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Thank you for contacting the Intel community.
Is this driver version downloaded from the Intel® download center website? If yes, please bear in mind that this is a generic graphics driver and you might need a customized driver provided directly from your computer manufacturer.
Are you able to install a driver from your computer manufacturer website? If yes, do you get the same problem?
Please let me know.
I was originally on the manufacturer driver with the problem therefore I updated to the latest driver on intel website but the same problem persists. Could you please investigate this issue further.
Thank you very much.