This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Thank you for contacting Intel Communities.
I am sorry to hear you are having issues with your laptop.
As you may know, the exrv.exe service is related to the Intel® Driver Update Utility.
In this case, I would recommend uninstalling the software and get drivers directly from Dell, this because the Intel® Driver Update Utility works better on Intel® Boards & Kits.
On the other hand, I looked for the model number of your laptop, and according to Dell's Support Site, Windows® 10 is not listed as a compatible Operating System for your laptop.
As a second recommendation, it would be good to rollback to a supported OS for your computer.
I hope this information helps.
Thanks Juan V.,
I did delete the software and no longer get that pop-up warning. As per your second recommendation, I am going to stay with Windows 10 until I get a new computer. When I "upgraded" to Windows 10, the microsoft upgrade said my laptop was compatible. Outside of being ransom hacked and phished, the program has run smoothly. FYI: my warranty with Dell ran out long ago. They were very unhelpful when I did get ransom-hacked (I didn't pay) and while I like the product, I find it offensive that I would have to pay to talk with them.
I appreciate your quick response and thoughts,