2 Replies Latest reply on Jul 3, 2017 1:18 PM by S8ER01Z

    Intel Iris 540 - "Display driver igfx stopped responding and has successfully recovered."

    S8ER01Z

      When trying to play H1Z1 (other games seem to be working ok) I have been getting "Display driver igfx stopped responding and has successfully recovered." error.

       

      This started immediately after a driver update.  If I load older drivers the issue seems to be corrected by I would like to get the issue resolved in the new drivers.

       

      I am willing to try anything to assist with diagnosing and resolving this issue.

       

      Per H1Z1 support this issue is caused by overclocking of the hardware but I am running 2016 MacBook Pro with no overclocking.  It's not a cooling issue as the error occurs immediately after launching the game (less than 30 seconds after booting the machine and it's cool to the touch)

       

      Last known good driver was 5/22/2017 through Windows Update if I recall.

       

       

      I messed with TdrDelay and associated registry settings for the timeout detection mechanism with no luck.  Instead of "Display driver igfx stopped responding and has successfully recovered."

      You end up with "Application H1Z1.exe has been blocked from accessing Graphics hardware."

       

       

       

      Description

      Provide a detailed description of the issue

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      2016 Apple MacBook Pro 13" NTB

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

       

      How much memory [RAM] in the system (see note2 below).

      16GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

      Intel Core i7-6660U CPU @ 2.40GHz

      Software (SW)

      Operating System version (see note2 below).

      W10 Professional

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Check Attachment

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      22.20.16.4708

      SW or Apps version used to replicate the issue.

      H1Z1

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      2560 x 1600 x 60 hertz

      AC or DC mode, i.e. is power cable plugged in or not?

      Plugged in AC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link

      Launch H1Z1

      Before Game reaches main menu it will crash. (see attached screenshot)