"

                          Driver Version:"10.18.10.4653"

                          INF:"oem42.inf"

                          INF Section:"iVLV2M_w81"

                          Install Date:"Not Available"

                          Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"

                          Last Error Code:"Not Available"

                          Last Error Code Description:"Not Available"

                          Last Reset:"Not Available"

                          Location:"PCI bus 0, device 2, function 0"

                          Manufacturer:"Intel Corporation"

                          Microsoft DirectX* Version:"11.X"

                          Monochrome:"No"

                          Number of Colors:"4294967296"

                          Number of Video Pages:"Not Available"

                          PNP Device ID:"PCI\VEN_8086&DEV_0F31&SUBSYS_368D17AA&REV_0E\3&11583659&0&10"

                          Power Management Capabilities:"Not Available"

                          Power Management Supported:"Not Available"

                          Refresh Rate - Current:"60 Hz"

                          Refresh Rate - Maximum:"75 Hz"

                          Refresh Rate - Minimum:"59 Hz"

                          Resolution:"1680 X 1050"

                          Scan Mode:"Noninterlaced"

                          Service Name:"igfx"

                          Status:"OK"

                          Video Architecture:"VGA"

                          Video Memory:"Unknown"

                          Video Processor:"Intel(R) HD Graphics"

                - "Memory"

                     Physical Memory (Available):"1.30 GB"

                     Physical Memory (Installed):"4 GB"

                     Physical Memory (Total):"3.90 GB"

                     - "A1_BANK0"

                          Capacity:"4 GB"

                          Channel:"A1_DIMM0"

                          Data Width:"64 bits"

                          Form Factor:"DIMM"

                          Interleave Position:"Not Available"

                          Manufacturer:"Samsung"

                          Memory Type:"Unknown"

                          Part Number:"M471B5173DB0-YK0"

                          Serial Number:"9615BD8E"

                          Status:"Not Available"

                          Type:"Unknown"

                - "Motherboard"

                     Availability:"Running or Full Power"

                     BIOS:"O07KT44AUS, LENOVO - 1000"

                     Caption:"Motherboard"

                     Chipset:"Not Available"

                     Date:"08/29/2014 03:00 AM"

                     Install Date:"Not Available"

                     Last Error Code:"Not Available"

                     Last Error Code Description:"Not Available"

                     Manufacturer:"LENOVO"

                     Model:"Not Available"

                     Part Number:"Not Available"

                     PNP Device ID:"Not Available"

                     Power Management Capabilities:"Not Available"

                     Power Management Supported:"Not Available"

                     Product:"Aptio CRB"

                     Serial Number:"R300EMRH"

                     Status:"OK"

                     Version:"SDK0F82993 WIN"

                - "Operating System"

                     .Net Framework Version:"2.0,3.0,3.5,4.0,4.5"

                     Boot Device:"\Device\HarddiskVolume2"

                     Locale:"United States"

                     OS Manufacturer:"Microsoft Corporation"

                     OS Name:"Microsoft Windows 8.1 with Bing"

                     Other OS Description:"Not Available"

                     Page File:"C:\pagefile.sys"

                     Page File Space:"0.94 GB"

                     Physical Memory (Available):"1.31 GB"

                     Physical Memory (Installed):"4 GB"

                     Physical Memory (Total):"3.90 GB"

                     System Directory:"C:\windows\system32"

                     Version:"6.3.9600 Build 9600"

                     Virtual Memory (Available):"1.64 GB"

                     Virtual Memory (Total):"4.83 GB"

                     Windows Directory:"C:\windows"

                     - "Installed Updates"

                          KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                          KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                          KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                          KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                          KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                          KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                          KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                          KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                          KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                          KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                          KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                          KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                          KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                          KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                          KB2894852:"Security Update [6/16/2016]"

                          KB2894856:"Security Update [6/14/2016]"

                          KB2899189_Microsoft-Windows-CameraCodec-Package:"Update [6/16/2016]"

                          KB2919355:"Update [3/18/2014]"

                          KB2919442:"Update [3/18/2014]"

                          KB2920189:"Security Update [6/17/2016]"

                          KB2934520:"Update [6/16/2016]"

                          KB2937220:"Update [3/18/2014]"

                          KB2938772:"Update [3/18/2014]"

                          KB2939471:"Update [3/18/2014]"

                          KB2949621:"Hotfix [3/18/2014]"

                          KB2954879:"Update [6/16/2016]"

                          KB2966826:"Security Update [6/16/2016]"

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                          KB2976978:"Update [3/19/2017]"

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                          KB3046737:"Hotfix [6/16/2016]"

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                          KB3146723:"Security Update [6/14/2016]"

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                          KB3214628:"Security Update [1/11/2017]"

                          KB4010250:"Security Update [2/22/2017]"

                          KB4012213:"Security Update [5/24/2017]"

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                          KB4022726:"Security Update [6/17/2017]"

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                - "Processor"

                     - "Intel(R) Celeron(R) CPU  J1800  @ 2.41GHz"

                          Architecture:"x64"

                          Availability:"Running or Full Power"

                          Caption:"Intel64 Family 6 Model 55 Stepping 8"

                          - "Chipset Name":"Intel(R) Celeron(R) CPU  J1800  @ 2.41GHz"

                               Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Celeron+CPU++J1800++"

                          CPU Speed:"1.66 GHz"

                          Current Voltage:"1.8 volts"

                          Driver:"Not Available"

                          Driver Date:"04/21/2009 12:00 AM"

                          Driver Path:"C:\windows\system32\drivers\intelppm.sys"

                          Driver Provider:"Microsoft"

                          Driver Version:"6.3.9600.16384"

                          Ext. Family:"Not Available"

                          Family:"Celeron™"

                          INF:"cpu.inf"

                          INF Section:"IntelPPM_Inst.NT"

                          Install Date:"Not Available"

                          Last Error Code:"Not Available"

                          Level 1 Cache:"2 x 112 KB"

                          Level 2 Cache:"2 x 1024 KB"

                          Level 3 Cache:"0 MB"

                          Load:"68%"

                          Manufacturer:"GenuineIntel"

                          Model:"55"

                          Name:"Intel(R) Celeron(R) CPU  J1800  @ 2.41GHz"

                          Number of Cores:"2"

                          Number of Cores Enabled:"Not Available"

                          Number of Logical Processors:"2"

                          Power Management Capabilities:"Not Available"

                          Power Management Supported:"No"

                          Processor ID:"BFEBFBFF00030678"

                          Revision:"14088"

                          Service Name:"intelppm"

                          Status:"OK"

                          Stepping:"8"

                          Version:"Not Available"

      ...#SSU#...