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HD 530 regular framerate stutter even when not gaming.

SGard2
Beginner
2,476 Views

I have a Clevo N150RD laptop with an intel HD530 / nv960M running intel driver version 21.20.16.4678 which I believe is the latest. My OS is Windows 10 x64 Creators Update

My issue is that there is a regular frame rate stutter, about every half a second or so. I am not running any graphics intensive apps, but it is very noticeable in Virtual DJ where you have a continually scrolling sound waveform at the top and need to line things up to beatmatch, having this scroller skip and jump repeatedly is very very annoying and breaks my concentration.

The problem can be seen clearly if you go to vsynctester.com which plots a graph, as the spikes in the graph coincide exactly with the stutters in Virtual DJ, and continue to happen with no change in frequency even if Virtual DJ is not running. This would suggest that the problem is at OS or driver level. Either that or Firefox, Edge and Virtual DJ all contain an identical bug! In all cases I am running these apps on the Intel GPU, not the nVidia.

The sound in the system doesn't stutter in the same way (which I'm very grateful for!) just the graphics.

Does anyone know a way to fix this?

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idata
Employee
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Hello LumKitty,

 

 

I understand frame rate is stuttering in Virtual DJ.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

I tried to reproduce the issue with a computer that uses Intel HD Graphics 520, but I did not see any video stuttering when I went to vsynctester.com. Intel HD Graphics 520 and Intel HD Graphics 530 use the same driver. I tried different video drivers from our website, but all of them worked fine.

 

 

I would like you to try reinstalling the graphics driver. Please download this driver https://downloadmirror.intel.com/26836/eng/win64_154519.4678.zip https://downloadmirror.intel.com/26836/eng/win64_154519.4678.zip

 

 

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

If issue persists please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Has it worked fine before? Was there any software or hardware change before the issue started happening?

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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idata
Employee
1,187 Views

Hello LumKitty,

 

 

I was wondering if you still need assistance regarding the frame rate stutter you are getting in your computer. If you require any further information, let me know.

 

 

Regards,

 

Fred D.
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