1 Reply Latest reply on Jul 7, 2017 12:03 PM by Intel Corporation

    Will the little scratch void my warranty?

    Vladonee

      As title says, when I took the processor out for cleaning I notice a little scratch on the back..

       

      I m worried it will void my warranty..The cpu works just fine not overheating or other errors, works as it needs to be.

       

      ImageShack - Best place for all of your image hosting and image sharing needs (also I think there is a little bit of thermal paste too up there on those two pads and I got rid of them after taking the picture)

        • 1. Re: Will the little scratch void my warranty?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Thank you very much for joining the Intel® Processors communities.

          In regard to your inquiry, every case is different and depending on the issue we will start an investigation in order to reach a resolution. Normally the way it works is that the warranty department, if the is unit under the 3 years of warranty, crates the RMA for you to send the processor to our depot, once the unit gets there it will be analyzed and a decision will be made if it can be replaced or not.

          Any further questions, please let me know.

          Regards,
          Alberto R